Best Luxury Hotels in Penang Island

"Very comfortable room. Staff were helpful. We would have liked more help from the restaurant when it came to my wife's need for gluten free food. We tried to have dinner there one night and were offered only one choice which would have been a very basic meal. For breakfast my wife was informed by the staff that "all bread is gluten free", it's not! I would have thought that being part of the Shangri-La group, your staff and kitchen could do better here. Otherwise we had a good stay"

"The staff were amazing. My only critcisim is that the Rasa upgrade didnt meet my expectation. My room faced the carpark and the private breakfast didnt hit the mark as the food options are limited. The afternoon tea and drinks the food again is a let down. There are so many options around and in my opinion could be better!"

"Friendly staff and better hospitality"

"Never had breakfast at the hotel as there were lots of places open"

"We had a very pleasant stay at this historical hotel."

"Perfection at every level. Only one suggestion, the room door should be soundproof to complete the pferection."