2/10 Teruk
Angela
Mengembara bersama keluarga
14 Jan 2026
Sukakan: Keadaan hartanah & kemudahan
Tidak sukakan: Kebersihan, kemudahan
We've stayed at this Comfort Suites for the last 3 years now while we were in Florida for our yearly cruises. It has always been nice. This year we got there after the check in time of 3 pm and our room wasn't ready. I'm ok with waiting a little bit, but 5 pm is a little bit too long. Then when they called to tell us our room was ready we were given keys to a room that was already occupied. The poor man was in bed trying to sleep. How embarrassing!! he lifted his head to look at me and looked as confused and mad as we were. When I went back down to tell them they seemed shocked and no one wanted to rectify the problem or even call housekeeping to see if anything else was cleaned and available. I pick this hotel because of 3 main factors. 1- it has a nice breakfast, 2- it has a sleeper sofa and 2 queen beds and my kids don't feel comfortable sleeping together anymore. The sleeper sofa was so thin you could feel the springs this year. And 3- we like that they offer free cruise shuttle and that was completely full so we had to uber which coated us more in the end when it should have been included in our stay if it's advertised that way. At that point I expected to be offered a refund or at least a discount, but they just acted like everything was normal that the stuff happened all the time, so didn't offer anything. We're very disappointed with them this year, and probably won't be back.
Angela
Menginap 1 malam pada Jan 2026
