Verified review
6/10 Okay
Anthony A.
9 Aug 2026
Liked: Check-in, listing accuracy
Disliked: Cleanliness, communication
The check-in process was good. However, when we arrived, the room had not been properly cleaned. The shower was dirty, the sheets had not been changed, and the trash had not been removed. We contacted the host, and the following day, the housekeeper came and cleaned the room.
The next issue occurred on Sunday, the day after we checked in. The PIN for our door stopped working. I messaged the host through Expedia, which was our usual method of communication, but received no response. We went out and hoped that by the time we returned, the issue would have been resolved.
Unfortunately, when we came back, the PIN still wasn't working, and we were locked outside for quite some time. We repeatedly messaged the host but received no response. We then contacted Expedia, and they also attempted to reach the host but were unsuccessful. After waiting for a while with no solution, we started considering booking somewhere else because we obviously couldn't stay outside for the night.
While we were looking for another place to stay, a gentleman arrived who was also attempting to check in. We explained that our PIN wasn't working and that we had been unable to reach the host. He gave us another contact number for the host, and thankfully, we were eventually able to regain access.
Aside from these issues, the location of the property was good, and we felt safe in the area.
Stayed 7 nights in Aug 2026