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Ulasan tentang The Giacomo, Ascend Hotel Collection

3 out of 5
The Giacomo, Ascend Hotel Collection
222 First Street, Niagara Falls, NY

Ulasan

8.8

Cemerlang

Penilaian 10 - Cemerlang. 595 daripada 1001 ulasan" "
Penilaian 8 - Baik. 225 daripada 1001 ulasan" "
Penilaian 6 - Boleh diterima. 106 daripada 1001 ulasan" "
Penilaian 4 - Lemah. 40 daripada 1001 ulasan" "
Penilaian 2 - Teruk. 35 daripada 1001 ulasan" "

8.8/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.6/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

8/10 Baik

Mylinh

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Christine

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms are beautiful. The hotel is beautiful and so conveniet to everthing we wanted to do in Niagara Falls. Breakfast was delicious. Staff was so friendly and willing to help with everything. If we go back there we will stay at the Giacomo
Menginap 3 malam pada Mei 2024
Respons daripada Jessica GM pada 28 Mei 2024
Thank you for your kind feedback. We are so pleased that you enjoyed your stay with us.

6/10 Boleh diterima

William

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024
Respons daripada Jessica GM pada 28 Mei 2024
Thank you for staying with us

10/10 Cemerlang

Kevin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024
Respons daripada Jessica GM pada 28 Mei 2024
Thank you for staying with us

4/10 Lemah

Paul

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The property in no way resembled the marketing that online. The cleanliness of the hotel was poor, especially the bathroom which had towels and other debris under the sink form previous guests. The breakfast was very poor, all served on cardboard plates and plastic cutlery.
Menginap 2 malam pada Mei 2024
Respons daripada Jessica GM pada 26 Mei 2024
Thank you for staying. Sorry you were dissatisfied with your stay.

10/10 Cemerlang

Bernhard

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great central location. Starting with floor 8 there are residences, so this hotel is a combination. Room is great, breakfast is a bit limited.
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 26 Mei 2024
Thank you for staying. We appreciate your feedback

6/10 Boleh diterima

Gladys

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Secure and safe parking
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 24 Mei 2024
Thank you for staying with us

8/10 Baik

Weerin

Menginap 3 malam pada Mac 2024
Respons daripada Jessica GM pada 24 Mei 2024
Thank you for staying with us

6/10 Boleh diterima

Pamela

Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
Less elegant than the pictures
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 22 Mei 2024
Thank you for staying with us

2/10 Teruk

Harman

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 3 malam pada Mei 2024
Respons daripada Jessica GM pada 20 Mei 2024
Thank you for staying with us

4/10 Lemah

Paul

Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
I was attracted to the Giacomo hotel because it is an Art Deco building that was converted to a hotel. Sadly, it fails on many accounts and I will not be going back. It's too bad, because I was looking forward to staying there.
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 20 Mei 2024
Sorry to hear that you were unhappy with your stay.

10/10 Cemerlang

Ryan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved it. A restored Banksy is pretty cool.
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 16 Mei 2024
Thank you for staying with us

10/10 Cemerlang

Bonnie

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Loved the decor. The Giacomo is beautifully decorated and not run of the mill. The staff couldn't be better, from the check-in folks to the breakfast staff who prepared more coffee quickly, even though we appeared at the tail end of the breakfast time. The bar staff went out of their way to make more brownies for us in the evening, and the entertainment value is unmatched. We received quite a history of the area from the staff, with interesting stories to accompany, particularly from Lori, the bartender. My husband and I look forward to our next visit and would definitely stay at The Giacomo.
Menginap 2 malam pada Mei 2024
Respons daripada Jessica GM pada 15 Mei 2024
Thank you for staying with us. We appreciate your feedback and I will be sharing this with my staff as it always makes them feel good to be appreciated by our guest. Thank you again

8/10 Baik

Beverly

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was a nice stay
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 14 Mei 2024
Thank you for staying with us

10/10 Cemerlang

Kimbra

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Well, your staff there made us feel like we had come home from a long journey. Miss T. at the front desk took such good care of us. The bartenders, Tiffany was cute but Lorrie she had us in stitches' and really knew her stuff. I know that I am leaving out a lot of people from the others on the front desk to the young men that prepared our breakfast. Which was always good, they really made sure that everyone was well taken care of. We usually stay at the large chain hotels but were really pleased by the Giacomo. Your staff and fellow guest made our vacation wonderful. Thank you.
Menginap 3 malam pada Mei 2024
Respons daripada Jessica GM pada 12 Mei 2024
Thank you for your wonderful feedback. I will be sharing this with my staff as it always helps brighten their day. when they know that a guest is very happy with their stay. We appreciate you staying with us.

