Hotel Mesra Alam di Lake District

"Customer service stood out for me. I booked a certain room and initially didn’t get it. The lady at reception (didn’t get her name but she worked 1st Nov) ran around the hotel to sort out the room for me straight away. Room was super clean, quiet and stylish. Had the peaceful weekend I was looking for! "

"The room was lovely with generous supplies of good quality toiletries, refreshments and towels and bedding. All nice and clean. "

"Our room was on ground floor with a hot tub. Facilities were good and the bed was very comfortable. Some elements were a little tired. Staff were outstanding and responsive to all requests and questions. Nice dining area and presentation. Great central location to Grasmere village. Our only issue is that parking can be a lottery - but staff were happy to help."

"Excellent food and friendly staff"

"Staff were lovely. We loved that there were vegan menu options. Room was lovely and spacious. "

"Fabulous staff Room very clean Lovely restaurant a lovely view"

"Fabulous stay this the second time love it and easy to get around and dogs allowed"

"Fold away bed needs a more comfortable mattress "