Midhopestones hotels from RM267

"We booked through hotels.com for a 1 night stay. No mention is building work at all but luckily we called the hotel before and there was a recording letting us know it was going on until 5pm. We turned up at 7pm and the work was still going on, loud drilling, dust, just not acceptable. Then the next morning we woke up to no power, no hot water for showers, no hot food. We paid extra for breakfast and couldn’t have this as even the cold options were limited - understandable as no fridge etc. we had to go down the road and pay extra for breakfast. Tried to clam a refund for this through hotels.com but after multiple attempts to call them they can’t get through to the hotel to confirm this. So we incurred extra costs. Very disappointed as this was the start of our holiday before continuing further north."

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"Nice friendly staff nice gleam room basic breakfast parking swimming facilities were nice. "

"Room was fine. Disabled toilet was very unclean and brought to attention of staff. Also we felt it was a bit mean that we couldn't check in 50 mins before 3 but we were able to leave luggage "

"Good for value. The room had a faulty toilet flush however, everything else met my expectations if not exceeding them. The receptionist were very helpful one in particular wearing a black hat working a night shift Saturday night - sunday morning."

"Clean and functional. Dated and temperature issues brought it down a little"

"Bathroom smelled badly of sewage. Next room they moved me to had a broken safe. Safe couldn't be fixed as there were only 2 staff on duty covering breakfast, reception, and everything else. This place is seriously lacking funding to run effectively. "

"The overall condition of the hotel was good, and the facilities met expectations. However, our stay was overshadowed by an extremely unpleasant experience with a staff member who was also the duty manager. We were staying at the hotel to attend a wedding in the area. I was in a nearby room and part of the same group as the groom, and witnessed the incident on the morning of checkout—also the morning of the wedding. The groom’s room had paid for a late checkout until 12pm. Despite this, a staff member arrived around 30 minutes early and insisted they were late leaving. She did not check the system and repeatedly told them to leave immediately. Her language and tone were aggressive and confrontational—I have never seen a staff member speak to guests like this. She addressed it loudly at the room door, which was embarrassing and caused unnecessary stress. The situation escalated to the point where a family member had to be interrupted while in the shower to confirm payment. It created tension within the group and ultimately ruined what should have been a joyful wedding morning. As some of the group were dressed in traditional attire, the interaction felt particularly uncomfortable and gave the impression of possible bias. While the hotel itself was fine, this incident significantly impacted the overall experience."

"Lovely room, clean, tidy and well decorated the only problem was the towel rail was not connected therefore unable to dry towels. Would have liked an information booket/leaflet in room to show menu and snacks available."