Krystal Grand Puerto Vallarta All Inclusive

Travelers find a beachfront paradise at this all-inclusive resort where local cuisine meets ocean views and four refreshing pools invite relaxation

Choose dates to view prices

Where to?

Dates

March 2026

April 2026

Free minibar, in-room safe, laptop workspace, blackout curtains - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)

Lobby - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)

4 restaurants, breakfast, lunch served; local and international cuisine - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)

2 bars/lounges, beach bar - Krystal Grand Puerto Vallarta All Inclusive (Puerto Vallarta)

Krystal Grand Puerto Vallarta All Inclusive overlooks the ocean, offering a perfect retreat. Guests enjoy beachfront dining, four outdoor pools, an indoor pool, on-site shopping, reflexology treatments, and special meals for children.

Good

Popular amenities

All-inclusive
Spa
Free Wi-Fi
Restaurant
Air-conditioning

RM1,146 total

includes taxes & fees

22 Mar - 23 Mar

Room options

Check availability for these dates

Tonight

Mar 6 - Mar 7

Tomorrow

Mar 7 - Mar 8

All rooms

2 beds

1 bed

Showing 12 of 12 rooms

Free minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Resort View Double

Very good

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Resort view
40 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Resort View King

Excellent

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Resort view
40 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Partial Ocean View King

Very good

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Partial sea view
40 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Partial Ocean view Double

Very good

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Partial ocean view
40 sq m
1 bedroom
Sleeps 4
2 Double Beds

Deluxe Ocean View King

Very good

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Sea view
40 sq m
1 bedroom
Sleeps 2
1 King Bed

Deluxe Ocean View Double

Wonderful

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Sea view
40 sq m
1 bedroom
Sleeps 4
2 Double Beds

Jr. Suite Balcony King

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Partial ocean view
50 sq m
1 bedroom
Sleeps 2
1 King Bed

Jr. Suite Balcony Double

Excellent

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Partial ocean view
50 sq m
1 bedroom
Sleeps 4
2 Double Beds

Jr. Suite Jacuzzi Double

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Partial ocean view
50 sq m
1 bedroom
Sleeps 3
2 Double Beds

Jr. Suite Jacuzzi King

Wonderful

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Blackout curtains

Hairdryer

Partial ocean view
50 sq m
Sleeps 2
1 King Bed

Jr. Suite Hacienda King

Wonderful

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Blackout curtains

Hairdryer

Garden view
43 sq m
Sleeps 2
1 King Bed

Jr. Suite Hacienda Double

Exceptional

Highlights

Balcony

Air conditioning

Connecting rooms available

Free minibar items

LED TV

Ceiling fan

Separate bedroom

Blackout curtains

Garden view
40 sq m
1 bedroom
Sleeps 3
2 Queen Beds

About the area

Located in Puerto Vallarta, Krystal Grand Puerto Vallarta All Inclusive is near the airport and on the beach. Cruise Ship Terminal and Nayar Vidanta Golf are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Bay of Banderas and Playa de los Muertos. Travelling with kids? Consider Los Arcos and VidantaWorld. Visit our Puerto Vallarta travel guide

136 Avenida de las Garzas, Puerto Vallarta, Jal, 48333

What's nearby

Cathedral of Our Lady of Guadalupe
19 min walk - 1.6 km
Go Karts
19 min walk - 1.6 km
Paradise Adventure Park / Canopy Indio
3 min drive - 3.1 km
Campo de Golf Ixtapa
6 min drive - 2.3 km
Cruise Ship Terminal
11 min drive - 11.9 km

Getting around

Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
17 min drive

Restaurants

El Cochiloco
5 min drive
La Tienda Grande
5 min drive
Fika cafétéria
18 min walk
El Zarape
5 min drive
Cantaritos Mala Copa
6 min drive

About this property

Krystal Grand Puerto Vallarta All Inclusive

Luxury all-inclusive hotel by the ocean

At Krystal Grand Puerto Vallarta All Inclusive, you can look forward to a beach bar, shopping on-site and a coffee shop/cafe. This hotel is a great place to bask in the sun with a beachfront location, beachfront dining and free beach cabanas. Treat yourself to a Swedish massage, a manicure/pedicure or a body scrub at the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Enjoy the 24-hour gym, as well as activities such as beach volleyball. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a garden and a playground.

You'll also enjoy the following perks during your stay:

4 outdoor pools and an indoor pool
Valet parking (surcharge), a free beach club on-site and a gift shop
A 24-hour front desk, coworking spaces and a porter/bellboy
Beach towels, concierge services and beach umbrellas
Guest reviews say great things about the helpful staff

Room features

All 451 rooms feature comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and free stocked minibars.

