8/10 Baik
Vanessa
17 Okt 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan
This is a good hotel - whether it is worth the price offered is another thing.
The staff truly made this visit so relaxing for me and all the staff members I interacted with were so helpful and polite. A personal favourite for me was kindly receiving an upgrade during check in and my room being prepped for “night”. The gesture of organising my room for me to be able to just go to bed was absolutely 5 star worthy.
There was a wide selection at the breakfast with great juices being offered and the raspberry danish pastry was a stand out.
My main problem was the casino right infront of the lobby of the hotel where you are allowed to smoke in. This creates a lingering cigarette smell throughout the entrance. Secondly if you wis to have a late night meal/snack/drink the only open restaurant is in the casino. Whilst the food is reasonably priced I couldn’t relax due to coughing over the smoky air and dealing with the casino noise.
I was also disappointed by the pool offerings - there was only one pool open excluding the spa and the pools seemed rather dated.
Whilst I am not sure I am the target audience for this hotel/destination I will say I left feeling well rested and cared for by the staff.
That being said I want to single out a number of staff members who I interacted with who made my stay so pleasant. If management see this - these individuals were superb and offered nothing short of a 5 star service: Patricia, Constantina, Camelia, Beatriz, Nasia and Blessing - thank you all
Vanessa
Menginap 1 malam pada Okt 2025
