In-room safe, desk, laptop workspace, blackout curtains

Reviews of Thistle Express London Luton

3 out of 5
Thistle Express London Luton
The Mall, Bedfordshire, Luton, England

Reviews

7.8

Good

Rating 10 - Excellent. 356 out of 1005 reviews" "
Rating 8 - Good. 342 out of 1005 reviews" "
Rating 6 - Okay. 149 out of 1005 reviews" "
Rating 4 - Poor. 79 out of 1005 reviews" "
Rating 2 - Terrible. 79 out of 1005 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Salar

Friendly staff
Stayed 1 night in May 2024
Response from Reception Manager on 15 May 2024
Dear Salar, Thank you for having taken the time to share this lovely review following your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah

10/10 Excellent

Bernadette

Liked: Amenities
Very nice hotel. Clean, convenient to all amenities. Staff friendly, comfortable bed.food was great. Will stay there again. Only make ure you have booked your taxi before you leave the airport. Taxis prices outrages. Get the bus back to the airport or get the A bus outside the ibis hotel outside the airport to the main town bus station and walk through the shopping Mall Thistle express is a little way along on your right.
Stayed 1 night in May 2024
Response from Reception Team on 14 May 2024
Dear Bernadette,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

8/10 Good

Harriet Edinam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in May 2024
Response from Reception Team on 8 May 2024
Dear Harriet,Thank you for taking the time to share your feedback. We are so pleased to hear that you had an enjoyable stay at our hotel. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Some mud on the carpet in the room but otherwise clean
Stayed 1 night in May 2024
Response from Reception Team on 4 May 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap stop off before the airport. Bit noisy at night. Cattle market for breakfast but ok
Stayed 1 night in Apr 2024
Response from Reception Team on 1 May 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

Katherine

Stayed 1 night in Apr 2024
Response from Giovanni reception Manager on 27 Apr 2024
Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton.

2/10 Terrible

Rutendo

Stayed 1 night in Apr 2024
Response from Reception Manager on 15 May 2024
Dear rutendo, Thank you so much for your review. I am sorry to hear you had a disappointing stay.We would love to welcome you back and fully meet your expectations on this occasion.Kind Regards, leah

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy room. Everything I needed. Bright. Comfortable bed. Nice breakfast. Good coffee. The staff were lovely and very helpful.
Stayed 2 nights in Apr 2024
Response from Reception Team on 24 Apr 2024
Dear Angela , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Sam

Stayed 1 night in Apr 2024
Response from Reception Team on 14 May 2024
Dear Sam,Thank you for taking the time to share your feedback. We appreciate all our guests' feedback, and we hope to see you again in the future. Thank you for choosing the Thistle Express Luton. Kind regards,

6/10 Okay

Josh

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Reception Team on 25 Apr 2024
Dear Josh,Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was simple but comfortable and clean. The free breakfast was better than I expected and the staff were always helpful.
Stayed 6 nights in Apr 2024
Response from Sabia on 24 Apr 2024
Dear David, We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and clean environment, along with a satisfying breakfast, is our priority. Our team works hard to ensure every guest has a pleasant experience, and your kind words mean a lot to us. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Warm Regards, Sabia Senior Reception Manager

10/10 Excellent

Sabtain

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
i had to wait for parking because people who use the shopping center use this car par too.
Stayed 3 nights in Apr 2024
Response from Reception Team on 21 Apr 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

RAHMANPUR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean ,near to luton airport, easy tansportion to airport, near shoping center
Stayed 1 night in Apr 2024
Response from Reception Manager on 21 Apr 2024
Dear Rahanpur, Thank you for your review and for choosing our hotel. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We hope to see you again soon.Kind Regards, Leah

6/10 Okay

Aileen

Travelled with group
Liked: Cleanliness, staff & service
Hotel and staff were great but found the area around a bit intimidating
Stayed 1 night in Apr 2024
Response from Giovanni reception Manager on 16 Apr 2024
Dear Aileen,Thank you for your review, I am apologies you have found the area not safe. Kind Regard

