Hotels near Lake Mission Viejo

"Great breakfast. Staff was friendly. Room comfortable and clean. Did not like the “policy” of not servicing the room more than every 3 days - I was told “no exceptions”. For almost two hundred dollars per night…..it needed to be done daily. I had to hunt down clean towels everyday."

"Great"

"Dirty"

"Great customer service, the young man in the front was attentive and kind, cleanliness and good price for the rooms. It was my birthday and I was treated special as well. I recommend it to my family and friends."

"When I got to my room on the 3rd floor, I immediately noticed the odd smell coming from the hallway, essentially a musty, dirty, almost BO type smell. The carpet looked like it hadn't been cleaned in quite some time, as there were obvious spill stains on the carpet running the entire floor. Additionally, when I went to my car, there was a broken beer bottle on the ground surrounding my car. It's then that I recalled seeing the security guard sitting behind the counter chatting up the front desk clerk when I checked in the night before. As I had booked for the entire week, I cancelled the rest of my trip through Expedia and booked elsewhere. They still penalized me one extra night for cancelling. Disappointed in both the hotel and Expedia."

"I loved the room and found it to be clean. My problem was with the shower. I let the front desk know that when I pulled up on the faucet lever for the water to go into the shower head, it would only get less than half of the water that was coming out of the faucet up into the shower, the rest of the strong water flow kept coming out of the faucet and also it didn’t drain so I was standing in three inches of water the whole shower. They said they’d fix it and even texted while I was out for permission to enter the room as I had forgotten the “do not disturb” sign on the outside of the door when I went out. The next morning the shower was doing the exact same thing. Room service had come in but I guess not maintenance, or if they did they didn’t fix the issue. I was able to shower ok with the small amount of water that came out but it wasn’t great. The parking lot, where my bedroom window faced, was noisy but not really a problem for me. The bed was super comfortable! My disappointment was the shower. I really hated it."

"The garden smelled so good and we loved the plants and the receptionist was kind and helpful. The downside is the bedding was a sheet and thin blanket and another sheet. There was no comforter. We were freezing!!! The heater works well but sucks oxygen out of the air would have been nice to have a normal blanket. Never had this situation at a hotel before. The other thing was the breakfast offered was mostly cerial, bread, fruit, there was bacon but it wasn’t like anything I seen before paper thin. Usually places have potatoes, sausages, waffles and pasteries . First time seeing that too. "

"Staff was great! Property is OK! But this is what I paid for. Odor in the room kept me uncomfortable. "

"Staff is very professional and customer service champions. Property is old but well maintained. Overall great experience! "