More amenities include:

Highchairs, children's slippers and children's books
Designer toiletries, showers and hairdryers
32-inch LED TVs with premium channels
Balconies, a personal chef and art supplies

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Similar properties

Pool
All-inclusive
Spa
Restaurant

RM1,411 total

includes taxes & fees

8 Mar - 9 Mar

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps

Parking and transport

Covered valet parking on site (MXN 55 per night; includes in/out privileges)
Limited on-site valet parking

Food and drink

2 bars/lounges
4 restaurants
A beach bar
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Fogo
Il Formaggio
Le Délice
O' West
Sea Fire

Things to do

24-hour gym
4 outdoor pools
Arcade/game room
Beach volleyball
Children's pool
Free beach club
Free children's club
Full-service spa
Indoor pool
Playground
Shopping

Family friendly

4 outdoor pools
Arcade/game room
Art supplies
Beach toys
Children's books
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
High chair
In-room babysitting
Indoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Luggage storage

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

7 meeting rooms
Business centre
Computer station
Conference centre (11,141 square foot of space)
Coworking space

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Free beach cabanas
Garden
On the beach

Full-service spa

5 treatment rooms
Body scrubs
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways (100 centimetre high)
Lever door handles
Lift (100 centimetre wide door)
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchairs on site

Communal living room
Designated smoking areas (fines apply)

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Children's slippers
Designer toiletries
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

32-inch LED TV with premium cable channels

Food and drink

Chef service
Coffee/tea maker
Free bottled water
Free stocked minibar
Restaurant dining guides

Air conditioning
Ceiling fan
Connecting rooms available
Electrical adapters
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Mobile key entry
Phone
Window screens

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

Valet parking fee: MXN 55 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 9:00 PM

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

No pets and no service animals are allowed at this property

Guests under 18 years old are not allowed in the spa

Property is also known as

Krystal Altitud Vallarta AIl Inclusive

Krystal Altitude Vallarta AIl Inclusive

Krystal Grand Altitude Pto. Vallarta AI

Krystal Grand Puerto Vallarta All Inclusive Hotel

Krystal Grand Altitude Puerto Vallarta AIl Inclusive

Krystal Grand Puerto Vallarta All Inclusive Puerto Vallarta

Frequently asked questions

Does Krystal Grand Puerto Vallarta All Inclusive have a pool?

Yes, this property has an indoor pool, 4 outdoor pools and a children's pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at Krystal Grand Puerto Vallarta All Inclusive?

As of 6 Mar 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Puerto Vallarta All Inclusive on 22 Mar 2026 start from RM947, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Grand Puerto Vallarta All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Grand Puerto Vallarta All Inclusive?

Valet parking is available for MXN 55 per night.

What time is check-in at Krystal Grand Puerto Vallarta All Inclusive?

Check-in begins at 4:00 PM.

What time is check-out at Krystal Grand Puerto Vallarta All Inclusive?

Checkout is at 11:00 AM.

Are there all-inclusive benefits at Krystal Grand Puerto Vallarta All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Grand Puerto Vallarta All Inclusive located?

Nestled on the beach, this Puerto Vallarta hotel is within 2 mi (3 km) of Cathedral of Our Lady of Guadalupe, Campo de Golf Ixtapa and Paradise Adventure Park / Canopy Indio. Vista Vallarta Club de Golf and El Salado Estuary State Park are also within 3 miles (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Krystal Grand Puerto Vallarta All Inclusive Reviews

7.8

Good

8.0

Cleanliness

7.8

Amenities

8.4

Staff & service

7.4

Property conditions & facilities

10/10 Excellent

Susan

3 Feb 2026

Great staff. Great food. Clean room.

Stayed 6 nights in Jan 2026

10/10 Excellent

Evet

15 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was very efficient, room was very clean. Dinner and show on the beach was wonderful!

Stayed 1 night in Nov 2025

8/10 Good

Linda

7 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff were all amazing. Especially Daniel in Entertainment went out of his way to make us comfortable. The location is great and the pool area is lovely. I would rate it a 3.5 out of 5 and very affordable.