10/10 Excellent

georgios

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient. Value for money
Stayed 2 nights in Apr 2024
Response from Reception Manager on 15 Apr 2024
Dear Georgios, Thank you so much for your review. I am delighted to hear you had a good stay with us. We look forward to welcoming you back and providing you with another fantastic experience.Kind Regards, Leah

8/10 Good

David, BALDOCK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Apr 2024
Response from Giovanni Reception Manager on 12 Apr 2024
Dear David, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Marian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to railway station and airport.
Stayed 2 nights in Apr 2024
Response from Reception team on 12 Apr 2024
Hello Marian We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

Julie

Travelled with family
Hard to find but overall ok stay would use again
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Hello Julie ! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
I like short distance to shopping centre, reasonable prices
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Thank you for your kind words, Anna. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely remodeled inside. Cool reception and breakfast area with 24 hour tea and coffee. Very friendly reception staff. Excellent food at breakfast. I recommend a Bolt, Uber or Taxi unless you know the way. Especially with luggage. Public transport option is awful. Infrequent bus to Rail junction bus terminal. Winding walk around a poorly lit series of underpasses and entrance is through the TK Maxx mall. Driving or taxi entrance up a ramp and very convenient by comparison. Desk appreciated as well as an extra hour for late check out. Thank you.
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Dear John, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.

10/10 Excellent

Nao

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying there. We could have meal and free coffee and tea in the dining space. There was a microwave and it was useful. We checked out the hotel at 4:30 am but got breakfast bags . All the staff were very nice.
Stayed 1 night in Apr 2024
Response from Reception team on 12 Apr 2024
Dear Nao, it is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Thistle Express Luton. We sincerely thank you for taking the time to share your thoughts with us.

8/10 Good

Rimsa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, clean room, access to microwaves and drinks. But confusing to reach if arriving later in the evening.
Stayed 1 night in Mar 2024
Response from Reception team on 12 Apr 2024
Hello Rimsa! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you.We are very sorry if the indication was not that great from the map.Have a wonderful day!

10/10 Excellent

Rheana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Well kept, modern and clean. The staff were friendly- asked for extra pillows and this was not an issue. Free hot drinks and cold drinks are a nice addition. The breakfast was tasty and everything was plentiful. It did get noisy during the night due to other guests but otherwise an excellent stay and i highly recommend
Stayed 1 night in Mar 2024
Response from Alexandra on 1 Apr 2024
Dear Rheana, Please let me thank you for such an amazing review. We are more than happy to hear that our hotel was, as you expected, clean, modern and comfortable. It is such an amazing opportunity to thank you and welcome you back many times from now on. Thank you for rating our staff so nicely and this is what we aim for, having the best customer service in Luton.We hope that you choose to stay with us again. Thank you for choosing the Thistle Express Luton.Kind regards, Alexandra Reception Manager

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Alexandra on 1 Apr 2024
Dear Adriana, Thanks for staying with us. We appreciate your feedback! Thank you for choosing the Thistle Express Luton. Kin regards, Alexandra Reception Manager

10/10 Excellent

Syed

Stayed 1 night in Mar 2024
Response from Khawar on 19 Apr 2024
Dear Mr. Syed,Thank you for taking the time to leave us a 5-star review! We truly appreciate your feedback. While we're thrilled to hear about your positive experience, we also value your insights on how we can further improve. If you have any specific feedback or highlights about your stay that you'd like to share, we'd love to hear them! Your input helps us ensure that every guest has a memorable experience at Thistle Express Hotel. We eagerly await the opportunity to welcome you back soon.Kind regards,Khawar.Reception Manager

