Thank you very much for staying at Cross Hotel Kyoto and for your 5-star rating! We will continue to pursue aiming for hotels that will be selected by our valuable guests in the future. We sincerely look forward to your visit.Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We always strive to deliver the best experience for our guests and we are pleased that you ranked us so highly. We look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and we very much appreciate your detailed review of the hotel.We always strive to deliver the best experience for our guests so it is such a pleasure to hear that we were able to meet your expectations and that you will recommend us to your friends travelling to Kyoto.Thank you again for taking the time to leave us your fantastic review. We are looking forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you very much for staying at Cross Hotel Kyoto.We are very pleased to receive your compliments on our location, well-equipped guest rooms, and the breakfast.However, we apologize for the inconvenience regarding the hair dryer.When we checked the setting after your stay, it was set at 100-120V (high) and the air volume was fine, but we believe that it was mistakenly set at 200-240V (low) at the time of your stay. We apologize for the inconvenience caused by our failure to check the settings during cleaning.We have shared your comments with the cleaning supervisor and instructed the cleaning staff to thoroughly check the settings, including the operation of the room.We are also sorry that the shampoo does not match your hair well.Our Standard rooms and Superior rooms are provided with "PROVINSCIA" bath amenities which are made with organic botanical extracts from France, and our Deluxe and Suite rooms are provided with Nu Therapy. If you have the opportunity, it would be grateful if you could try to stay in our Deluxe room(32-47). Please feel free to contact the front desk if you have any issue during your stay.Thank you again for your perfect rating review, and we will make every effort to improve our services so that we can provide a better stay to our guests.We look forward to welcoming you to Cross Hotel Kyoto again.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto.Thank you again for your perfect rating, and we hope to have the chance to welcome you back soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots. It is great to hear that you enjoyed your stay with our prime location.Thank you again for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.We are delighted to hear that you "loved" your stay with us.However, we are sorry that the beds were uncomfortable for your needs. Although the beds are made of our original “Serta” mattresses, extra bed pads are available, and please feel free to contact the front desk if you have any issue during your stay as we are always welcome to assist you.Once again, thank you for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.We deeply regret that you were not able to have a good night's rest due to the noise from the other rooms.Although we have taken sufficient measures to soundproof our guest rooms, we will further strengthen our patrols inside and outside the hotel to ensure that our guests have a comfortable stay.If you have any concerns during your stay, do not hesitate to contact the front desk.Thank you for your compliments on our guest rooms, convenient location and easy check-in/out process.All of us at Cross Hotel Kyoto will make every effort to continue to be a hotel that is loved by our guests.Kind regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, the hotel is indeed very conveniently located allowing for easy access to restaurants and major attractions.We have received a lot of positive feedback from our guests since the opening of the hotel, and it is good to see that you took advantage of our prime location and had a great time as well.Thank you again for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards,Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your review.We are really sorry about the lack of view in your room. Since our hotel is located in the downtown area with adjacent buildings only a few feet away, we are required to frost the windows of some of our guest rooms on lower floors to protect privacy. We do have rooms with a view and would recommend you to contact our Reservations team to request a room without frosted windows on your next stay.We appreciate despite this, you still mention us as "nice" and rated us so highly.Thank you again for taking the time to write us an awesome review. We look forward to welcoming you back to us soon.Kind regards,Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our convenient location, clean guest rooms and helpful staff.It is such a pleasure to see that you had a nice time at the hotel. We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations. Thank you again for your 5-star rating and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.We apologize that we did not meet your expectations on your overall stay.Following your feedback, we confirmed the situation with the staff who responded.We apologize for keeping you waiting for a long time as payment processing at checkout takes a long time, and we would like to inform you that the necessary training has been provided.Regarding the toilet in your room, we have checked your room to address your concern and it is working properly and there was no record or report of an error being displayed. However, we will continue to check the toilets of all rooms so that all guests are able to have a comfortable stay.We appreciate despite this, you still rated us so highly.Our sincere apologies again.We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests. Best regards, Cross Hotel Kyoto

