4/10
While the property was very clean and was shown as pictures, following issues occurred:
- arrived late pull out bed was not ready but unfortunately had to wait as no sheets were in the suite for you to do yourself.
- not enough towels in the suite upon arrival given there were 4 of us staying in the suite you would it expect it to be ready
-restaurant for dinner was abysmal. Ordered a steak medium rare came out well done. Sent it back second one came out raw. There was only 1other table in the restaurant and took close to two hours to eat.
-used the whatsapp to order items (towels, water) not very fast, lagging in response.
-rooftop nice ambiance as what I expect from the Hyatt, music was so loud barely could hear your companion. One host was excellent one night but the second night server forgot us and only had 1 drink when opportunity for another was loss
Saving grace of the stay was the breakfast buffet. Room was spacious, exceptionally clean.
Anne-Marie
Menginap 3 malam pada Jul 2025
