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Best Western Brook Hotel Norwich

3.0 star property
Suburban hotel with 24-hour front desk and restaurant

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Photo gallery for Best Western Brook Hotel Norwich

Serves lunch and dinner
Living area
Reception
Exterior detail
Desk, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

7.4 out of 10
Good
(6 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
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7.4 out of 10, Good, 569 reviews
The price is RM347
RM416 total
includes taxes & fees
27 Jul - 28 Jul
Mercure Norwich Hotel
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About the area

Map
2 Barnard Road, Norwich, England, NR5 9JB

What's nearby

  • University of East Anglia - 3 min drive - 2.7 km
  • Earlham Park - 4 min drive - 2.7 km
  • UEA Sportspark - 5 min drive - 3.3 km
  • Norwich Theatre Royal - 8 min drive - 5.9 km
  • Norwich Cathedral - 9 min drive - 6.2 km

Getting around

  • Spooner Row Station - 15 min drive
  • Norwich (NWI-Norwich Intl.) - 14 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Copper Beech - ‬3 min drive
  • ‪Costa Express - ‬4 min drive
  • ‪Subway - ‬16 min walk
  • ‪Kings Head - ‬4 min drive

About this property

Best Western Brook Hotel Norwich

Hotel near University of East Anglia
Located close to Earlham Park and UEA Sportspark, Best Western Brook Hotel Norwich provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, Brook Restaurant, offers breakfast and dinner. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar.
You'll also enjoy perks such as:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), luggage storage and wedding services
  • A 24-hour front desk, a front desk safe and meeting rooms
Room features
All 81 rooms have amenities such as free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Coffee/tea makers, daily housekeeping and desks

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 9:00 AM for a fee: GBP 10.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brook Bar
  • Brook Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 28 September 2022 to 14 September 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: from approximately GBP 10.95 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have any lifts
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Brook Hotel Norwich
Best Western Brook Hotel
Best Western Brook Norwich
Best Western Brook
Best Brook Norwich Norwich
Best Western Brook Hotel Norwich Hotel
Best Western Brook Hotel Norwich Norwich
Best Western Brook Hotel Norwich Hotel Norwich

Frequently asked questions

Is Best Western Brook Hotel Norwich pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Best Western Brook Hotel Norwich?

Self-parking is free at this property.

What time is check-in at Best Western Brook Hotel Norwich?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Best Western Brook Hotel Norwich?

Checkout is at 11 AM.

Where is Best Western Brook Hotel Norwich located?

Located in Bowthorpe, this hotel is within 3 mi (5 km) of University of East Anglia, Earlham Park and UEA Sportspark. Norwich Theatre Royal and The Forum are also within 6 mi (10 km).

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Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 791 reviews
Rating 8 - Good. 295 out of 791 reviews
Rating 6 - Okay. 169 out of 791 reviews
Rating 4 - Poor. 89 out of 791 reviews
Rating 2 - Terrible. 35 out of 791 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay

Great location, friendly staff and easy checkin.
Stayed 1 night in Jul 2022

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable for the price Clean and staff very nice
Stayed 2 nights in Jun 2022

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Stay

Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

10/10 Excellent

Suk Yi Ivy

Liked: Staff & service, property conditions & facilities, room comfort

Friendly and helpful staff. Nice and comfortable

Very friendly and helpful staff in the counter and kitchen. When we said we need to leave hotel before breakfast time, they pro-actively arranged packed breakfast with various choices. The hotel is nice and beautiful
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff were excellent and very friendly and helpful. Hotel is nice but rooms are dated and need freshening up.
Stayed 1 night in Aug 2022

6/10 Okay

Neil

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Aged building but good food and service

Condition on the building needs money spent on it. Staff were friendly and helpful. Food was excitant.
Stayed 3 nights in Jul 2022

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Lisa

Liked: Staff & service, property conditions & facilities, room comfort

Nightmare stay

The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022

6/10 Okay

Steven

Liked: Staff & service, room comfort
Given wrong room this was changed The restaurant closes at 9pm
Stayed 1 night in Jul 2022

6/10 Okay

Helen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned during our stay.
Stayed 2 nights in Jul 2022

8/10 Good

Nic

Liked: Cleanliness, room comfort
The restaurant staff need training in customer service. I am NOT buddy or my friend.
Stayed 1 night in Jul 2022

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tommy wasn’t as clean as I could of been
Stayed 1 night in Aug 2022

2/10 Terrible

Bhavna

Disliked: Cleanliness, property conditions & facilities, room comfort

2star not 3star

Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

6/10 Okay

John

Disliked: Staff & service

Well that’s that

Decided to arrive later than Check in time. Arrived after 2hours drive after 1700hrs. To receive an apology, both rooms one on floor one and one on floor two not ready. Had to rearrange booked evening meal and after long drive was looking forward to get into room, have a shower and go out for family meal. This was delayed as they had lack of staff. Decided to come back later, to be greeted with a strong unpleasant aroma in our room. Opened windows and turned on extractor fan in room to clear out the smell. Not a pleasant experience, so probably going to book elsewhere in future.
Stayed 1 night in Jul 2022

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities, room comfort

False advertising, tired room.

I booked this hotel specifically for the aircon during the heatwave. After physical work outside all day, I checked into my room to find the air con to be an antiquated unit that looked like it was ready to fall off the wall. It didnt work, when I complained to reception I got the answer "yes we advertise on our website that we have air con in our rooms, but a lot of them don't work". I had an uncomfortable night with the windows open listening to the drone of the condenser units of the rooms that had working AC. On top of that, bath taps were loose and leaking, and the room was generally tired, I can deal with these last two as I work away a lot in some cheap hotels. But the false advertising and attitude when I complained annoys me. A positive was the bar staff were friendly and the food was nice.
Stayed 1 night in Jul 2022

6/10 Okay

Daocheng

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

4/10 Poor

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

In serious need of maintenance and repair.

My problems started, first thing on the morning that I was due to arrive. I woke up to a text message fm my bank on my mobile (09.35) telling me that my bank account was overdrawn. The hotel, had taken my full payment, contrary to Hotels.com correspondance (on arrival) No chance to place my hotel funds into correct account! All started off okay, though noted that place was dated in decor and dimly lit. (As expected fm past reviews) I had requested a cool twin room, as I don't react well to heat & daughter & I asthmatic. Got this. We returned, late eve, after going out for a meal & I sat down on my bed. I started to fall sideways & investigation revealed that the bed-base was broken from the bottom half downwards!! A friendly receptionist apologised and returned with a male colleague. He inserted a thin camp-bed mattress folded in half) under the bed base to make it same height as pillow end. Both daughter and I, though, were uncomfortable in our beds, both nights & hardly slept. Nearly ruined daughter's graduation day. No offer of a different room. Five minutes after that, attempted to switch on TV. to find that the batteries in remote were flat. Other problems were mouldy smell fm bathroom basin plughole & noisy air conditioning. Although the room was a lovely size, the place lacked TLC all over. Breakfast was rather uninspiring and impersonal, for £9.95 & bought our own equivalent, elsewhere in a local cafe for half the price, the following morning. Won't be back.
Stayed 2 nights in Jul 2022

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

2/10 Terrible

Hannah

Stayed 1 night in Aug 2022

10/10 Excellent

Jessica

Stayed 1 night in Aug 2022

6/10 Okay

Carolyn

Stayed 1 night in Aug 2022