2/10 Teruk
Evelyn
Mengembara bersama keluarga
7 Jan 2026
Tidak sukakan: Kebersihan, kemudahan
You should take some refund requests into consideration such as my situation and refund my 1-night that I did not stay. Your workers have lack of empathy, gave no options and I did not receive my breakfast that I paid for in my package. Went on a weekday, took time off work for my daughters birthday. Went from Mon- wed (1/5-1/7) and water park was closed because it was “off-season” & “kids were back in school” was so upset! My daughters birthday was on a Tuesday and everything in Utica is literally closed! I checked out early and they wouldn’t consider a refund for the 1 night i didn’t stay. No empathy, no options, no nothing. Aside from this I paid for a breakfast package. When I asked at my check in they said I have to ask in the morning and they will give me a “box”, NEVER HEARD OF SUCH A THING!!! when i checked out in the morning, they didnt offer my breakfast for my family. Nothing what I expected. Who takes reservations for a waterpark resort when everything is closed? They said “because it is also a hotel”… ok, well say something at time of reservations on what is included! They advertised the waterpark, I reserved thinking it will not be so crowded since it was a weekday and to my surprise no activities were open…
Evelyn
Menginap 2 malam pada Jan 2026
