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Ulasan tentang DoubleTree by Hilton Hotel Niagara Falls New York

4 out of 5
DoubleTree by Hilton Hotel Niagara Falls New York
401 Buffalo Ave, Niagara Falls, NY

Ulasan

8.4

Sangat Baik

Penilaian 10 - Cemerlang. 544 daripada 1000 ulasan" "
Penilaian 8 - Baik. 243 daripada 1000 ulasan" "
Penilaian 6 - Boleh diterima. 98 daripada 1000 ulasan" "
Penilaian 4 - Lemah. 58 daripada 1000 ulasan" "
Penilaian 2 - Teruk. 57 daripada 1000 ulasan" "

8.6/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

8.4/10

Kemudahan

8.6/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

4/10 Lemah

Abhinav

Mengembara bersama keluarga
Tidak sukakan: Kemudahan
It was not good
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

rahul

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good people at front desk
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Murat

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A nice hotel nearby the Falls
Menginap 1 malam pada Mei 2024

4/10 Lemah

Sanjay

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

6/10 Boleh diterima

Strajin

Mengembara bersama keluarga dan kanak-kanak
Beautiful location, room was clean and tidy, but food in restaurant was bad, tasteless.
Menginap 2 malam pada Mei 2024

8/10 Baik

SUMAN, BRONX

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan
Front desk customer service is horrible. When I checked in and asked questions the front desk customer service black guy felt so irritated. Horrible!
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Ranjith

Menginap 1 malam pada Mei 2024

8/10 Baik

Brandy

Sukakan: Kemudahan
Was clean and affordable “location was great
Menginap 1 malam pada Mei 2024

2/10 Teruk

John

Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Boon Pock

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Hotel is located in a quiet place which is very suitable for my stay.
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Alajosne

Menginap 2 malam pada Feb 2024

8/10 Baik

Vanessa

Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Rob, Riverdale

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The lady at the check in late evening was extremely pleasant. Your bartender was also a lot of fun. The two made for an enjoyable evening
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

GERARDO

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024

8/10 Baik

Edward

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024

6/10 Boleh diterima

Samuel

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Parking not included as advertised. Balcony room had debris front crumbling roof and siding. Toilet not centered in bathroom causing inconvenience and bodily harm.
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Louis

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very convenient A very pleasant staff
Menginap 1 malam pada Apr 2024

8/10 Baik

Johnathan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
.
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Carlton, Shaker Hts

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
When we first pulled up to the hotel we were very pleased with its proximity to and view of the river, and the fact that it was set apart from the noise and bustle of the business and tourist areas. The check-in process was quick and pleasant and the staff very friendly and courteous. The warm chocolate chip cookies we were offered at the front desk was the most pleasant of surprises and was symbolic of our whole stay there, which was easily the best hotel experience we've ever had. The view from our room was fantastic, and being able to leave our room and within a minute be walking in the park along the river was the best thing ever! It was the perfect way to celebrate my wife's birthday. We have decided that whenever we come to Niagara Falls, we won't stay anywhere else. Thanks Doubletree Hilton!
Menginap 2 malam pada Apr 2024

8/10 Baik

Nick

Menginap 1 malam pada Apr 2024

8/10 Baik

Wendy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024

2/10 Teruk

MD

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I booked a Junior Suite with 2 Queen Beds for $350, but my experience was dreadful. The room lacked regular windows, only having a slim ventilation-type window, which made it an unpleasant space. Moreover, the toilet tissue paper holder was broken, and to add to the woes, I got stuck in the lift with other guests. Additionally, the coffee machine seemed old and emitted a foul odor. Despite requesting a replacement, the room service attendant insisted it was just the smell of coffee. When I escalated the issue to the supervisor, they argued that the machine was functioning properly. Furthermore, the hotel charged for parking, even for guests. To top it off, the food was overpriced. Despite being a repeat guest since 2020, the quality of service has significantly declined. Up until now, I've been a staunch advocate of this hotel, recommending it to numerous friends, family members, and clients. However, after this horrendous experience, I can no longer endorse it. Not only will I refrain from recommending it to others, but I also won't be returning myself.
Menginap 1 malam pada Apr 2024