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at a very convenient location, close to Luton Airport and the mall is just right beside the hotel. Free breakfast was provided and it was great. Guests also had free flow coffee, tea and hot chocolate which was a great addition! Would recommend!
Stayed 1 night in Mar 2024
Response from Reception Manager on 29 Mar 2024
Dear Daphne, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards, Leah

10/10 Excellent

steve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The beds and linen towels etc were clean. The buffet was good. The staff friendly enough. There are stains and some wear around the room but for the price I would stay here again.
Stayed 1 night in Mar 2024
Response from Alexandra on 29 Mar 2024
Dear Steve, Thank you for reviewing your recent stay here with us. It's fantastic to hear that you enjoyed your stay and your early breakfast. We will take your comments on board regarding steps. We hope that you choose to stay here again soon. Thank you for choosing the Thistle Express Luton. Kind regards, AlexandraReception Manager

6/10 Okay

Igor

Stayed 1 night in Mar 2024
Response from Reception team on 12 Apr 2024
Hello Igor! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had to move from a different hotel to this one, I was unwhat to expect. I was pleasantly surprised, spotless clean room, bath, decent quality bedding and towels. Comfortable bed. Had a great nights sleep. The staff were very friendly and helpful.
Stayed 1 night in Mar 2024
Response from Reception Manager on 16 Mar 2024
Dear Samantha, Thank you for taking the time to provide feedback regarding your recent stay with us. I am glad to hear you had an enjoyable stay. I am glad our team proved to be helpful and friendly. We hope to see you again soon. Kind Regards, Leah

8/10 Good

Jinal

Stayed 1 night in Mar 2024
Response from Reception Manager on 30 Mar 2024
Dear Jinal, Thank you so much for your review. I am glad you enjoyed your stay. We hope to see you again soon. Kind Reagrds, Leah

8/10 Good

Estelle

Stayed 1 night in Mar 2024
Response from Reception Manager on 30 Mar 2024
Dear Estelle, Thank you so much for your review. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards, Leah

10/10 Excellent

Jonathan, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unscheduled stay due to flight cancellation Can't complain we liked it here
Stayed 1 night in Mar 2024
Response from Mathieu on 10 Mar 2024
Dear Jonathan,Thank you for your recent stay and for taking the time to share your experience with us.I am please to see that you had a good time with us and hope to see you in better circumstances.

8/10 Good

Amanda

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Reception Manager on 5 Mar 2024
Dear Amanda, Thank you for your review. I am glad you enjoyed your stay. We hope to welcome you back soon. Kind Regards, Leah

10/10 Excellent

David

Stayed 1 night in Feb 2024
Response from Reception Team on 23 Mar 2024
Thank you for the perfect score, the team appreciate it. Hope to see you again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Property conditions & facilities
Lovely hotel - room was good. Hot drinks available at reception for free. Great hot breakfast. Reasonably priced too.
Stayed 1 night in Feb 2024
Response from Reception Team on 2 Mar 2024
Dear Linda, we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service
No drinking vessel in the room.
Stayed 1 night in Feb 2024
Response from Reception Team on 2 Mar 2024
Hi James, it’s great to hear that you had a positive experience at Thistle Express Luton. Our team will be very happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know

10/10 Excellent

teresa

Stayed 3 nights in Feb 2024
Response from Alexandra on 21 Mar 2024
Dear Teresa, Thank you for your review. It's lovely to see that you enjoyed all aspects of your stay with us, and we hope to welcome you back soon. Thank you for choosing the Thistle Express Luton. Best regards, Alexandra Reception Manager

4/10 Poor

Dorothy

Disliked: Amenities, property conditions & facilities
Rooms were clean staff very helpful but the first room i got didn't have double glazing so i was moved to another room i couldn't close the window it was a very cold night .receptionist offered me another room but by this time id had enoughof up and dow in the lift.
Stayed 1 night in Feb 2024
Response from Reception Manager on 27 Feb 2024
Dear Dorothy,Thank you for sharing your experience with us. We are glad to hear that you found the rooms clean and the staff very helpful during your stay. However, we apologize for the inconvenience you faced with the first room not having double glazing and the issue with the window not closing properly a cold night. We understand how important a comfortable stay is for our guests, and we regret that we fell short in providing that for you. Your feedback regarding the room conditions will be addressed with our team to ensure such issues are rectified promptly. We appreciate your patience and understanding during this time. If you decide to stay with us again, we will do our best to make sure your experience is much smoother and more enjoyable. Thank you for choosing our hotel. Kind Regards, Leah

