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Ulasan tentang The Queens Hotel

4 out of 5
The Queens Hotel
City Square, Leeds, England

Ulasan

9.2

Hebat

Penilaian 10 - Cemerlang. 845 daripada 1235 ulasan" "
Penilaian 8 - Baik. 270 daripada 1235 ulasan" "
Penilaian 6 - Boleh diterima. 64 daripada 1235 ulasan" "
Penilaian 4 - Lemah. 35 daripada 1235 ulasan" "
Penilaian 2 - Teruk. 21 daripada 1235 ulasan" "

9.2/10

Kebersihan

9.4/10

Kakitangan & perkhidmatan

9.0/10

Kemudahan

9.2/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

10/10 Cemerlang

Sharon

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel in the centre of Leeds, shops, bars and restaurants all close by. Staff were friendly and helpful, in particular Dean and his colleague on reception when we checked in as they recommended 2 amazing restaurants. Dean was fantastic and always warm and friendly whenever you saw him. Loved this hotel and would happily go back.
Menginap 2 malam pada Mei 2024
Respons daripada The Queens Leeds pada 21 Mei 2024
Hi SharonWhat a great review the team and in particular Dean will be thrilled.Lets do it all again soon!The Queens Leeds

6/10 Boleh diterima

stuart

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely, friendly staff. Great building. Room small but fine. Works outside were an issue at approx 6.30am, building/construction. Also we thought we were advised breakfast was until 10am however it seemed to stop at 9.30. Breakfast quite poor and at an additional charge of £16.95 per person, we found it limited in choice for that price.
Menginap 1 malam pada Mei 2024
Respons daripada Dean Sygrove pada 22 Mei 2024
Hi StuartMany thanks for the feedback, like all city center hotels so much is beyond our control and if we are made aware we will always reach out the the guest.In terms of the breakfast experience we do explain the breakfast times and is is on the key wallets.I have passed your comments to our chef who I am sure will look into the issues raised.Kind RegardsDean

10/10 Cemerlang

CLARE

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great
Menginap 1 malam pada Mei 2024
Respons daripada Dean Sygrove pada 21 Mei 2024
HI ClaireGreat score!Lets do it all again soon!Dean

10/10 Cemerlang

John

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
An excellent hotel with great facilities and staff . Stay here a lot and never lets me down
Menginap 1 malam pada Mei 2024
Respons daripada Dean Sygrove pada 21 Mei 2024
HiGreat score its a 5/5.Kind RegardsDean

10/10 Cemerlang

david

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent staff!
Menginap 4 malam pada Mei 2024
Respons daripada Dean Sygrove pada 18 Mei 2024
Hi DavidWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean

10/10 Cemerlang

Chris

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great Art Deco style. Very convenient for train station
Menginap 1 malam pada Apr 2024
Respons daripada Dean Sygrove pada 18 Mei 2024
Hi ChrisWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean

8/10 Baik

Ian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024
Respons daripada Dean Sygrove pada 6 Mei 2024
Great scoreNext time we will get that 5/5.Dean

10/10 Cemerlang

Lauren, Leeds

Menginap 1 malam pada Apr 2024
Respons daripada Dean Sygrove pada 21 Mei 2024
HI LaurenWhat a 5 from 5 we are over the moon.Kind RegardsDean

10/10 Cemerlang

Sophie

Menginap 1 malam pada Apr 2024
Respons daripada Dean Sygrove pada 18 Mei 2024
Hi SophieWhat a great score its a 5/5!Lets do it all again soon.Kind RegardsDean

8/10 Baik

David, Shepperton

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very posh The silly bright lights in the lifts - heaven only knows which idiot decided they'd suit a smart hotel like this!!
Menginap 1 malam pada Apr 2024
Respons daripada Dean sygrove pada 24 Apr 2024
WowIts a 10/10!Lets do it all again soon!Dean

10/10 Cemerlang

THeresa, Goxhill

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stayed to go to Arena and easy to walk back..fab location to stay
Menginap 1 malam pada Apr 2024
Respons daripada Dean sygrove pada 24 Apr 2024
Great review!Lets do it all again soon!Dean

