"I had an unpleasant experience at breakfast. Other guests were asked if they wanted coffee or tea, but no one asked me anything. Even when I asked for coffee myself, it never came. Guests who arrived after me got their coffee right away. I had to ask several times before mine finally came. There were no small plates left, the breakfast room was quite small, and my omelette order never arrived in the end."
"Great location, and I would have given a 10/10 rating, but on the last day one of the front desk gave us wrong information to get to the airport, (there is in fact another route to the airport on Saturdays beside the RhoneExpress). Otherwise the bed was comfy, the room was quiet and we enjoyed our brief stay."
"The staff is what makes this hotel a great place to stay. Professional and friendly are the best descriptors for them.
The hotel also has a very good location. Don’t let the facade of the building put you off as this is a very nice place to stay while in Lyon."