8/10 Good

Willian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reception Manager on 27 Feb 2024
Dear Guest, Thank you so much for your review. I am delighted to hear you had a good stay with us. We would love to welcome you back to our hotel. Kind Regards,Leah

4/10 Poor

Catherine

Travelled with family and small children
Disliked: Property conditions & facilities
Nice spacious room but we initially didn’t have shower gels I. The room. The bath clogged & could take water out
Stayed 1 night in Feb 2024
Response from Sabia on 25 Feb 2024
Dear Catherine, Thank you for sharing your feedback with us. We're glad to hear that you found your room spacious. However, we apologize for any inconvenience you experienced with the shower gels not being initially provided and the issue with the bath drainage.Rest assured, we take your comments seriously and have already taken steps to address these concerns. Our housekeeping team has been reminded to ensure that all necessary amenities are promptly replenished in each room, and our maintenance team has been dispatched to resolve the bath drainage issue immediately.We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future. Warm Regards, Sabia Senior Reception Manager

8/10 Good

Abdul

Liked: Property conditions & facilities
I nothing dislike. Everything is good. This is my second time staying. Hopefully l will book next year again thanks to Expedia. Thanks to the hotel management
Stayed 3 nights in Feb 2024
Response from Sabia on 25 Feb 2024
Dear Abdul, We are thrilled to hear that you had a wonderful stay with us once again! Thank you for choosing to stay with us for the second time, and we appreciate your loyalty. It's fantastic to know that you found everything to your liking and that you plan to return next year.We also extend our gratitude to Expedia for facilitating your booking and making your experience seamless. Your kind words have been shared with our entire team, and we are motivated to continue delivering exceptional service to our guests.We eagerly await your next visit and look forward to welcoming you back for another memorable stay.Warm Regards, Sabia Senior Reception Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the centre
Stayed 1 night in Feb 2024
Response from Reception Manager on 19 Feb 2024
Dear Paul,Thank you for your review and for choosing our hotel. I am delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind Regards,Leah

8/10 Good

Romeisha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect. We had a restful weekend.
Stayed 3 nights in Feb 2024
Response from Reception Manager on 18 Feb 2024
Dear Romeisha,Thank you so much for your review. I am happy to hear you found our hotel’s superb location so convenient. We look forward to welcoming you back and providing you with another fantastic experience. Kind Regards,Leah

8/10 Good

Sean, Gravenhurst

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Jan 2024
Response from Reception Team on 18 Feb 2024
Dear, Sean we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

6/10 Okay

Chanel

Fine for a night between a flight.
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
Dear Chanel , we’re so happy to hear you had a great experience at Thistle Express Luton. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing people like you. Thanks again, and we hope to serve you again soon.

8/10 Good

Sanya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

Grace

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Budget hotel
We stayed here after a very delayed flight home from our trip. The beds were comfy and the room was clean. However, breakfast was not great. The kitchen were having trouble getting food out, so it had all run out by the time we went for breakfast at 9. There wasn’t even any bread for toast! This was very poor. Also two of the staff had several arguments in front of everyone about their job roles which was very awkward!
Stayed 1 night in Jan 2024
Response from Reception Team on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. I’m sorry to hear you had a frustrating experience, yet I really appreciate you bringing this issue to my attention. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and decent!
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

10/10 Excellent

Azeez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Reception Team on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

8/10 Good

shaleen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Reception Team on 18 Feb 2024
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!