10/10 Cemerlang

Andrew

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
After a long train journey from New York, we needed somewhere quiet and comfortable for our stay in Niagara, NY. We are so pleased we chose this hotel. The location was perfect - just a short stroll to the falls and near some good bars and eateries. The staff were super helpful and the check-in was as easy as it could be. Our room was on the seventh floor (I think) and was spacious and comfortable. Just what we needed after a long journey. Very happy with the hotel and would recommend without hesitation.
Menginap 1 malam pada Apr 2024
Respons daripada Jessica GM pada 12 Mei 2024
Thank you for choosing the Giacomo for your stay in Niagara Falls. We appreciate your wonderful feedback and will be sharing this with the staff.

2/10 Teruk

Dongmei, Brookline

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Bad experience. We travelled with our 14-year-old who is disabled and in wheelchair. We booked a handicapped accessible room with roll-in shower. After checking in we found the hand-held shower head was removed and the shower had only a fixed shower head that was hanging really high. There was no way our son could take a shower. We asked the front desk to help put in a hand-held shower or change the room. We were told there was no service staff and there was no other accessible rooms available. We were given a different room with two queen beds. When we arrived we noticed the bathroom was not cleaned (urine in the toilet). We asked the front desk to clean the bathroom and was told no. We were transferred to another room with the same configuration and were told this was the last option. The room didn’t have space to turn the wheelchair around. We had to park the wheelchair at the entrance and carry our son into the room. The front desk was rude and careless.
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 7 Mei 2024
Sorry that your stay was less then satisfactory. We work very hard to try and make every guest happy to stay with us. I have discussed these issues with my staff to avoid anything like this happening again in the future.

10/10 Cemerlang

Jennifer

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Friendly and responsive staff and building is iconic in the area -- a wonderful observation deck is available to guests that gives a 360 degree view that includes the falls.
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 7 Mei 2024
We appreciate the kind feedback. We hope to see you again in the future

10/10 Cemerlang

jason, Edmonds

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room is wonderful. I really like the interior design and the view is great.
Menginap 1 malam pada Mei 2024
Respons daripada Jessica GM pada 7 Mei 2024
Thank you for choosing us while visiting Niagara Falls. We appreciate your feedback

8/10 Baik

Amy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Unique hotel, cool feel. Quiet! Jets on tub did not work, no safety bars for tub or shower, but otherwise great layout, upstairs room was great for views. Great location! Can walk to everything. Would stay there again.
Menginap 3 malam pada Apr 2024
Respons daripada Jessica General Manager pada 5 Mei 2024
Thank you for staying with us.

10/10 Cemerlang

Mikhail

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great stay.
Menginap 1 malam pada Apr 2024
Respons daripada Jessica GM pada 2 Mei 2024
Thank you for staying with us

8/10 Baik

Bryan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Jessica GM pada 2 Mei 2024
Thank you for staying with us

10/10 Cemerlang

Jason

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Jessica GM pada 1 Mei 2024
Thank you for staying with us

2/10 Teruk

behzad

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Stay away!!!! This was easily one of the worst experiences for me. This hotel is run down! The TOILET seat was old and broken!!! The water pressure was non existent. The staffs are certainly uninformed on how to treat the guests. So happy that it was only one night!
Respons daripada Jessica General Manager pada 28 Apr 2024
Sorry to hear that you were so disappointed with your stay

10/10 Cemerlang

DONNA

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We had a wonderful stay!!
Menginap 1 malam pada Apr 2024
Respons daripada Jessica GM pada 24 Apr 2024
Thank you for your feedback. We appreciate you choosing the Giacomo during your visit to Niagara Falls

10/10 Cemerlang

Jodi, Brampton

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I was pleasantly surprised by a personalized welcome note in my room. Great customer service! The check-in was fast and the reception was very friendly.
Menginap 1 malam pada Apr 2024
Respons daripada Jessica GM pada 22 Apr 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Teruk

Amanda

Menginap 1 malam pada Apr 2024
Respons daripada Jessica GM pada 11 Mei 2024
Thank you for staying with us

10/10 Cemerlang

Eric

Menginap 3 malam pada Apr 2024
Respons daripada Jessica GM pada 9 Mei 2024
Thank you for staying with us

10/10 Cemerlang

Brenden

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great staff
Menginap 1 malam pada Jan 2024
Respons daripada Jessica GM pada 17 Apr 2024
Thank you for staying at the Giacomo while visiting Niagara Falls.

10/10 Cemerlang

David

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was very clean and the lounge on the top floor was nice. However, they did not staff the bar.
Menginap 2 malam pada Apr 2024
Respons daripada Jessica GM pada 15 Apr 2024
Thank you for staying with us. I apologize that we were experiencing staff issues during your stay.

