Hypo-allergenic bedding, desk, iron/ironing board, rollaway beds
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Reviews of Best Western Paris Inn

2.5 out of 5
Best Western Paris Inn
2011 Alverson Dr, Paris, KY

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 258 reviews" "
Rating 8 - Good. 88 out of 258 reviews" "
Rating 6 - Okay. 45 out of 258 reviews" "
Rating 4 - Poor. 25 out of 258 reviews" "
Rating 2 - Terrible. 14 out of 258 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine. No elevator; not a problem for us but others may need to know. Immediate surrounding neighbors are car dealerships. The disappointment for us is Paris, KY. Promoted as quaint historic downtown. We were thinking walking, quaint shops, etc but it isn’t. It is an old town like so many struggling to keep open.
Stayed 1 night in May 2024
Response from Mangement on 21 May 2024
Thank you for review

8/10 Good

Kellie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty basic
Stayed 1 night in May 2024
Response from Mangement on 10 May 2024
Thank you for your review

10/10 Excellent

zelma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Apr 2024
Response from Mangement on 4 May 2024
Thank you for your review

10/10 Excellent

zelma

Stayed 1 night in Apr 2024
Response from Mangement on 21 May 2024
Thank you for review

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Erika was so very helpful!
Stayed 1 night in Apr 2024
Response from Management on 27 Apr 2024
Thank you for the review.

2/10 Terrible

David

Stayed 1 night in Feb 2024
Response from Mangement on 10 May 2024
Thank you for your review

10/10 Excellent

Scott

Travelled with family, Business traveller
Liked: Amenities, property conditions & facilities
Staff was excellent
Stayed 2 nights in Mar 2024
Response from Mangement on 9 Mar 2024
Thank you for your review

6/10 Okay

Harvey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Breakfast was terrible.
Stayed 1 night in Feb 2024
Response from Management on 16 Feb 2024
Thank you for your review

6/10 Okay

Roy

Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mangement on 15 Dec 2023
Thank you for your review

2/10 Terrible

Michele

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms had roaches there was no hot water. The TV is only had six channels called front desk told me I had to let the water run for 20 to 30 minutes and it would heat up. Didn’t even offer a different room. The whole entire stay was just ridiculous. Go to the next exit.
Stayed 2 nights in Nov 2023
Response from Mangement on 15 Dec 2023
Thank you for review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FAMILY LIKE ATMOSPHERE
Stayed 2 nights in Nov 2023
Response from Mangement on 18 Nov 2023
Thank you for your review

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Mangement on 18 Nov 2023
Thank you for your review

2/10 Terrible

Debra, Aurora

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cockroaches were not welcome guests. We left inn the middle of the night when we realized we had big company
Stayed 1 night in Nov 2023
Response from Management on 4 Nov 2023
Thank you for your review. The situation has been handled.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 29 Oct 2023
Thank you for your review. Please come stay with us again.

8/10 Good

Dotti

Travelled with partner
Liked: Staff & service
Hard to find, direction we're vague. Blackout curtains only came down half way, let too much light in at night. Made it hard to sleep. Receptionist was very pleasant and informative.
Stayed 2 nights in Oct 2023
Response from Mangement on 18 Oct 2023
Thank you for your review

6/10 Okay

Gary

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I could see out the top, lock side and bottom of the door. Towel rack in bathroom was ready to fall out of the wall. Shower head was so high I could not reach it.
Stayed 1 night in Oct 2023
Response from Mangement on 16 Oct 2023
Thank you for sharing your experience so we can improve.

10/10 Excellent

tracy, grayson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
floor hadn't been swept in at least 2 weeks. actually had balls of hair rolling across the floor. hair in the shower. However, staff was very helpful and friendly.
Stayed 1 night in Oct 2023
Response from Mangement on 14 Oct 2023
Thank you for your review. We did have a meeting with housekeeping staff.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
The clerk who checked me in was wonderful! She was smiling, kind, and very helpful!
Stayed 1 night in Oct 2023
Response from Mangement on 14 Oct 2023
Thank you for your kind words.

8/10 Good

eileen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mangement on 3 Oct 2023
Thank you for review

8/10 Good

roslyn

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
receptionist was friendly room very clean
Stayed 1 night in Sep 2023
Response from Mangement on 1 Oct 2023
Thank you for your review

8/10 Good

Romy

Stayed 1 night in Sep 2023
Response from Mangement on 14 Oct 2023
Thank you.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mangement on 22 Sept 2023
Thank you.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Mangement on 19 Sept 2023
Thank you for your review.

2/10 Terrible

Matt

Business traveller
Stayed 1 night in Sep 2023
Response from Mangement on 12 Sept 2023
Thank you for your review

6/10 Okay

Cathy

Stayed 1 night in Sep 2023
Response from Mangement on 2 Oct 2023
Thank you for your review.

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Okay but could be better
The pool wasn't open. The lady working the front desk said the pump was broke and the water was green. When I looked at it the water was moving and it was blue. It needed to be cleaned, but not broke. One of the pictures had a broken glass. Finally, when I asked for a downstairs room. I was informed that they were almost full and there were none available. As we were leaving the next morning. We walked by two rooms on the ground floor that had not been used.
Stayed 1 night in Sep 2023
Response from Mangement on 5 Sept 2023
Thank you for review we strive to meet our customers expectation.

10/10 Excellent

Leila

Stayed 2 nights in Aug 2023
Response from Mangement on 16 Sept 2023
Thank you for review

4/10 Poor

Joseph

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very well maintained property. Smoke alarm was beeping and I was told to take it down myself and bring the battery to the office. Once I did they had no batteries. Sink was stopped up but they did unstop it the next day. This place is older with really small rooms and really needs a major update for the price.
Stayed 3 nights in Aug 2023
Response from Management on 23 Aug 2023
Thank you for your review. All issues have been rectified. Hope you will stay with us in the future.