8/10 Baik

Carolyn

Sukakan: Kebersihan
Menginap 4 malam pada Apr 2024

10/10 Cemerlang

Chih Yung Jimmy, Singapore

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Timothy

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great location that allows for peaceful walks along Niagara River to the Falls. Easy parking. While wait staff at restaurant seemed overwhelmed due to influx of guests for the eclipse, they were all friendly, worked hard and were attentive. The restaurant has really good food, I’d put it up against most of the stand alone restaurant options in the area.
Menginap 1 malam pada Apr 2024

6/10 Boleh diterima

Cindy

Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Rebecca

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The warm cookies at check in were amazing!
Menginap 1 malam pada Apr 2024
Respons daripada DT pada 8 Apr 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

10/10 Cemerlang

Anthony

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Apr 2024
Respons daripada DT pada 8 Apr 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

8/10 Baik

Adolphus

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Had a good stay but bedding was soiled
Menginap 3 malam pada Mac 2024
Respons daripada DT pada 8 Apr 2024
Thank you for your feedback.

8/10 Baik

Louis

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Only complaint no microwave inside the room.
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 8 Apr 2024
Thank you for your feedback.

6/10 Boleh diterima

Vaishali Dolly

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Clean property great river views. Would have liked check in to be earlier than 4pm and breakfast should be included in room charge.
Menginap 2 malam pada Mac 2024
Respons daripada DT pada 8 Apr 2024
Thank you for your feedback.

10/10 Cemerlang

Susana

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lo que más me gustó es que estay muy cerca de la Cataratas del Niagara. También su piscina climatizada bajo techo.
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

8/10 Baik

Leonardo

Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Lynette

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Its near the Falls area
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Cemerlang

Cody

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Everything was nice
Menginap 2 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Cemerlang

Monica, Leavenworth

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Cemerlang

Mark

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Bar staff was great and check in was pleasant
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

8/10 Baik

Po Man

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel was located close to the river, Falls and shopping centers. Parking lot was large and short walk to hotel. Room was clean and the food at the hotel restaurant was really good (nice option on the nights you don't want to venture out to find a restaurant). The only con was that that the heating system would make a lot of noise as it cycled on and off during the night so we eventually turned it off.
Menginap 2 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback.

6/10 Boleh diterima

Cristina

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
The dining restaurant was great. The food quality was great. However they never cleaned our room even though we spent two nights at the hotel. And had to keep calling for toilet, towels and other items we would have received if the room had been cleaned.
Menginap 2 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback.

10/10 Cemerlang

Odalia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

8/10 Baik

KISHA

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The Room size is very comfortable for a party of 4 with kids. They ecen offered a hot beverage in the mornings. Thank you for making our stay warm and cozy.
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Cemerlang

Jonas

Menginap 3 malam pada Mac 2024
Respons daripada DT pada 8 Apr 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

10/10 Cemerlang

Nicole

Staff at the reception was very friendly. She even gave us warm cookies!! So good!! The room was lovely and clean. We will come back.
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 29 Mac 2024
Thank you for your feedback, we are glad you enjoyed your stay with us!

10/10 Cemerlang

Sarbjeet

Menginap 1 malam pada Mac 2024
Respons daripada DT pada 8 Apr 2024
We are happy you enjoyed your stay with us! Thank you for your feedback.

10/10 Cemerlang

Fatima

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Es muy limpio y el personal muy amable
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 14 Mac 2024
We are so glad you enjoyed your stay here and hope to see you again. Thank you for your feedback.

10/10 Cemerlang

Jessica

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Had a wonderful stay
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 14 Mac 2024
We are so glad you enjoyed your stay here and hope to see you again. Thank you for your feedback.

8/10 Baik

Joseph

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Cleanliness
Menginap 1 malam pada Mac 2024
Respons daripada DT pada 6 Mac 2024
Thank you for your feedback.

10/10 Cemerlang

Jiaying

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very friendly receptionist! Provided very detailed and useful advice for tourist. Even gave two chocolate cookies when check out! Love it!
Menginap 1 malam pada Feb 2024
Respons daripada DT pada 2 Mac 2024
We are happy you enjoyed your stay! Thank you for your feedback.

10/10 Cemerlang

G K

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent service, very clean.
Respons daripada DT pada 2 Mac 2024
We are happy you enjoyed your stay! Thank you for your feedback.

10/10 Cemerlang

Paul

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excellent experience with our hockey team from Vaughan, Ontario. We will be back again.
Menginap 2 malam pada Feb 2024
Respons daripada DT pada 2 Mac 2024
We are happy you enjoyed your stay! Thank you for your feedback.