Hotels near Bay City Mall

"The customer services was EXCELLENT! I am so impressed. The young lady at night went above and beyond. "

"Nice staff"

"Clean room. Staff was friendly and helpful. Breakfast was well equipped."

"The staff are very unprofessional and ignorant at the desk, not a good first impression on people that are coming there to book a room made me turn around and walk out"

"No complimentary breakfast. almost 200 per night and breakfast not included"

"Staff were very accommodating and helpful "

"No towels in pool all weekend Two towels in a suit that holds six(I had 6 with me) Party above me till 3 am Fri and sat night Night staff refused to do anything about it Holiday inn will be last resort after this trip "

"For the price I would have went somewhere else but you live and you learn. I chose to pre-register to make check-in easier but DO NOT. It put TWO incorrect pending holds on my account (over $600 worth). They are aware of this issue and chose to not make me aware until I brought it up. The staff were pleasant but seemed lackadaisical. They are currently going through renovations so some areas are taped and tarped off. The pool no longer extends outside (which would have been nice to know beforehand!) and currently is replaced by a muddy patch. When we tried to visit the hot tub it was emptied. The room itself was nice and standard. Pretty view of the pond and golf course. The TV offered live/free channels (whatever comes with the TV) or you could screen-mirror your mobile device which I found a bit odd as usually there are more options."

"Room was great. Clean and presentable. "