2/10 Teruk
Brenda
28 Apr 2026
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We booked homewood suites for the small kitchen area and the pool. My grandson was heading into a difficult surgery so we arrived early to let him have some fun before he would endure a long recovery. Check in was a nightmare and I can’t even begin to understand why and what the front desk were doing. We booked through Expedia. It took us a hour to check in. The pool heater did not work and we couldn’t enjoy the pool. My grandson endured the cold water out of desperation to have some kind of fun. But myself and daughter couldn’t handle the coldness so he was left to play in the water alone. The dishes in the room in cabinets had dried old food on them. It appeared to be due to an old dirty refuse ridden dishwasher that just didn’t clean well. The toaster didn’t work. The handle was broke for push down with plastic piece off and wouldn’t toast unless you held down metal pin. The breakfast offered as a nice buffet was limited to minimal food and a note posted in elevator to excuse this and basically deal with whatever they had going on that couldn’t provide what was advertised. While I was in hospital with stress of my grandsons surgery I was told my husband got a call that they were going to remove all my belongings if I didn’t provide a source of payment. I had already been charged 1,200 dollars and have no idea why they acted this way. My husband paid for the last 2 nights over the phone and I was told I need get a new room key. Too much to put in review.Awful experience!
Brenda
Menginap 7 malam pada Apr 2026