"We didn't have the best starts to our trip.
On checking in, which ran smoothly, we were informed that there was a staffing strike and that some services would not be available during our stay.
One of the reasons we'd selected this hotel was its pool, which sadly was one of the impacted areas. Some of the bars and restaurants were also impacted.
On reaching our room it did not offer the fjord views we'd booked and paid a premium for. Rather than head straight to reception to check what had happened we headed to the restaurant. For various reasons we elected not to stay and headed to reception to sort our room out.
They didn't admit that we were in the wrong room but did upgrade and move us, which was the best thing that had happened since we arrived. I want to stress the staff on reception were exceptional.
Still hungry and thirsty we needed to their Chicago Pizza bar, where we had two fantastic pizzas and some drinks in a very pleasant atmosphere. The menu was limited and there were no sides available but the quality of what we had was fantastic.
And all of that happened within 2 hours of our arrival.
The 2nd day saw the full strike kick in, more food/beverage services were impacted. It felt like we had booked a B&B.
So overall this is a really hard one to grade. I am sure that we would be giving it 5 stars, if everything had been running to plan and there hadn't been a strike but sadly there was. Maybe a discount is due to encourage a revisit."
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