2/10
AVOID ROOM NUMBER ONE
I was extremely disappointed with my room at the Roisa Hostal Boutique. On arrival I was given Room number 1 on the ground floor near to reception. I noted the room was for disabled persons (I am not). I later returned to the hotel from my evening meal, looking for a restful night before an early start the following morning. Unfortunately, I was plagued throughout the evening my noise disturbance from guests in the nearby reception area, seating area, guests passing my room walking on the ceramic floors, and entering and slamming the door access to the lift immediately next to my room. At past 11pm I got out of bed and went to reception to complain, the receptionist agreed that it was a problem. I told him there was no way the room was worth £120 to me if I could not get any sleep, and that I would expect a discount reduction in the morning. The noise continued into the night and started again at 5am. When I booked out of the hotel at 7am I reminded the receptionist of my complaint and he said there was nothing he could do at once, he said I should contact the company customer services. In my opinion room number 1 is in a terrible location and does not provide guests with a good impression of the hotel.
I contacted the hotel management to request a refund in lieu of my complaint, but a week later have received no reply.
Mark
Menginap 1 malam pada Mei 2025