Stayed 10 nights in Nov 2025

6/10 Okay

Haninder

8 Dec 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Check in experience was not great, room offer was leaking and after waiting 1.5 hr finally got a room. Construction going on site, service was great and staff was helpful

Stayed 6 nights in Dec 2025

10/10 Excellent

Mirza Mohammad

10 Oct 2025

Liked: Cleanliness, staff & service, property conditions & facilities

I don’t typically leave reviews, but this resort deserves it. The ocean views were stunning, the food was excellent, and the service throughout the resort was outstanding. The rooms, pools, and dining options were all exceptional. It’s also a wonderful place for families—our kids especially enjoyed the gaming station. Highly recommended for anyone looking for a memorable vacation Drinks were amazing.

Stayed 4 nights in Oct 2025

6/10 Okay

Stephanie

28 Jan 2026

Disliked: Cleanliness

The room felt outdated and did not appear as clean as expected. Upon arrival, there were no towels in the room, and we had to request them twice. The floors felt sticky, the sink had noticeable stains, and the toilet required two to three flushes each time. During our stay, one of the elevators was out of service, which led to long wait times. There was also significant construction happening, including in the lobby and a new building next door, which was disruptive. The food was average, and unfortunately the ice cream machine at the café was not working. The highlight of our stay was the shows, pool, views and staff. Everyone we interacted with was very friendly and welcoming.

Stayed 7 nights in Jan 2026

10/10 Excellent

Jocelyn

2 Jul 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff was so friendly and helpful

Stayed 2 nights in Jun 2025

10/10 Excellent

Marco

26 Jan 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had a wonderful stay at Krystal Grand Puerto Vallarta All Inclusive this past weekend. We stayed for two nights with my wife and our one-year-old son, and it was an amazing experience from start to finish. Hugo at the front desk explained everything clearly and made check-in smooth. Ulises at concierge was very helpful with restaurant reservations, and the private cabana we booked near the pool was perfect for our family. The buffet food for breakfast, lunch, and dinner was excellent—my wife was nervous since it was her first time at an all-inclusive, but the food was great and we had no issues at all. The pool area was clean, the beach was easily accessible from the back of the hotel, and overall the atmosphere was relaxing and family-friendly. While a few staff members weren’t very friendly, others—like Emma and Fernando in the buffet—greeted us with big smiles and truly made us feel welcome. We loved our stay, made beautiful family memories, and will definitely return. Highly recommended for families—we’ll be telling our friends and relatives about this place! ******************************************************************* Tuvimos una excelente estancia en Krystal Grand Puerto Vallarta All Inclusive este fin de semana. Nos quedamos dos noches con mi esposa y nuestro hijo de un año, y la experiencia fue maravillosa de principio a fin.

Stayed 2 nights in Jan 2026

6/10 Okay

Lisa

20 Dec 2025

Liked: Cleanliness, amenities

The staff is friendly. The food is plentiful. The pools are very nice and location great. However, we booked a partial ocean view and were given a room on the 7th floor. Looking out our sliding door, we were eye level with about 30 constructions guys building the new hotel next to us. We could barely see any ocean over all the metal rods and other construction materials. On top of that the 8th floor is being renovated so we woke up to furniture being drug across the floor above us. I think the 7th floor should not be occupied, and certainly rooms on the side facing the construction should not be advertised as having any kind of desire view.

Stayed 1 night in Dec 2025

10/10 Excellent

Ruben

22 Jun 2025

Liked: Cleanliness, amenities, property conditions & facilities

La Hacienda was a great place to enjoy our trip. Quietness is the word to better describe it. The staff were amazing and always very friendly and helpful with us.

Stayed 4 nights in Jun 2025

10/10 Excellent

Mitra

16 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Still excellent best location

Stayed 7 nights in Apr 2025

10/10 Excellent

Ievgen

1 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.

Stayed 7 nights in Feb 2025

10/10 Excellent

Dony

3 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and clean resort. Beach is right at the backyard. Friendly employees.

Stayed 6 nights in Mar 2025

8/10 Good

Arturo

29 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

Food variety, nice view of the ocean.

Stayed 3 nights in Sep 2024

8/10 Good

Deronshau

24 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was great! The food on the buffet was pretty decent but the Paella at the buffet was wonderful.The Italian restaurant ( must have a reservation) was wonderful, with good vibes, and the food was amazing! We didn’t have a chance to try the Mexican restaurant or the French restaurant, so maybe next time. The only thing I would make people aware of is that the room we were staying in the bathroom does not have a door separating it from the rest of the space. There are frosted glass doors to the shower and toilet for privacy but not a door to enclose the whole bathroom. The staff cleaned the pool every day and they refilled the mini fridge every day. The bar and lounge area are nice as well. They call you a taxi or uber for you if needed. The staff was very friendly and helpful so do not hesitate to ask for assistance or their advice.

