All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Stayed here for a tournament weekend. Very clean, seems to be a safe area, quiet & safe was very friendly. Also, breakfast was good. I would stay here again for a weekend tournament.
JESSICA
Stayed 2 nights in May 2024
Response from Sam on 20 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sam - GM Comfort Inn Shepherdsville - Louisville South
6/10 Okay
Javier
Travelled with partner
13 May 2024
Liked: Staff & service
The smell
Javier
Stayed 2 nights in May 2024
Response from Sam on 13 May 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us. I was concerned to see that you were not impressed with our property. We have noted all your concerns and share with the respective department action. We hope to see you again soon. Sincerely, Hotel Manager
We stayed for 4 days during the Louisville Truck Show. It was a nice place and I would definitely return.
Tricia
Stayed 3 nights in Mar 2024
Response from Sam on 30 Apr 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South.
6/10 Okay
Michael
26 Apr 2024
Disliked: Property conditions & facilities
An average hotel, room was clean and bed was comfortable. Elevators was out of order, fortunately my room was on the 1st floor.
Michael
Stayed 1 night in Apr 2024
Response from Sam on 30 Apr 2024
Sorry of elevator down during your stay. We had motor burn out issue which is replaced and elevator is working. Thank you for staying at our Comfort Inn & Suites - Louisville South.
6/10 Okay
Melissa
Travelled with family
14 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This seems to be an older property. The rooms are very small.
Melissa
Stayed 3 nights in Apr 2024
Response from Sam on 30 Apr 2024
We are 79 rooms hotel with a limited service. Thank you for staying at our Comfort Inn & Suites - Louisville South.
There is no place to sit outside .
If you wantt to relax in the fresh air or have a smoke or eat something outdoors they have no outdoor seating
Bradley
Stayed 1 night in Apr 2024
Response from Sam on 30 Apr 2024
We do have patio in back area of the hotel. Sorry smoking is not allowed near front entrance area.Thank you for staying at our Comfort Inn & Suites - Louisville South.
10/10 Excellent
Ronald
28 Mar 2024
Ronald
Stayed 1 night in Mar 2024
Response from Sam on 30 Apr 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South.
Quick check-in. Room was nice. Located right off the highway with nearby restaurant choices. Bed was a little firm for my liking, but overall a good stay.
juton
Stayed 2 nights in Mar 2024
Response from Sam on 20 Mar 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shephersville KY
10/10 Excellent
Susan J
2 Mar 2024
Liked: Cleanliness
Susan J
Stayed 1 night in Mar 2024
Response from Sam on 20 Mar 2024
Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY
The property was clean, staff were great. I was suppose to have a King Bed, Queen would have been fine. I got a Regular size bed. It was the worst mattress I have ever slept on, Junk. This was also a Handicap Room. Very unhappy it said only 2 rooms available when I booked and was about 1/4 full.
Mike
Stayed 1 night in Feb 2024
Response from Sam on 20 Mar 2024
Thank you for taking the time to fill out the survey. Apologize about the mattress was not at your comfort level. Regarding room available is accurate for that specific room that you booked, it has nothing to do with how busy we area that day. Thank you for staying at our Comfort Inn & Suites - Louisville South / Shepherdsville KY
The staff are very nice. The room and the property are very clean. Due to allergies, we are very happy that pets are not allowed.
Keep up the good work.
chris
Stayed 1 night in Oct 2023
Response from Sam on 29 Oct 2023
Thank you for staying at our Comfort Inn - Louisville South / Shepherdsville, KY
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. Your feedback about survey is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely, Sam- GM @ Comfort Inn & Suites Shepherdsville - Louisville South
Even though air was on, room was very humid. Found a dead bug under the bed.
Andrew
Stayed 3 nights in Sep 2023
Response from Sam on 3 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Shepherdsville - Louisville South. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with humid issue. We will be using your feedback and review with our team and make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Sam- GMComfort Inn & Suites Shepherdsville - Louisville South
This property is incredibly old. The staff was friendly, but the services for this hotel were terrible. Used a reward night as this was an emergency family trip.
Lobby: cookie cutter at best. Floors were worn. Dingy. Baseboards dirty.
Room: wear marks around sink. Water was cloudy out of the faucet. The desk had scratches all over. No USB plugs. Remote was hard to use (channels wouldn’t change). Off brand coffee packets.
Continental breakfast: generic juice, OJ clearly from concentrate. Mini everything! Of brand cereals. Just… low low brow. Chaffing dishes or hot food were beyond institutional.
We have stayed at plenty of Choice Hotel properties and this one is like the forgotten left behind poor Comfort Inn that nobody cares about.
Other hotels near by looked to be new but you can tell it’s more of a lipstick-on-a-pig than a true remodel.
Let me be clear: the hotel staff was incredibly cordial and nice. They are doing what they can with what they have. This review is a reflection of the company more so than the management and staff.
Shawn
Stayed 1 night in Feb 2023
Response from Sam on 15 Apr 2023
Apology for not everything to be NEW because since covid everything has been tough for any business and it will take little time to get things turn around. We will review all your input & suggestion with our team members and correct them as soon as possible. Thank you for staying at our Comfort Inn & Suites.
Very nice facility. Room was clean and updated but the furniture was beginning to show signs of wear. Not a big deal though. The heating/air wall unit was annoying. I needed the fan running to cover up the snores of my co worker but it would not run “Constant” if set to HEAT. Once the room got warm I flipped the heat off and the fan ran the rest of the night. Had a great sleep overall but if other guests are in the hall it is very noisy in the room. Shower was great. Breakfast was missing eggs and bacon/sausage. Otherwise would have been the perfect hotel breakfast bar. Would stay again, that’s all that matters.
Allen
Stayed 1 night in Dec 2022
Response from Sam on 31 Dec 2022
Thank you for wonderful input. We do rotate our breakfast items so each day it is not same. Have a Safe Travel and Happy New Year.
We have stayed here before, and have always liked this property. The staff are very nice, the property is very clean, and the location works very well for us.
Thank you for staying at our Comfort Inn & Suites.
4/10 Poor
Verified traveller
7 Aug 2022
Hotels.com Reservation Never Made It
When I got to the hotel they did not have my hotels.com reservation. So I had to book a room directly with the hotel after I had already paid for a room with hotels.com.
Breakfast could have been a little better. Other than that the room was very clean , spotless in fact, although there was a smoky smell to the room.
jeff
Stayed 1 night in Jun 2022
Response from Sam on 20 Jun 2022
thank you for for input we will review with our team and correct the issue as soon as possible for all our future guests.
6/10 Okay
Verified traveller
Travelled with family
27 May 2022
Funny smell in the room
Verified traveller
Stayed 1 night in May 2022
Response from Sam on 14 Jun 2022
We apologize for inconvenience. We do use P&G cleaning product and monthly pest control schedule during your stay. Again thank you for staying at our Comfort Inn.
Dear Guest Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. It is really delightful to see your feedback. We are delighted to know everything went great during your stay and that our location was perfect for your needs. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a wonderful stay. We hope to see you again soon!