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"Get time "

"The only saving grace of this hotel is the location; it is literally steps away from the seaside. I was in Brighton for a conference and everywhere else was fully booked, so I didn't have much choice. Having read the reviews beforehand, I was already skeptical, and unfortunately, my experience confirmed my fears. I certainly won't be back. ​While the room was clean, it was freezing because the heating wasn't working. Since there are no phones in the rooms, I had to walk all the way to reception to complain. I was told they had "switched off" the heating and was offered a mini electric heater instead. For the price they charge per night, this is unacceptable. Furthermore, the room layout felt "off"—the floor had a noticeable dip/slope and wasn't level. I didn't try the breakfast, but I’m glad I didn’t; walking past the restaurant counter, the food did not look nice at all. Only stay here if you are desperate."

"Great customer service"

"Deadbolt to leave the room jammed and I could not exit. Attempted to call front desk and realized there was no phone in room. Finally made it out and all hotel did was move my room, no offer of an upgrade of compensation. Checked out a day early and they still charged the full stay. "

"Room was ready early, all the staff were really friendly, good bar team"

"This hotel is in a fantastic location in Brighton. Excellent customer service as soon as you arrive, staff always helpful and polite. We upgraded to the deluxe room which was very spacious and clean. The bistro was delicious and Mohammed was attentive throughout the service. The bar staff were always polite. There are no lifts in the hotel."

"Hotel was very convenient for the train station and very well maintained. Would stay here again when next in brighton"

"A little bit tired looking ( carpets )good position for walking "

"Would recommend this Hotel was a brilliant stay."