Palm Beach Beach Resorts from RM296

"A lovely place to stay with family. "

"The oasis pool and spa would’ve been enjoyable if they were open! The biggest disappoint of our trip. We specifically picked Mercure for the big pool and spa, we were not notified at all that it would be closed during our stay, otherwise we would’ve cancelled and found something else. A special thanks to one of the managers Sophie who gifted wine and chocolates after hearing our disappointment. Overall a good stay, generally clean, great buffet breakfast, friendly staff. The bathroom could do with a revamp and the vent in the room definitely needs a good clean as it constantly blew dust. If the oasis pool is open I’d recommend Mercure. "

"Clean, large sized room. Indoor and outdoor pools and spas. Affordable parking. Beach Views. Close to Pac Fair, Casino and Broadbeach shops and restaurants. Close to the light rail. All in all perfect stay! Would stay here again and again!"

"Ocean view."

"Yes the ocean was visible from my room"

"Check in was excellent, was given a letter saying there was maintenance being done and there would be no water from 11pm till 4 am. No drama there. Got back from dinner around 9 and heard a noise didn’t think much of it till I got into bed and the noise continued. It was a loud drilling sound. After about and hour of this I rang reception to see what was going on. They said they were preparing for the maintenance I asked how long it was going to go on they said they’d call me back. The noise continued on and off for the next hour so I rang again. The attitude was pretty much too bad and I could change rooms, yes change room from the deluxe king ocean view room I paid for to a standard room then move back the following day. No offer of any compensation no offer of anything. I was unpacked and my assistance dog was sound asleep we’d been up since 4am so at 11pm it wasnt an option I wanted to take.The drilling continued and I rang again and got pretty much the same answer and attitude. I asked if there were other complaints and they said yes. nThe whole point of this is if they had scheduled maintenance why book rooms that were going to be effected. Pure Greed as far as I’m concerned. I also could plug the jug or coffee machine in next morning. I’d plug them in turn on and the plug would slowly slide out and appliances stopped working.There was also lots of mould in the shower and on air con. Mentioned the noise on checkout and all I got was oh sorry about that. Never again!"

"Yes"

"Yeah I had clear ocean view. However, I felt that I was locked in and overcharged on arrival after having paid the booking fee online and a bond fee on arrival unlike the Meriton Suites it's just a booking fee. But overall the staff are professional and great customer service "

"Me and my partner had a lovely stay at palm beach hotel. It was the perfect base for us to explore the gold coast for the very first time! Our room was big and we found the sink handy for brushing teeth/ washing face before bed without having to go into shared bathroom. That being said the shared bathrooms were modern and clean , very well maintained which we appreciated! Our room itself could definitely do with a face lift. A fresh lick of paint & some new furniture would really lift the property 😍 The bed was a bit too soft for us but that's people dependent, we also found it odd that we weren't actually given a duvet. All we were supplied with was a top sheet 🤔 The cleaning staff were super lovely and gave us fresh towels daily which we loved! Overall we had a great time here, only downside I would say is you have to go up stairs to get to rooms so if you're not able bodied you will struggle."