10/10 Cemerlang

Gillian

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent break. Thoroughly enjoyed all aspects
Menginap 4 malam pada Apr 2024
Respons daripada Dean sygrove pada 24 Apr 2024
WowIts a 5 from 5!Lets do it al again soon!Dean

10/10 Cemerlang

Catherine, Ongar

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
This was my first return visit to the Queens after a poor experience last year, when I decided to stay elsewhere when in the city. Happy to report that previous standards of cleanliness appear to have been regained and the condition of the rooms now reflects the warm welcome always given by the great reception team. What a relief.
Menginap 1 malam pada Apr 2024
Respons daripada Dean sygrove pada 24 Apr 2024
HI CathrineI am thrilled you could see a difference.Lets do it all again soon!Dean

10/10 Cemerlang

Peter

Menginap 1 malam pada Apr 2024
Respons daripada Dean sygrove pada 6 Mei 2024
Hi PeterIts a 5/5 the team will be chuffed.Lets do it all again soon!Dean

10/10 Cemerlang

Rob

Lovely hotel
Menginap 1 malam pada Apr 2024
Respons daripada Director of Operations pada 15 Apr 2024
Thank you for the perfect rating Rob! We can't wait to welcome you back to The Queens again soon!

10/10 Cemerlang

Hayley

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
.
Menginap 1 malam pada Apr 2024
Respons daripada Director of Operations pada 15 Apr 2024
Wow! A perfect 10! Thank you Hayley! Please come and see us again soon!

8/10 Baik

David

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Close to rail station, but hard to find. A pre-assigned room is inconsiderate. Good bar. Classy hotel. Abandoned meal in dining room because of music. Room was not made up one day.
Menginap 5 malam pada Apr 2024
Respons daripada Director of Operations pada 14 Apr 2024
Thank you for the good score and your feedback David. As you were with us for several days we pre-assigned a room to better prepare for you, however as you arrived before check-int time we changed it so that you did not have to wait. We look forward to welcoming you back again soon!

10/10 Cemerlang

Rebecca

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2024
Respons daripada Director of Operations pada 14 Apr 2024
Thank you for the perfect score Rebecca! We can't wait to welcome you back again soon!

10/10 Cemerlang

Martin, Nepean

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Classic heritage hotel from the 1930’s right beside the train station. Very nice sized rooms, updated bathrooms, quality bed and bedding. We would definitely stay again.
Menginap 2 malam pada Apr 2024
Respons daripada Director of Operations pada 11 Apr 2024
Wow! A perfect rating! Thank you Martin! Please come and see us again soon!

10/10 Cemerlang

Paddy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful building and great staff, all professional but friendly. The amazing Beth on reception was a star - nothing too much trouble
Menginap 2 malam pada Apr 2024
Respons daripada Director of Operations pada 9 Apr 2024
Thank you for the amazing feedback Paddy, particularly your comments about Beth and the rest of the team. We all look forward to welcoming you back to The Queens!

10/10 Cemerlang

sarah

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Wonderful food, lovely staff and comfy beds!
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 1 Apr 2024
Thank you for the perfect rating and great feedback Sarah! Please come and see us again soon!

10/10 Cemerlang

Lucy

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Stayed here for one night, couldn’t fault it
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 1 Apr 2024
Thank you for the perfect rating Lucy! We can't wait to welcome you back to The Queens!

4/10 Lemah

Sinetta, Derby

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
-
Menginap 2 malam pada Mac 2024
Respons daripada Director of Operations pada 1 Apr 2024
Thank you for taking the time to rate your experience. We are sorry that you don't seem to have enjoyed your time with us. We hope that you highlighted any issues while you were with us so that we could resolve them.

8/10 Baik

Jayne

Pengembara perniagaan
Sukakan: Kemudahan
The bathrooms I’m was very dusty in top of toilet. Not been cleaned in days. Same as near sink. Toilet roll holder placed in a very odd place if you are small. Clean bedding and nice meal but restaurant staff not that attentive.
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 29 Mac 2024
Thank you for your review and feedback Jayne. It's disappointing to read that you found dust in the room and that you found the restaurant staff not to be attentive. WE will pass your comments on to eh respective departments for further follow up. We hope to welcome you back again soon.

