Hotel Spa di Penzance

"Parking spaces were plentiful. The staff were kind and helpful and offered to carry our bags upstairs because there isn't a lift. The family room was a good size and clean and the bed was comfortable and had two pillows. It had a fan, heater, and iron and ironing board already there, but no air conditioning so it got quite hot during this heatwave. The bathroom was pristine and had shampoo, conditioner and shower gel and there were various towels and bathrobes. Breakfast choices were good and...

"A beautiful hotel in an incredible location, with lovely spa facilities that are worth a visit. The staff were friendly and welcoming throughout our stay. That said, for a hotel of this calibre, we did notice a few areas where the experience fell short of expectations. Small touches — like having the tea tray refreshed without needing to ask — are the kind of details that elevate a stay, and we found ourselves having to prompt for these. Breakfast was enjoyable, though it’s worth being aware of...

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"Very helpful and friendly staff; they went above and beyond. Beautiful garden. Clean and comfortable room and bathroom."

"The property is tired. Some of the staff worked hard. Some were obviously inexperienced. But the big problem was there were not enough capable staff. Long waiting times for food. Ordering systems that failed. Simple things like getting your own coffee at breakfast did not work. Altogether a lack of energy and commitment to getting things right was missing. No obvious management. Fabulous views, great weather. Frustrating hotel. We stayed one night. Could not imagine staying longer. What a lost...

"Beautiful location. The hotel was perfect with friendly and attentive staff, fantastic facilities and delicious food. The spa was perfect too!"

"Cosy single room in old part of hotel, I was on the top floor - had a fantastic view, may get very hot in the summer as there was no air conditioning and it got a lot of sun. Windows do open though. New bath/shower. Had iron, steamer and ironing board. No mini fridge, but there was a kettle. The room I had did have very steep stairs to get to top floor - probably not great for medium/ big suitcases, small carry on suitcase was fine for me to carry up. Breakfast was marvellous, loads of options...