Stayed 4 nights in Oct 2025

8/10 Good

Sareth

8 Nov 2024

Liked: Staff & service, property conditions & facilities

The staff were very friendly, resort felt safe. The buffet needs more options.

Stayed 5 nights in Nov 2024

10/10 Excellent

Nicholas

12 Dec 2024

Liked: Staff & service

The staff is amazing. Daniel, Francisco, Marisol, Guillermo are the best.

Stayed 6 nights in Dec 2024

10/10 Excellent

Dianne

6 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff at this resort were very friendly and provide awesome services. Transportation was easy accessible with their taxis. Getting to the city was fun & easy. We actually rented uber to get to the city. They had multiple restaurants & souvenirs shops. Just overall a great & memorable experience at this resort.

Stayed 5 nights in Nov 2024

6/10 Okay

Ila

17 May 2025

Liked: Staff & service

I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.

Stayed 6 nights in Mar 2025

8/10 Good

Heriberto

14 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Stay For a 4 Day Trip

Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.

Stayed 3 nights in May 2025

4/10 Poor

George

15 Feb 2025

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Staff was friendly and attentive with the exception of when the beach was rented to cruise ships docked for their passengers. Condition of the resort was poor and cleaned only with water - no cleaning agents. This included the reusable cups used by the bars for cocktails.

Stayed 5 nights in Feb 2025

8/10 Good

Nathanel Simon

21 Oct 2025

Liked: Staff & service, amenities

Initial room selection was very inappropriate as there was a tremendous amount of construction being done close by due to renovations and a complex being built. Some things were also so-so in the room. Flagged the room issues with staff and got and 'upgrade': room had not been deep cleaned and visible traces of the previous stay were still visible. Turns out the last room i was given was in fact the best one and the most fitting of the reservation description I had booked several mo ths ago: It was u fortunated that i had to place several complaints to finally get what i was expectig to be set and done from the get go. Room service was ok but also sometimes forgetful on the night shift when requesting certain things. Pool area was ok. Got crowded very quick. Was at the beach most of the time due to this or went to the adult only side at the Hacienda complex when quiet and pool were needed. Bar selections are diverse, staff is very accommodating of requests for drinks. Dining experience (selected: La Catrina) was unfortunately very slow and not as authenticly mexican as initially described. Going to the old market area has proven better for views and better a la carte dining options. Food wise, buffets and all sides of the complex were very good. Regardless of the hiccups, i would book at the Krystal Grand Puerto Vallarta again.

Stayed 6 nights in Oct 2025

6/10 Okay

Kimberly

26 Jun 2025

Liked: Amenities

Disliked: Cleanliness, property conditions & facilities

The customer service in the buffet restaurant was excellent and the seafood they served at Jalavera restaurant was delicious. That's really the only thing nice about this property. What I don't like is the room I stayed at, it smells musty, earthy and damp. I know, there's mold in my room. It rained during my stay and it flooded the inside of the room where the door of the balcony area. Part of my blanket got soaked and was wet and I called front desk for a new one, but no one came to replace it, so that night I slept without a blanket. The pictures here on expedia is very different from the what the actual room looks like so beware.

Stayed 2 nights in Jun 2025

6/10 Okay

Darryl

7 Feb 2025

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

On the positive side, the beach at this property is excellent! Some less positive things were only two ala carte restaurants open per day and food was poor. Always short on beach towels and towels for the rooms. Not enough poolside and beach loungers to go around. The lack of inventory at this resort made it feel like it was going to shut down soon and they were trying to get by with as little as possible. Rooms need updating as well. The staff for the most part were excellent. Other than one manager that was quite rude from the Hacienda side. Overall, we still had a good vacation, but the property and inventory really need to improve.

Stayed 10 nights in Jan 2025

4/10 Poor

CARLA

18 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Paid for Delux ocean view, didn’t get it instead I got the view of trees blocking the ocean. I requested to be moved to a room with an ocean view which they did however it didn’t have a balcony, front desk staff told me I paid for ocean view only balcony was not included. Be carefully when you booked ocean view with them. Front desk staff was a little bit snarky, however staff at the buffet and security guard were amazing, friendly and kind. We often stay late at night, and one security guy always stayed around our area to make sure we were safe. I don’t know if I would stayed here again since I didn’t like the rooms nor the front desk staff.

Stayed 4 nights in Dec 2024

Krystal Grand Puerto Vallarta All Inclusive

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What's nearby

Getting around

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About this property

Krystal Grand Puerto Vallarta All Inclusive

All-inclusive details

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The Hacienda at Krystal Grand Puerto Vallarta

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets