Hotels near Moonbeam Bushland Reserve

"Lots of bugs. Small ants crawling throughout the unit. Small cockroaches in the bathrooms. Big cockroaches in the living area. Moths and silverfish. Bugs in my bed, so much so that I had to shake out the sheets… it’s Australia, but even for Australia this was a lot of bugs. We kept all patio doors closed, and still they came. Also, hallway was full of garbage in front of the unit when we checked in. If this was a motel, that would be fine, but this was very expensive for minimal cleanliness."

"Lovely staff"

"The room was clean and adequate "

"Clean, private, peaceful and lovely staff"

"Overall, we had a good stay, but there is definitely room for improvement. Firstly, the description on Expedia states that the resort is a “5-minute walk” away. This wording is misleading, as it implies a short and easy walk. In reality, the walk is quite long, uphill, and not practical for many guests. It heavily relies on the buggy service, which unfortunately has a 10pm curfew that is quite inconvenient. Room service also needs improvement. Used dishes were not cleared, and coffee capsules were not replaced during servicing. We experienced long waiting times at reception as well. Given the size of the resort, it would be very helpful to have a valet service and someone to guide guests to their rooms upon arrival. Additionally, it would improve the guest experience if the buggy service offered to take guests directly to their rooms rather than only dropping them at reception. With some operational adjustments, this resort could significantly enhance the overall guest experience."

"Very comfortable accommodation"

"Fantastic Location, Beautiful Rooms."

"The unit was looking tired. Sliding door fell off its track, blinds were hard to close, old tracking, yellowing ceiling fans and some concrete cancer in the bathroom. Very little kitchen utensils, no platters or large bowls to be found. Also my wife stood on a large shard of glass that caused quite a bit of bleeding. We couldn’t go on it planned walk. Management were concerned but not much more than that. Offered 5% off our next stay but we would have got that anyway as return customers. "

"The room was left extremely clean daily. Katies customer service on the phone when booking and on arrival was exceptional. She was warm, friendly, put us in a quiet room and gave us plenty of advice. Undercover parking was great too as were the toiletries. "