10/10 Cemerlang

Jon

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The man on the check in desk could not have been happier or more helpful! Great customer service, beautiful rooms, so convenient for bars/restaurants/shopping/Leeds Arena. Wouldn’t hesitate to recommend and hope to return!
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 27 Mac 2024
Thank you for the great rating and feedback Jon! We can't wait to welcome you back to The Queens!

6/10 Boleh diterima

David, London

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan
Very convenient location right next to the train station and as others have mentioned, the lobby, bar and restaurant area are very nicely presented. However, the layout of our "family" room was very odd - two huge beds right next to each other seems an odd configuration? Aside from the fact that the room wasn't big enough to accommodate two beds of this size, I don't particularly want my kids sleeping right on top of me! Another minor irritation was that housekeeping repeatedly left only two towels for us. But, more disappointing was the bar service. With small kids, we tend to book hotels on the basis of them having decent bars/restaurants as we obviously can't venture out once the kids are asleep. We stayed three nights and on two of those nights, quite a few options on the drinks menu (no draught beer and several wines) were not available. On one occasion when we ordered cocktails, the bar staff seemed unsure of how to make them (and the resulting drinks were not very good). So very much a case of style over substance. One other minor point: I don't think it would be asking too much to have some nuts (or something similar) available at the bar. It's a bit unreasonable to expect people to order from the dinner menu if they just want a little snack to go with their drinks. We did order some appetisers from the menu on our first night and they were nothing to write home about, so we weren't terribly keen on doing the same on subsequent nights.
Menginap 3 malam pada Mac 2024
Respons daripada Director of Operations pada 27 Mac 2024
Thank you for your review and feedback David. We are sorry to hear that you faced some issues with your stay. Pictures of all our rooms are displayed on our website so that guests can view them before booking. We have connecting rooms available in the hotel which you may prefer for the future. We will pass on your feedback about the bar and food to Grand Pacific We hope to welcome you back again.

10/10 Cemerlang

Jonathan

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff at The Queens Hotel were friendly and we received great service. The hotel is in the centre of Leeds close to shops, restaurants and museums all of which were within walking distance. Our king bed was very comfortable and although you are in the heart of a city, we did not notice lots of outside noise. Being near Leeds Station means you can get out to York, the Yorkshire Dales and further afield easily.
Menginap 3 malam pada Mac 2024
Respons daripada Director of Operations pada 27 Mac 2024
What a wonderful and comprehensive review Jonathan, thank you! We are thrilled to bits that you enjoyed your time with us and can't wait to welcome you back again soon!

10/10 Cemerlang

Russell

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Superb breakfast and walked straight in via the train station so ideal after a couple of train stops to get direct to our room. Lovely sized room with all mod cons
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 27 Mac 2024
Thank you for the great rating and feedback Russell! We can't wait to welcome you back to The Queens!

10/10 Cemerlang

Darren

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 27 Mac 2024
Thank you for the perfect rating Darren! Please come and see us again soon!

10/10 Cemerlang

Andrea

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely Hotel next to train station. Very comfortable room and bed . Stylish bar & restaurant area. Super friendly staff. Will definitely stay again !
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 20 Mac 2024
Thank you for the great rating and feedback Andrea! We can't wait to welcome you back to The Queens!

10/10 Cemerlang

Lorna

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2024
Respons daripada Director of Operations pada 20 Mac 2024
Wow! A Perfect score Lorna! Thank you! We can't wait to welcome you back again soon!

10/10 Cemerlang

Brian

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 21 Mac 2024
Thank you for the perfect rating Brian! Please come and see us again soon!

2/10 Teruk

Claire

Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 4 Apr 2024
We are sorry to see that you did not enjoy your stay with us. We hope that you raised any concerns while you were with us and that we were able to resolve them. We hope to welcome you back again soon.

10/10 Cemerlang

Victoria, Gainsborough

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent hotel, smells gorgeous when you enter through the front entrance and rooms high standard. Male receptionist was extremely welcoming.
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 12 Mac 2024
Thank you for the perfect rating and feedback Victoria! Please come and see us again soon!

