Hotel Dekat New River Studios

"Hotel was maybe 5/10 enough but the staff are incompetent to the point of fraudulence. I extended my stay online and then staff told me they put the wrong price online so I had to pay the extra £350. I was tired because they had just woken me up to tell me this and I didn’t want to argue so I just did it. I should have just left then and there. The guy at the counter kept asking me to pay for the extended stay, and then when I tried to pay for it, he told me he had to text the manager and kept...

"I rarely leave negative reviews, but my experience at this hotel was disappointing. One of the reasons I booked this property instead of an Airbnb was the expectation of basic hotel amenities and comfort. Unfortunately, the hotel advertised having a bar and restaurant, but neither was actually available during my stay. This felt misleading from the start. The biggest issue, however, was the air conditioning. On the day I checked in, I was told the AC was not working throughout the hotel and...

"The hotel is modest, but beautifully updated and very clean. Our room had a kitchen, laundry facilities, and a very nice bathroom. The bedroom was small, but I’ve seen much smaller in Central London for double the price. Staff were very kind and allowed us to store our luggage for a few hours after checkout so we could do a bit more sightseeing before our flight."

"Lovely place, friendly staff. Bed was very low for a wheelchair user and sink very high however it was nice"

"very basic room it is what it is"

"Amazing a d lovely stay always feel comfortable when there"

"This isn't our first time here: We've consistently had problems getting our luggage to the front of the hotel – and the staff just shrugs. At these prices and with such poor service, you'd expect at least a bit more friendliness. And you have to pay an extra 25 pounds per day for room cleaning. Awful! Otherwise: good location, good room amenities, spacious rooms. But: Give your staff some training in friendliness!"

"Clean tidy and friendly "

"well located, close to subway, restaurants, BDC, etc"

"Absolutely disgusting no ac working cracked floor boards dirt marks all over bed sheets and curtains table has mould on i have taken pictures and videos sent to expedia and the hotel directly no response at all stay away i stayed in may 30th 2026 it was 28 degrees that night they had no ac working and gave me the worst experience ever"

"Lovely stay"

"Beautiful rooms, great gym, amazing restaurant"

"Great stay, small rooms but comfy"

"Stayed for two nights. Location of the property is major plus point. It is near major railway stations. All basic facilities are there."

"Luxurious and clean"

"For a whole apartment with kitchen and four rooms, this was good value in the under ninety quid range. It was clean. The only thing that lets it down is that the third party agencies you might see it on, including this one, don’t have the right number for the host. I was left outside for an hour trying to get Expedia to help me, and they couldn’t. That’s because they don’t have the right number. The right number ends in xx62. The other one ending 510 will not pick up!. I had to rely on a person...

"Decent"

"Very clean hotel with great staff! The bathroom/wet room was sloped badly so when you shower it floods the bedroom"