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"The check in process was horrid. We stood in line for over 30 minutes and were completely ignored. When they finally helped us, the lady who checked us in was rude and had no knowledge of the property, Universal or anything helpful in any way. The room was disgusting! The smell of chlorine and bleach was overpowering in the hallways & in our room. The headboards were peeling and covered in dirt. The bathroom had hairs on the wall and shower that did not come from us. The floor in our room was wet! The proximity to Universal City Walk is not as claims. Or maybe it was the fact that no one could even tell us how to walk there from the hotel property. We got something to eat at the bowling alley. It was not appetizing! It tasted old and greasy. We paid to park at the hotel then we had to take Ubers or pay additional parking at Universal. Overall, I would NEVER stay at this property. I would never let my enemies stay at this property! We will NEVER be back. "

"The hotel was very nice. I loved everything about it. Only problem that I had was the water was so cold when I showered, and there was nothing that could be done about it because I guess I called too late after I had just already been dealing with it they did try and offer me a new room, but I was already checking out that day. Other than that it was amazing. I do recommend. "

"Facilities are great. Pool locations excellent. Great daily activities for children. "

"Very expensive shops and too many cashless areas, I wish I could have paid cash more! "

"Nice location and apartments are awesome"

"Friendly helpful staff. Great restaurants. "

"Great stay, clean, friendly staff and the location has a lot to do near."

"All was great"

"Very family and children friendly to extent that you’ll likely be woken up by other families running around the property. Our biggest issue was that we were charged for a daily parking fee and we could never even park somewhat close to our property. The instructions of where we were told to park were incorrect as the lot was inaccessible. We were told at check in because of construction around we would be given a $24 credit to our room which then was refused acknowledgment by any other staff member that this existed. "