Villas in Cumberland Council

"The friendly and professional customer service of all the staff. "

"Check-in and concierge services were very friendly and helpful. We really liked the hotel and the suite. The only issue we encountered was the very inconsistent information regarding a late check-out. The day before our departure, we were told to ask again in the evening because the daily rate was not yet known. In the evening, we were then told that the hotel was fully booked and that we could only check out at 12 pm instead of 11 am. On the day of departure, we were once again informed that a late check-out was not possible. It was only when we spoke to a more experienced staff member that we learned a late check-out was in fact available for an extra charge. We happily paid this fee and were able to check out at 3 pm. This was very important for us as we were travelling with two small children and our flight to Europe was not scheduled until 10 pm. ⸻ "

"Lovely stay, staff are very friendly. The room was very nice. Great shower. Nice welcome of fruit and sparkling water. Quiet location very close to circular quay. Very comfy bed. "

"The check in staff were friendly very helpful The room was clean tidy and comfortable The staff at breakfast were friendly and polite "

"Staff was very helpful, "

"Friendly staff, spacious room, great amenities. Will definitely be back!"

"Very clean, welcoming room with great view of the airport apron. We appreciated the seperate wc. Very comfortable bed and pillow."

"Everything was excellent."

"The rooms are clean. The staff was helpful. Lots to do in the location."