10/10 Cemerlang

Gregory

Menginap 2 malam pada Mac 2024
Respons daripada Jessica GM pada 2 Mei 2024
Thank you for staying with us

8/10 Baik

Charles, Bunnlevel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Overall facilities were clean and good. The bed needed to be replaced sagged on the right side and not comfortable. But everything else was good with our stay.
Menginap 4 malam pada Mac 2024
Respons daripada Jessica GM pada 6 Apr 2024
We appreciate your feedback and thank you for staying with us during your visit to Niagara Falls

8/10 Baik

Shelley

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Dimly lit throughout. Staff was pleasant and helpful. Good breakfast. 19th floor lounge was nice.
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 5 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Cemerlang

Viviana

Menginap 3 malam pada Mac 2024
Respons daripada Jessica GM pada 5 Apr 2024
Thank you for staying with us

6/10 Boleh diterima

Tiandi

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 1 Apr 2024
Thank you for staying with us

8/10 Baik

Erika

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Good service during check in. We did not like the breakfast at all. No staff for the bar.
Menginap 2 malam pada Mac 2024
Respons daripada Jessica GM pada 31 Mac 2024
Thank you for staying with us. We appreciate your feedback. Sorry to hear that we did not meet your expectations.

10/10 Cemerlang

Paul

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice atmosphere and amenities. Breakfast could have been better.
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 28 Mac 2024
Thank you for staying with us

10/10 Cemerlang

Peter

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
One of best stays. I read some negative reviews and totally not true. The ceiling pipes are safety sprinkler system and not noticeable unless you look directly at the ceiling. This is a green hotel which means the a/c or heater operates only when there are people in the room. So it takes about 30 to get the room to your temperature setting. The beds are super comfortable and the free breakfast is excellent. It is 5-10 walk to falls. Walk to rainbow bridge is 10min. Bridge walk takes less than 10 min. Security check time depends on how busy it is. Overall, we love it.
Menginap 2 malam pada Mac 2024
Respons daripada Jessica GM pada 26 Mac 2024
Thank you for the wonderful feedback. We appreciate you choosing the Giacomo for your stay while visiting Niagara Falls

6/10 Boleh diterima

Mario

Menginap 2 malam pada Mac 2024
Respons daripada Jessica GM pada 15 Apr 2024
Thank you for staying with us

8/10 Baik

Chris

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Loved the boutique aspect of the hotel. Loved the architecture and interior. Great view of the city from the very top floor. My only comment would be our bathroom. There was a bit of black mould in some of the grout lines and in the shower floor corners.
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 24 Mac 2024
Thank you for choosing us while staying in Niagara Falls. We appreciate your feedback

8/10 Baik

Calma

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
There were abandoned buildings and not well kept buildings around the hotel. I did not feel very safe.
Menginap 2 malam pada Mac 2024
Respons daripada Jessica GM pada 22 Mac 2024
Thank you for staying with us.

10/10 Cemerlang

Shyajia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The Giacomo Was a very nice place definitely my style. Breakfast was good the host was friendly and the check in was fast and easy.. Besides the room the sky room was my favorite would definitely recommend
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 19 Mac 2024
Thank you for your feedback. We appreciate you choosing to stay with us during your visit to Niagara Falls

10/10 Cemerlang

Lori

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place! Will definitely stay again.
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 19 Mac 2024
Thank you for staying with us. We appreciate your feedback

8/10 Baik

Thomas

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 19 Mac 2024
Thank you for staying with us

6/10 Boleh diterima

PEILIN

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan
Not very clean, particularly the sink
Menginap 1 malam pada Mac 2024
Respons daripada Jessica GM pada 11 Mac 2024
Thank you for staying with us. We apologize that you were not completely satisfied with your stay with us. I have addressed your concern with our housekeeping department and hope you will give us another try in the future

6/10 Boleh diterima

Larry

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 1 malam pada Mac 2024
Respons daripada Jessica AGM pada 5 Mac 2024
Thank you for staying with us

8/10 Baik

grace

Sukakan: Kebersihan
Menginap 1 malam pada Feb 2024
Respons daripada Jessica General Manager pada 5 Mac 2024
Thank you for staying with us

8/10 Baik

James

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 1 malam pada Mac 2024
Respons daripada Jessica General Manager pada 5 Mac 2024
Thank you for staying with us

8/10 Baik

Sarasha

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I love this property but I’m bummed that parts of the spa tub didn’t work.
Menginap 1 malam pada Feb 2024
Respons daripada Jessica AGM pada 27 Feb 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Cemerlang

Vennessa

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel
Menginap 2 malam pada Feb 2024
Respons daripada Jessica AGM pada 26 Feb 2024
Thank you for choosing to stay with us