2/10 Teruk
William
3 Sep 2025
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We were extremely unhappy with the management at this Hotel. We booked thru Expedia at least 2 months in advance. We were traveling from Phoenix and Alliegant Airlines cancelled out flight. When we contacted the hotel to ask for a refund for our $400, 1 night stay, they refused to refund our money. Even though it was 2 months out and during our stay was the State Fair. We ended up getting another flight to come so that we didn't have to lose the money. When we arrived we noticed there were many work trucks in the parking lot and was told that the hotel was full. They could have easily resold our room with 2 months in advance or 2 days in advance. We felt it was very unfair. They blamed it on using Expedia to book it. Although Expedia also called 3 times trying to get a refund for us. We travel to Minot at least 2 times a year for business. We will never stay there again or recommend anyone to make a reservation with them. Expedia was wonderful and tried to help us. The hotel wouldn't budge. Pretty crappy in our opinion.
William
Menginap 1 malam pada Jul 2025