Hotel berdekatan Pelabuhan Sovereign

"Lovely room, friendly staff, fabulous breakfast and great location "

"Have stayed in 4 hotels and B&B’s in Eastbourne and this is by far and away the best one I’ve stayed in. Victorian features, stain glass windows combined with a modern style. Breakfast choices were eggcelent with proper sausages and bacon, the “house” scrambled eggs was delicious. The staff were very friendly and helpful. Parking was a bonus as that area of Eastbourne can be tricky to find spaces to park at night. Would definitely stay at The New England again."

"Photos look good on Expedia, hotel looks very different. We really had a bad experience. Booked one of the most expensive sea view rooms. Quite expensive. No cleaning service, no sitcom (it was hooottt), no elevator, no service. Staff quite rude. We asked why there was no room no room cleaning. The lady said „our fault“ as we did not put out a sign. It’s the opposite of all other hotels in the world. You need to indicate that you want service. „Do not disturb the other way around“. Nobody told...

"First room was unusable due to extreme noise all night, and I only got moved the next day after reporting it. The first night was therefore effectively lost and no refund was given. Also concerning: the hotel took full credit card details, including the security code (CVV), and wrote them down on a piece of paper, which is unsafe practice. Overall, poor handling of a serious issue and questionable payment security procedures. Expedia offered only a small goodwill credit, which did not reflect...

"We knowingly booked a small room. The room itself was clean and decent enough. It was an extremely hot day so could have done with A/C or at least a better fan than that provided. The bathroom was too tiny to be practical. There was no shelf in the tiny shower and there was not enough room to bend down and pick shower gel off the floor. Overall the price was very reasonable so we were not expecting the world. Staff were friendly, the room was clean, and the bed was comfortable."

"Location is perfect for the beach and walking distance to restaurants. Parking is horendous. The lift didn't work when we visited, which was not ideal for 4 people with health and mobility issues, we were on the 2nd floor. The staires are quite rickety and winding. There wasn't air conditioning, but they did provide a fan. Our toilet seat was broken, we did report it, but was told it was a bank holiday weekend so nothing could be done. The staff we spoke to were lovely. All in all,you get what...

"Lovely to sit outside in the morning enjoying a coffee and sea view."

"Yes"

"I never actually got to stay at the hotel due to unforeseen circumstances. However, this review is based on the lack of communication received from the hotel. At time of booking I asked via the Expedia messaging service about pet supplements. No response. I asked again. No response. I asked a third time and requested details about parking in the area. Again, no response. I wanted to rearrange my booking. I discussed with Expedia the request and they said they would contact the hotel and get...

"**Review** We really enjoyed our stay at this lovely hotel. It is very nice, charming and welcoming, with a fantastic location right on the seafront. Before our arrival, we had a few queries, and George was extremely helpful in clarifying everything for us. Throughout the reservation process and during our stay, the staff were wonderful and always happy to assist with any questions. One of the most important things for us was that the hotel is genuinely dog-friendly, as we travel everywhere...

"What a fantastic short break, owners are so friendly and do their upmost to ensure you have a relaxing stay. Rooms are extremely well decorated with all mod cons. Lovely little bar and breakfast is a must"

"The room was clean and had air con on on arrival.The breakfast was excellent too."

"The hotel was clean and comfortable. On arrival, I was made to feel welcome and the hotel policies explained in a friendly manner including the WiFi password. The room was cleaned during my stay and there were complimentary amenities left in reception for guests outside of normal hours . This was a nice touch to be able to get extra milk for coffee late at night. Lovely friendly staff ,and great security . The location of the property is excellent. I would return again ."

"Quirky decor but nice to be a formulaic look. Close to a superb Italian restaurant for dinner. Helpful staff and a great breakfast. Free on-site parking. A great stay"

"Room needs a deep clean. Dirty water drip marks on door to bathroom and also some dried brown streeks. Wardrobe had dead inserts on the shelf and base. Towel was worn around the edges, wearing thin and small holes not what I expect from a hotel. No housekeeping unless you paid extra. So had to use the same towel of 5 days. Toiletaries supplied for day 1. The windows were filthy, did not look like they had been cleaned for a year. Externally, the hotel needs significant maintenance. Wifi hardly...

"The staff were amazing from the front desk Darcy and mum to the night porter, who could not do enough for us brilliant. Would recommend to all ages and jealous that we’re not still there. Carnival was great; only thing is if you’re down for this event next year, find parking first early, as it’s at a premiere. Massive shout out again to all. 👍😘"