La Ciénaga Spa Hotels

"While the staff are extremely friendly and helpful, the property itself is in a state of disrepair. The bathroom had significant mold and the windows do not seal tightly which allowed mosquitos to enter at will. Additionally, there were more than one cockroach noted on the property. The pool is adequate for a property of this size. The food at the restaurant is included in the price, which was great - but menu options are limited, and the flavor is quite basic. The telephone listed for the property was NEVER answered, and I tried calling before arrival and multiple times during the stay. There is supposed to be a person on duty to open the parking lot if you return after hours, but most times he was asleep and it was necessary to drive to front of property and ring the on call front desk person to then have them contact the person in the back to open the parking lot. The property does give all guests ear plugs which is necessary given that there is a club/discoteque next door with music that vibrates the building until after midnight. The air conditioner would only work on one setting and the temperature could not be adjusted. "

"The room was spotless, and the staff, especially Mari, was very helpful. The food was excellent, and my room had a breathtaking view. The only downside was that the room lock never worked, which forced us to exit through the window. "