Thank you for sharing about your stay. We understand your room not being ready at the time of arrival wasn't ideal; we hope you had the opportunity to enjoy the drink vouchers offered for the inconvenience. About the registration; we do not currently have online registration. Registering at the desk is important as it's a way we can verify the guest's information. For most guest's there's just the one policy form used to register. Additional paperwork only occurs when a pet is stay. A separate pet policy form is required.

Thank you for sharing about your stay. It was my pleasure to assist you. As mentioned, I wanted to ensure you started your vacation on a hi note, not frustrated due to the area stores being closed.

Thank you for sharing your thoughts and concerns. We appreciate hearing from our guests.

Thank you for honoring our hotel and staff with a perfect 5 out of 5 rating. We appreciate you taking the time to share your experience with others.

Thank you for choosing Niagara Riverside! We're grateful to see you enjoyed your stay. Look forward to having you back.

Sorry to see it wasn't completely satisfying. We appreciate the acknowledgement of our staff! The beds are in the process of being replaced. Another review commented about the dumpster on site.

Sorry to see everything didn't go as planned. Please reach out to me directly to share details of your stay.

Thank you for sharing. Our Riverview is a great location for both our guests and the staff that works with us. It's so relaxing to look out to the waters / sit back and relax. (Of course staff only does this on their break)

Thank you for commenting on your stay! Glad you enjoyed the wonderful river views and great location just off the expressway and a short drive to the falls!

Thank you for sharing about your stay. Glad you enjoyed our location along the Niagara River just short drive upstream from the mighty falls!

Glad to see you enjoyed your stay. If you would like to share additional information about your stay please let us know.

We appreciate you sharing for others to hear. Hope to see you back.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thank you for your review! We appreciate your business and hope to see you again.

Thank you for acknowledging our staff with a 5 out of 5 rating! Glad you enjoyed your stay.

Thank you for sharing about your. The patio for the restaurant did just reopen for the season. It's a great place to relax and enjoy a meal. Be sure to return to the restaurant after the 1week of May as the restaurant's summer menu will be released then!

Thank you for sharing about your stay. Glad to see everything went great! Hope to see you back in the future.

Thank you for honoring the work of our staff with a 5 out 5 rating. We appreciate this acknowledgment of dedication by our staff to ensure a great stay for everyone!

Thank you for the feedback. It is really great to find out that you had a very pleasant time during your stay here. Customer satisfaction is what we aim for and it is satisfying to know you were pleased with us. We look forward to seeing you again soon.

I am sorry to hear about the issues in your room. My applogies for the inconveniences you occured. We have completed a courtesy credit to your account. Please allow 2-3 business days for the credit to reflect on your account.

We appreciate you choosing our hotel for your stay. We're honored to see the 5 out of 5 ratings.

Thank you for choosing Niagara Riverside for your Eclipse experience! Glad you enjoyed your stay and staff's hospitality.

Thank you for reaching out about your stay.We apologize for any inconvenience that occurred during your stay. Unfortunately when booking through a site other than the hotel's; occasionally the communication received to us may come through incorrectly. The desk clerk listened to your concern and shared the information with management reviewed and corrected any errors that occurred on receipt. No additional charges where made to your card. We're sorry if any communication received while trying to review your reservations was taken as not friendly.

Thank you, we appreciate your business .

Sorry for any confusion that occurred while checking out. Our systems are programed to not print receipts for any room a d tex paid directly to the 3rd party website. This is why only the parking fee showed.

My apologies about the pool. Being one of largest hotel pools in the area, it generates heavy traffic. While maintenance completez daily cleaning and chemical tests, high volume can become noticeable.

Thank you for sharing several great points about our location and staff. Great to see we earned the 5 out of 5 rating!

Glad to see everything went well during your stay. If there's anything you can share about how we can increase to a perfect 5 next time, we love to hear your thoughts.

Thank you for sharing about your great stay. It great to we earn a perfect score. Hope to see you back soon.

Thank you for sharing about your. I'm sorry to hear you felt that your concerns were not addressed. I will look into this further to ensure more detail communication occurs before departing.

Glad to see you enjoyed your stay! We appreciate you sharing your experience for future guests. Especially about the beautiful water views available every day! They's so relaxing and wonderful to take in.

Thank you for taking the time to share about your stay. It's great for future guests to hear about the wonderful water view options from our past guests. Especially at sun set it's breath taking! If you recall the employees whom offered your great service, please consider sharing how they helped make your stay wonderful.

Thank you for choosing Niagara Riverside! It's great to see you enjoyed your stay. Please consider sharing additional details about the employees whom helped make your stay great!

Thank you! We appreciated the 5 out of 5 acknowledgment. We hope to see you back again soon!

Thank you for rating your stay. I'm sorry to see it was completely satisfying. If you would like to share more details please reach out to us directly; we use our customer responses as training tools of how we can always improve!

Thank you for choosing Niagara Riverside! Glad to have you during your stay. It's great to see the wonderful review. If looking to share additional information please contact us directly

Sorry for any confusion about housekeeping policies. Policy signs are posted at the front desk where guest check in noting daily housekeeping is on request the night before. I am sharing /reviewing with members of our team the importance of also verbally communicating and to see what may have occurred to prevent new towels from being given or sent to your room as this is always available especially when not receiving daily in room housekeeping during your stay. We are sorry this occurred and invite you to contact myself directly to give us another try.

Thank you for sharing about your stay. I would like to share additional details about our guest rooms that maybe of assistance when booking future stays. The hotel offers both standard and suite rooms. While our standard rooms have a guest bathroom with the sink in the bedroom area to help allow multiple guests to be reading at same time, our suite jacuzzi rooms offer a larger walk in bathroom. This room includes a standard up shower separate from the jacuzzi tub and large sink area. If the larger bathroom is more relaxing to your stay, I would suggest trying our suite room on your next stay.

Thank you for sharing. Sorry to hear your stay wasn't as expected. Please consider reaching out directly to discuss your concerns.

Thank you for sharing about your stay. Glad to see you you enjoyed your stay.

Thank you for sharing about your stay. Hotel has a full-service on-site restaurant that makes the food daily. Complimentary breakfast was only offered during COVID to limit close working environment. As the epidemic has been lifted, full-service offerings have returned.

Thank you for commenting on your stay. Great to see you enjoyed your stay. Look forward to seeing you again.

Gracias por elegir Niagara Riverside. Es bueno saber que disfrutó su estadía. Espero verte de nuevo si regresas a la zona en algún momento.

sorry to see you didn't enjoy your stay. Please consider reaching out to share more about your stay.

Thank you for sharing about your stay. Glad to hear that that it was a good experience. We appreciate your response and will keep your suggestions in consideration as staff reviews ways we can improve.

Thank you for sharing about your stay. Sounds like you where on our river view side. It is a wonderful/ relaxing view especially at sunset.