Hotel Mesra Haiwan Kesayangan di Lugoff

"No spa"

"There were bed bugs , my children got ate up and they wanted to offer another room. We all know if there is bugs and several different rooms are experiencing bites the bugs are going to be everywhere. Over all do not recommend."

"I booked this hotel for the location in proximity to where I needed to be AND the advertised pool. I was traveling with 3 children. The pool has no water in mid May in SC with temperatures in the 80s and 90s. When I booked it I knew we would be coming in overnight/early morning- I spoke to the hotel staff before hand and again called before leaving home to say we were coming. At 0600 they cancelled my reservations (2 rooms), I saw they called and returned the call at 0700 and he reinstated them....

"The AC was excellent, the front desk. Staff was professional and courteous. The room was clean and the housekeeping staff was excellent."

"I had paid in full for my room only to arrive to the hotel at 5:47 PM to be told “we oversold the rooms” and you do not have a room. I literally had driven 4 hours to be told “sorry” we gave your room to someone else. How can this be legal. FYI I have not been credited my room fee back as of a day later. Poor treatment, poor handling and completely unprofessional manager. I would avoid this location, frankly the entire chain if this is the way they treat clients."