Hotel Dekat One Batam Mall

"Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time...

"Clean"

"Friendly Staff"

"La chambre etait tres propre, lendroit est bien située et tranquille. Les equipements sont neuf et fonctionne bien"

"Aircon is leaking, floor is dirty, bed n pillow bis smelly overall is bad. No free shutter bus also, breakfast shall provide but fail n no explanation or compensate."

"House to small for 5 pax. Book for 5 pax but only get towel and other amenities for 4 pax. Location is great just beside the ferry terminal."

"Location wise, nothing in Pollux mall except one children indoor playzone. Nothing else. Prepare to travel out. Room, 11th floor wifi not working. Couldnt connect at all. Water tap in the kitchen area seem to turn on itself. Aircon is working fine. Room, 15th floor wifi on and off. Aircon is noisy, seems that have nit been service for awhile. Overall, average for the price i paid. Believe hotel would be more worth it."

"Check in was very inconvinience. Communicatiion break down. Should improve on this"

"Wifi was not stable and signal kept dropping. Frustrating and took time to reply to my emails. Room was quite dated and please do not believe the pictures on the website. The toilet tiles were stained and heavy black build up between the grouting. I choose a non smoking room, but clearly there were other rooms smoking on the same floor. Better hotel rooms in the city at that price point. "

"The room condition is average. It will be good if there is a round of painting and also clean up the fridge, the kitchen as well as get rid of the ants in the toilet. The aircon is strong which is good. The kettle is working but take a long time to boil. The water pressure is good but the water heater can only provide moderately hot water. The rooms and hall are spacious and the location of the apartment is quite good, with Top 100 and some eateries within walking distance. The price is...

"Clean"

"ok.."

"Servicing was not so matter as I didn't really call for servicing only asking for extra pillow and they are charging and that surprise me. Toilet was not really wash properly as the flooring smells urine. The best part is hotel surrounding with multi kind of food and tasty. Overall thank you Hotel Fresh One as I safely stay in this hotel."

"Super comfortable bed. Great location. Outstanding service and team. "

"I like the breakfast, very delicious Good experience and Good value for money"