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"Excellent staff"

"The service was excellent. Reception lady (Faridah) was very welcoming. Nice environment. Nice place for a short stay."

"Incredible staff. Wonderful service. Great food. Clean and comfortable."

"The staff was the best part. Everyone was very nice and welcoming. "

"Wonderful staff, amazing breakfast, centrally located, spacious affordable room, fast laundry service. "

"Great food options, fantastic room amenities and helpful staff."

"This is the best hotel I've experienced. The staff are particularly accommodating and learn guests' names, the grounds are within a peaceful green park, multiple restaurants with ambient settings, breakfast is superb, the rooms are extremely clean with excellent hot water, and the room patios have a nice view. Highly recommended."

"We had an amazing stay at Serena! The property, amenities, staff and services were all top tier. Whenever we return to Kampala, we will be staying at Serena"

"Amazing "