6/10 Boleh diterima
Odysseus
Mengembara bersama keluarga
29 Ogo 2025
Sukakan: Kebersihan
Tidak sukakan: Kemudahan
The listing stated king size bed and a queen pull out sofa bed. It was indicated that the second room was for our 4 adult children. What we got was a queen bed with a full size pull out. It did not accommodate four people. When we asked about it they were dismissive “that’s what you got” no we have a queen and a full. “That’s all we have”. Our second room was also supposed to have a king and it was a queen. Not a big deal but not what we paid for.
The check in process was also awful. We arrived early. I was told our rooms were in the process of being cleaned and would be ready in an hour. We went to get a bite to eat, came back in 2 hours. We were told by the same gentleman that the rooms were not ready and were met with an attitude that they don’t accommodate early check ins. We completely understand that policy and were prepared to not check in until 4 except we were told our rooms would be ready 2:00.
Our luggage was left in the lobby unattended and not secured.
No robe, slippers, very poor amenities and service.
If you are used to 5 star hotels this is not the one for you.
Calling this hotel 5 stars is a far stretch.
Odysseus
Menginap 2 malam pada Ogo 2025
