Pachna hotels from RM233

"Room was ideal not far from the harbour"

"Although food was buffet style the quality was good and choice plentiful."

"Beautiful hotel, great experience, loved it"

"After checking us in, the staff suddenly had to check with housekeeping if the room was ready, which took 45 minutes, so obviously the room was not ready at 15:00, as stated and had to be panic cleaned. No kind of compensation was offered. They could have just given us something from the bar, but no. The rooms are quite normal for this class of hotel (poorly planned for a family with kids), but who came up with the great idea to have a glass room to the bathroom? I'd really love to not hear what's going on in there, but with an uninsulated glass door you get the full report. This is a bizarre fad that needs to be stopped! The beds are OK, but not great. The sofa beds were quite bad, and the kids complained. Quite a lot of noise comes through the ceiling and from the hallways outside. Fortunately it subsided quite early, so we could have a good nights sleep. The breakfast is meh. On the surface, it looks OK, but nothing is really well made or good. This is a bit like a cargo cult hotel. They have seen pictures of good hotels, but they have no idea how to actually make it good or pleasurable, so it all comes out a bit half baked and it gets weird when the staff has no read at all on the what individual guests actually need from them."

"One of the best hotels we’ve stayed at by far. All staff really polite, rooms were clean and amazing facilities. We’d definitely stay here again "

"It was the second time here and we would return one day as overall it was a good stay. The staff were very quick to respond, helpful and friendly. The whole property felt safe, clean and well maintained. The apartment was spacious and clean, with everything we needed. There was air con and a smart TV , a washing machine and kitchen - basically a home away from home. Improvements : The indoor 'spa' pool was far too cold, and this ruined the experience. One of our showers was in a bad condition with mold/leaking but we chose not to report it and just used the other one. It felt like there were a lot of staff around (security etc) but not one porter to help with luggage. As a family with young children and lots of bags it was a struggle to go up and down several times in the elevator whilst also juggling the kids at check in. We also would have benefited from someone showing us to the room as there are lots of blocks and elevators , so got lost which delayed settling in. Overall a good value 4star which is well managed."

"Breakfast is great. Good selection. Staff excellent. Room very comfortable. Bar food and cocktails great. Have stared a few times before and will return. "

"Beautiful hotel, amazing staff. We felt well and truly looked after."

"Underground car park. Very necessary. Friendly staff, good dining."