10/10 Cemerlang

Robyn

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful hotel, middle of city center. Not easy parking.
Menginap 5 malam pada Feb 2024
Respons daripada Director of Operations pada 12 Mac 2024
Thank you for the perfect rating Robyn! We can't wait to welcome you back to The Queens again soon!

10/10 Cemerlang

Jackie

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Definitely recommend, rooms clean and super helpful staff.
Menginap 1 malam pada Mac 2024
Respons daripada Director of Operations pada 6 Mac 2024
Thank you for the perfect rating and great feedback Jackie! Please come and see us again soon!

8/10 Baik

Paul

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 28 Feb 2024
Thank you for the good rating Paul! We can't wait to welcome you back to The Queens again soon!

10/10 Cemerlang

D

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 28 Feb 2024
Thank you for the perfect rating D! We can't wait to welcome you back to The Queens again soon!

10/10 Cemerlang

John

Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent as always . Great , friendly staff , good rooms and restaurants and bar
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 28 Feb 2024
Thank you for the perfect rating and feedback John! We can't wait to welcome you back to The Queens again soon!

10/10 Cemerlang

Helen

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely art deco hotel grandeur. Excellent staff.
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 24 Feb 2024
Thank you for the perfect rating Helen! We can't wait to welcome you back to The Queens again soon!

10/10 Cemerlang

Rune

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Veldig fin opplevelse 🙏🙏
Menginap 3 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for the perfect rating Rune! Please come and see us again soon!

6/10 Boleh diterima

Mark

Tidak sukakan: Kebersihan
Overpriced room just average nothing special
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for your feedback Mark. Our rates are competitive within the Leeds market. We hope to welcome you back again.

8/10 Baik

John

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
birthday bash
Friendly staff dealt with incident within our party very well ( bravo dean ) clean rooms
Menginap 2 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for the good rating John! Please come and see us again soon!

8/10 Baik

Neil

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for the good rating Neil! Please come and see us again soon!

10/10 Cemerlang

Jayne

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Hotel!
We had a lovely stay - The room and location were great - It's a shame that they have stopped doing the free minibar in the room as it was a lovely touch when we have stayed previously.
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for the perfect rating Jayne! Please come and see us again soon!

10/10 Cemerlang

Mel, Barnsley

Mengembara bersama pasangan
Beautiful
Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for the perfect rating Mel! Please come and see us again soon!

10/10 Cemerlang

Kathleen

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Liked the foyer and the friendly staff. I also liked how quiet it was in and around our room. I didn't like having only one mirror in the room which was in the bathroom.
Menginap 3 malam pada Feb 2024
Respons daripada Dean sygrove pada 16 Feb 2024
Wow KathleenA 5 from 5 is great!We do have things to work on and we will.Kind RegardsDean

10/10 Cemerlang

Ebony

Menginap 1 malam pada Feb 2024
Respons daripada Director of Operations pada 23 Feb 2024
Thank you for the perfect rating Ebony! Please come and see us again soon!

8/10 Baik

Kumar

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Queens stay Feb 2024
Ved ankomst fik jeg at vide i receptionen at var blevet opgraderet og min morgenmad var inkluderet men jeg blev præsenteret for en regning ved morgenbordet! Ved afrejse dekorerede jeg at jeg ikke havde taget noget fra minibaren, da sagde receptionisten at mit forbrug fra minibaren var complimentary. Det havde ingen sagt ved indcheckning! Da jeg havde glemt en pose på værelset, gik jeg op igen for St hente den. Nysgerrig, checkede jeg minibaren, som viste sig at være fuldstændig tom! Det er lidt grinagtig!
Menginap 2 malam pada Feb 2024
Respons daripada Dean sygrove pada 16 Feb 2024
Dear KumarGreat score but we can do better.Apologies for the mix up with mini bar and will discuss this with the team!Kind RegardsDean

10/10 Cemerlang

Graham

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice breakfast , staff very helpfull
Menginap 1 malam pada Feb 2024
Respons daripada Dean sygrove pada 16 Feb 2024
HI GrahamA 5/5 is fantastic!Lets do it all again soon!Kind RegardsDean