4/10 Poor
monica
3 Jun 2024
Disliked: Staff & service, amenities, property conditions & facilities
I booked this place because I knew my flight will be delayed due to a storm. I needed an hotel near the airport. I arrived at 2:30am to the to the hotel. I called the staff early that same day during office hrs to let them know in case they needed to leave the key in a safe locker box which they had by the door. When I arrived not only the man waiting was rude and annoyed the whole time, he also charged €20 for the overtime. He said he only accepted cash. Since I didn’t have cash they held my passport until I could get cash from closest ATM located at the airport. The following morning I explained that I shouldn’t be charged this money since I called them early in the day to let me know. I could had pick a key from a safe box which I know they had. After an uncomfortable discussion they waived the €20. They also charged $2.5 for city taxes even though I explained I had already paid those a week before. The service was the bad part. For the amount of money paid for the room, I guess the room was fine.
monica
Stayed 1 night in Jun 2024