Cari Vila di Labu

"Room wasn't 100% cleaned - found a used cotton pad on the table, phone and tabletops were quite dusty and two out of the three rooms we booked did not have shower gel - they did't refill. A bit of a letdown as we had high expectations after staying at other Doubletree hotels. However, the hotel itself was quite beautiful and the beds were comfortable. "

"Smooth check in and out superb service provided by all staffs"

"I having my dinner and breakfast at Bila Bila Restourant. Need to highlight to you was the fly in Bila Bila Restauran was around on food and table. Please take note on this. Thank you. "

"excellent but room rate is too expensive"

"Booked 2 superior rooms at RM600++ per room per nite. Arrived 1pm at hotel. Unfortunately no early check in was available. But saw them giving priority to group check in which hasn't arrive and their rooms were ready. Was informed rooms only available to check in after 3pm. Reception told us will call us once rooms are ready. So we went out for lunch. Unfortunately no one called us. The reception team could have more customer oriented training in handling customers! The Accor Hotels corporate video shows welcoming drinks for all hotel guest, but none was served. Entered the bedroom. Air-conditioning wasn't cold. Room air-con remained the same till check out - HOT! Air-con was noisy. Shower room water controller didn't have different blue or red color to differentiate the cold or hot water. Called reception to ask and was inform to wait 10 mins before hot water comes on. The bathtub shower feature malfunctioned too. Couldn't enjoy my bath! Requested for late check out when check in. They informed latest check out is 1pm. On actual day, they requested to check out at 12noon instead. When I told them what I was informed check out is at 1pm, they say you will have to pay charges. Only after raising my voice, they agreed on 1pm. Very poor on Customer orientation. I really had high expectation on their customer services and hotel condition with the price I was charged for the room. Unfortunately, I had high DISAPPOINTMENT! Couldn't believe this is the Accor Hotels standard!"

"Old building that looks like a government building with landscape that looks like public park. It hardly associates with a 5 star hotel and marriot brand with its facilities, with foul smells due to old furnishing. It is under construction/renovation too. However, I must give a shout out to the staff, from checking in to executive lounge, to spa and the GM, they are always friendly and making sure the imperfections are remedied. Marriot should be proud of the people. "