Hotels in North by Northwest, Lubbock

"I don’t feel like it was worth the money I paid for the room. They’re really wasn’t any amenities. The water in the shower was cold and never got hot. I don’t know if it was because there was too many people in the hotel. I’ve never heard of that happening though. "

"Although this hotel has been around for about 45+ years it is VERY well maintained. They are just starting renovations but overall it was a great stay. Staff is extremely friendly and helpful, rooms were very clean, breakfast was wonderful. The hotel is close to many shops and restaurants. Check in was easy and parking was ample. Would definitely stay here again!"

"Not the best. It was good. Clean but not fancy"

"We couldn’t even keep our a/c on without it blowing constant dirt out into the room. I asked if they could change the filter out, the maintenance guy did go and told us he couldn’t change it out and he couldn’t do anything about it because Lubbock has constant “dirt storms” which I understand but could have atleast changed the filter out "

"Stayed for GS concert.. Room "

"Very clean room and very respectful staff. Hallway carpeting should be replaced, but not a huge issue. Hotel overall should be updated a smidge. Parking is too small for hotel size and difficult to find a spot. Would stay again if i didnt have to rely on parjing my own vehicle. "

"We stayed at MCM Eleganté Hotel & Suites Lubbock during a concert weekend and had one of the most frustrating hotel check-in experiences we’ve ever had. We got in line at 2:45 PM to be ready for the 4:00 PM check-in, only to be sent to the back of the line after 45 minutes because our room type wasn’t available. After waiting again, we reached the desk around 5:10 PM and were told our room still wasn’t ready. With no other options provided, we were forced to change in public restrooms and finish getting ready in our car just to make it to the concert we had driven 12 hours to attend. Our room wasn’t ready until 5:52 PM (the concert had already started). They then had the audacity to go knocking on doors at 9am the next morning asking people when they were going to be out of their rooms. (Check out time is 12) This wasn’t just a delay—it was a breakdown in the check-in process. No organization, no urgency, no care for their guests, and no accommodations offered to guests who were clearly affected. It significantly impacted our experience. After attempting to contact them after this experience and allowing them the opportunity to make things right, their response was that they were one of the only hotels in the area to waive a two night minimum for the event. Which isn’t even true because when I booked this hotel 5 months ago, there were tons of available hotels for a single night stay. "

"Good hotel no complaints"

"just be aware the property is old. Outside doors have to be pulled in order to shut, no plug in our sink drain, no trash can in bathroom. Drain plug in bath was out and when we ran the water, hair from the drain came up into the tub. Shower head was covered with hard water corrosion. No diet drinks in case to purchase. No vending machines."