"This was one of the most expensive hotels in the area, so I expected a much higher level of service. Unfortunately, my experience was extremely disappointing.
The check-in process was unnecessarily slow, and the valet parking service was even worse. After requesting my vehicle, I waited nearly 50 minutes under the hot summer sun. Watching guests who arrived after me receive their cars first tested my patience. When I finally went to ask about the status of my vehicle, I discovered that no one had even gone to retrieve it yet because my car was blocked in by other vehicles.
When I complained, I was given the unbelievable explanation that they had over 200 keys and it was difficult to locate mine. Only after I continued to press the issue did they finally bring my car about 20 minutes later.
While the room itself was spacious, clean, and well-maintained, the service was surprisingly unprofessional and disorganized for a hotel at this price point. To make matters worse, the air conditioning unit was so loud that it made it difficult to get a good night’s sleep.
I rarely leave negative reviews, but this experience fell far below expectations. Although the property itself has some positive qualities, the poor service and lack of attention to guests left a lasting negative impression. Unfortunately, I would not choose to stay here again."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
