Hotel Mewah di Puerto Plata

"Casa Colonial is the best hotel in the area and the customer experience is exceptional in every sense: the welcoming and supportive staff, the beautiful surroundings, the stunning beach and the top notch cuisine. After several visits in the past few years, it remains best in class and continues to be a favorite. Highly recommended."

"The property needs some maintenance and improvements. "

"lack of elevators was the only downside to the resort if you have walking issues, otherwise food was excellent, and so were the staff. Entertainment fantastic, so much better than at Punta Cana. Will certainly revisit. Desk manager Sofia extremely accomodating, housekeeper Mercedes wonderful."

"100% Recomendado. Excelente servicio y un personal único."

"Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like...

"Viaje de pareja, nos hospedamos del 22 al 25 mayo x 3 noches, cuando llegamos hicimos check in súper rápido, nos guiaron a la habitación y cuando entramos no estaba el control del aire nos dijeron que lo reportarían y pasó hasta las 11:30 de la noche que volvimos a la habitación y llame que comenzaron a resolver, al final no servía el aire y pedí cambio a la 1:30 am. (Me pareció que esto lo hacen a propósito ya que nos encontramos con una pareja que le pasó lo mismo). En general me parece buen...

"The entire staff is fantastic. Friendly, courteous and always helpful, they go out of their way to ensure your stay is enjoyable. Learning your Spanish is important as many of the staff don't speak English or French. It is also respectful and they appreciate when you, at least try. Some guests smoke cigarettes in areas where they shouldn't be. I'd like to see a more aggressive approach regarding enforcement by the staff. Public areas, hallways and rooms should all be smoke free and most smokers...

"The price is a clear reflection of the quality."