Hotel Keluarga di Puerto Cancun

"The hotel is conveniently located in Puerto Cancún, close to really good restaurants, shops and the ocean. The rooms are modern, clean, and offer great views. Amenities such as the gym are well maintained, and the food is good as well. Where the hotel falls short is in the level of service. While the staff are generally courteous, they are not particularly proactive or attentive, and do not consistently go above and beyond to ensure guests have a positive, seamless, and convenient experience....

"They have a courtesy room cleaning, honest and kind staff, but the price has gone up"

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"Everything was beautiful, staff was friendly. A great stay!"

"We loved the pleasant smell of the entire resort. The room was spacious and kept very clean. The buffet was good, wished there was a better variety of choices. The Italian restaurant was delicious! The only thing that was irritating was the spa staff. They were non stop asking if we wanted massages. I understand that they are doing their job, but the same person would ask us over and over again, then the other staff were right behind them asking the same thing. Overall we loved the resort!"

"Cumplen exactamente con lo que te ofrecen ,"

""The steak was overcooked, and I think there is room for improvement in meat quality control.""

"Habitación espaciosa y limpia. Todo funcionando al cien. Felicidades al mesero de room service, magnífico servicio!"