Lombok Epicentrum Mall

The hotel was nice and the room was pleasant. However, please be careful with who you hand the deposit money over to. We handed the deposit to one of the hotel workers in front of two other workers, when we went to check out the hotel said the deposit wasn’t put on the system (even though it’s a requirement to pay before getting the room key) and refused to give us the money back at the end of our stay. This is ashame because we had a pleasant 2 day stay and it brought the whole hotel experience down.

Great pool. Friendly staff. Scooter rentals easy.

Stunning views, great concept and potential. Villas tastefully decorated as is the whole property. Don’t like that the restaurant manager jumped on us and demanded to know what time we would come for breakfast. Every meal we had in the restaurant had ingredients missing from the dishes as described in the menu / I understand, given remote location, they can run out of stock, but at least acknowledge that and let the diner know that core ingredients wouldn’t be in the dish. Sadly out of our two nights there was a party next door and the music blared so loudly til 3:40 am that our windows reverberated with the base - and we got no sleep. That was a real let down for me - so desperate wad I to get Some sleep. Otherwise so remote it was a good place to chill out. Impossible to find the light switches in the rooms and to light up the path to the gates of Villa / please make clearer. Lovely spa with very good therapists and there is an effort to put on activities for children and families. Breakfast excellent even with missing ingredients. Dinner also very nice with sent variety and choice. Great cocktails and staff already keen to please and help.