8/10 Good

Stephanie

Stayed 1 night in Aug 2023
Response from Mangement on 16 Aug 2023
Thank you for your review

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Paris, Kentucky
My stay was very nice. The hotel was so peaceful and quiet. The office staff was very welcoming, and helpful. The breakfast was very good. I would recommend this location to anyone travelling in the Paris, Kentucky region.
Stayed 2 nights in Aug 2023
Response from Mangement on 7 Aug 2023
Thank you for reveiw

8/10 Good

Ramona

Stayed 5 nights in Jul 2023
Response from Mangement on 7 Aug 2023
Thank you for your review

8/10 Good

Tadd

Liked: Property conditions & facilities, room comfort
The bed was very comfortable. Everything worked in the room that we needed to use.
Stayed 1 night in Jul 2023
Response from Mangement on 17 Jul 2023
Thank you for your review

10/10 Excellent

Glen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bed comfortable.
Stayed 1 night in Jun 2023
Response from Mangement on 26 Jun 2023
Thank you for your review

10/10 Excellent

Kerry

Travelled with family, Business traveller
Liked: Staff & service
Friendly staff clean rooms
Stayed 1 night in May 2023
Response from Mangement on 1 Jun 2023
Thank you for the review

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only hotel there, but has all you need
The staff at this BW are always above and beyond in the areas of courtesy and professionalism
Stayed 2 nights in May 2023
Response from Mangement on 25 May 2023
Thank you for your great review. Please come back and see us soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Parking area, dirt, debri, nails.overall ok
Stayed 1 night in Apr 2023
Response from Mangement on 30 Apr 2023
Thank you for your review.

8/10 Good

Sharon D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saty was good, room clean, breakfast was very good. Staff was excellent. Had paid for room in advanceand did not like being asked to give my credit card information upon arrival just in case of any damage to the room being done. But I complied, with the assurance no charges would be made upon inspection.
Stayed 1 night in Apr 2023
Response from Mangement on 30 Apr 2023
Thank you for staying Best Western

4/10 Poor

Natalie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kelly at the front desk was wonderful, but the hotel needs upgrades. We had no smoke detector. Hallways smell/ needs a deep cleaning.
Stayed 1 night in Apr 2023
Response from Mangement on 30 Apr 2023
Thank you for staying at Best Western

4/10 Poor

Jean

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was very good. Things needed to be fixed to be a safe place to stay.
Stayed 1 night in Apr 2023
Response from Mangement on 30 Apr 2023
Thank you for staying Best Western

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Am I asking to much for the bathroom to be clean?
The bathroom was not clean. Smelled like urine.
Stayed 1 night in Apr 2023
Response from Mangement on 20 Apr 2023
Thank for staying BW Paris Inn. we work hard to exceed BW high standard.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. The room was very clean with no strong cleaning product odor, which is very important to me.
Stayed 1 night in Mar 2023
Response from Mangement on 16 Mar 2023
Thank you for staying with us we do hope you will visit with us again

6/10 Okay

James

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was friendly. The room was clean but had a moldy smell and the hallway rug had a terrible odor. The outside was dilapidated with broken fences, un emptied trash and poor signage. The “ free” breakfast was abysmal: stale bagels hard as a rock, sparse at best ! I will travel two exits up and look for another brand next visit. This was a bitter disappointment. The staff is not responsible for what the company provides them to work with. This is not a reflection on them!
Stayed 1 night in Mar 2023
Response from Mangement on 16 Mar 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the breakfast and I felt very safe. The security of the building limited access to the rooms with a key card to the hotel facility and for the room. Parking was no problem.
Stayed 2 nights in Feb 2023
Response from Mangement on 16 Mar 2023
Thank you for staying with us we do hope you will visit again.

6/10 Okay

michael

Stayed 1 night in Feb 2023
Response from Mangement on 16 Mar 2023
Thank you for staying us have a nice day

6/10 Okay

Courtney, Murray

Travelled with family, Travelled with group
Liked: Staff & service
Okay stop for a night.
Response from Manager on 16 Jan 2023
Thank you for stay with us we do hope you will visit again have a nice day.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to spend the night
Room was great. My only complaint was the stairs but y’all did not make it difficult for me to go up and down the stairs. That’s on me. Actually the stairs were wide, excellent grip bars and well maintained steps. The staff were great, the room was very clean and comfortable and that’s what’s important. I’ll be back! But hopefully on the ground floor…
Stayed 1 night in Nov 2022
Response from mangement on 14 Nov 2022
Good morning Donna, Thank you for staying with us. We do hope you will visit with us again have a nice day.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Our room was very comfortable and clean. This is an older hotel…the room was a little musty at first, until the air circulated the room. There were two separate buildings. The first one, where the check in office and breakfast area was located….had exterior corridors. The second building where we stayed had interior corridors. It wasn’t convenient to go into the next building for breakfast. A local diner did the trick though.
Stayed 2 nights in Oct 2022
Response from mangement on 1 Nov 2022
Hi Sharon, thank you for staying with us we do hope will visit again. Have a nice day,

8/10 Good

Sharee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine facility for an overnight stay. Just the type of place that I was looking for.
Stayed 1 night in Oct 2022
Response from Manager on 1 Nov 2022
Hi Sharee, thank you for staying with us we do hope will visit again. Have a nice day,

8/10 Good

Donald

Stayed 1 night in Oct 2022

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from mangement on 22 Oct 2022
Thank you for staying with we do hope you will visit again have a nice day.