Hotel Keluarga di Pantai Pontoon

"Pool broken and closed down. Room smelt like a whole pack of cigarettes had just been smoked in the room 5 minutes before we checked into the room. Whirlpool in the room was filthy. Bedding is paper thin and the two pillows they have on the bed are flat as can be. "

"Quiet location. "

"After a long day on the road, my wife and I were looking forward to a swim in the pool, but the water was freezing. I stuck my foot in and there was no way I was getting in that cold water."

"The staff was nice when we checked in. However we never saw anyone after that. We woke up early to enjoy the free breakfast before our 6 hour drive and they had almost nothing. There was an empty crockpot with dirty tongs, waffle maker was not on and old batter in the dispenser. No warm food available. We had no one to complain to because no one was at the desk to check us out. Only a sign that said “leave your key here”. The room wasn’t dirty, but felt stale and not freshly clean. Not worth the...

"Property is extremely needing a major facelift. The property and everything in it is worn out. My guest room smelled of wet puppy and stagnant air. AC unit in wall was filled with dirt and mildew. Refused to turn it on. Stayed there due to cost savings. I'll stay in Edwardsville next time and deal with extra driving. The location has to be renovated or they will be able to sell rooms by the hour. Their HQ leaders would never allow their family members to stay at this location. Guests...

"It’s okay, not the best but it’s okay "