Hotel Keluarga di Oleggio Castello

"The mini bus arrangement is absolutely a mess. We booked the shuttle bus and as a result of having no seats. I have to pay extra money to go to the hotel at the end. I complained and the receptionist gave me an email to report this issue and no reply from the hotel yet. The facility in the room is always having problems. We had booked for 4 rooms, one room with broken hair dryer and one room with noise in the bathroom (no idea where the noise coming from) and half broke sink the water goes down...

"The hotel accommodations are fine, however they need to communicate better with their customers. I did not have phone service to call the hotel shuttle for a pickup from the airport. I was given the hotel’s email address to request shuttle service. They never replied to my email. We ended up taking a taxi to the hotel for 50 euro. When we checked in, we were not told that we needed a reservation to have the breakfast buffet the next morning. The manager was kind enough to serve us a coffee...