Thank you for posting a survey to Cross Hotel Kyoto and for your perfect raring! It is such a pleasure to see that you had a nice time with our good location and nice bathrooms.We always strive to deliver the best experience for our guests so we are pleased that we were able to meet your expectations.Thank you again, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for your wonderful review of Cross Hotel Kyoto and for highlighting our cost performance.It is our goal to deliver a great value at a fair price and we feel like we are hearing that we have accomplished just that. We are happy that your overall stay at the hotel was satisfactory.Thank you again, and we look forward to the opportunity of welcoming you back to our hotel soon.Kind regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with our convenient location.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect rating!We are happy you enjoyed our good location and the hospitality we offer.Thank you again, and we cannot wait to welcome you back for another exceptional stay!Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect rating!We are incredibly grateful for your generous review. It means a lot to us that you had a wonderful experience at our hotel. We are thrilled that we were able to meet and exceed your expectations. Thank you once again for choosing our hotel, and we cannot wait to welcome you back for another exceptional stay!Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.We pride ourselves in offering to deliver a great service for all our guests and your praise tells us we're succeeding. We are proud of their commitment to providing exceptional service; we will enjoy sharing your compliments with them acknowledging their devotion to enriching guest experiences.It was a pleasure having you as our guest. We hope it will not be too long before you will be able to return to us.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto. Thank you again for your perfect rating review, and we hope to have the chance to welcome you back soon.Warm regards, Cross Hotel Kyoto

Thank you very much for staying at Cross Hotel Kyoto and for your 5-star rating! We will continue to pursue aiming for hotels that will be selected by our valuable guests in the future. We sincerely look forward to your visit.Kind regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.We always strive to deliver the best experience for our guests, and we deeply regret that this did not happen during your stay.We are very sorry that you were not able to have a good night's rest due to the noise from the outside. Our hotel is located in the downtown area, and while this offers easy access to many restaurants/bars, attractions and subway/bus stations, this also makes it difficult for us to ensure perfect quietness in the room. However, we understand that unbearable noise should be addressed properly; we will continue to monitor the noise level in the surrounding area at night and work closely with the local police if any action is needed.Regarding the service, your comment has been shared with our management team and instructed them to be more attentive to our guests.We appreciate that despite this, you still rated us so highly. All of our staff will do our best to provide our guests with a better stay.Best regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us.We hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!We appreciate your feedback and are delighted that you had a positive experience with us.Regarding the beds of guest rooms, they are made of our original “Serta” mattresses, and we are sorry to hear that the mattress was too hard for your needs.Please feel free to contact the front desk if you have any issue during your stay as we are always welcome to assist for your comfortable stay.Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.We always strive to deliver the best experience for our guests, and we deeply regret to hear that your overall stay did not meet your expectations.Regarding the check-in process, we equipped a self-service check-in machine to ensure a smooth check-in process, however, we have come to realize the importance of valuing our guests' needs by reading your feedback. All of your comments including the Wi-Fi condition have been shared with the management team, and we will make efforts to establish an operation to be able to deliver a more personalized service and flexible responsiveness to guest requests.We appreciate your compliments on our guest rooms and bathrooms despite the inconvenience you experienced.Your valuable opinion means a lot to us. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.Best regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels and for giving us a perfect score!As you mentioned, our restaurant “KIHARU Brasserie” offers a delicious grilled menu including chicken, bacon and sausage, as well as freshly prepared salads and fruits, egg menus along with classic Japanese menus to boost your energy. It is good to see that you enjoyed it very much.Thank you again for your perfect rating, and we hope to have the opportunity to welcome you back in the future.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.The hotel's design concept is a cross between "historical x modern" and "Japanese x Western", and we hope that our guests will experience a quality time in an extraordinary space where they can enjoy the Japanese atmosphere of Kyoto and an international atmosphere. We are delighted to hear that it was to your liking.Once again, thank you for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots. We are happy to hear that you enjoyed your stay with our prime location.Thank you again, and we look forward to welcoming you back to us soon.Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for the 4-star rating. We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto. Thank you again for your review. We hope to have the chance to welcome you back soon. Kind regards, Cross Hotel Kyoto

Thank you very much for choosing Cross Hotel Kyoto from among so many hotels.It is fantastic to hear that your experience at the hotel exceeded your expectations and left such a positive impression!It is wonderful that you found the breakfast buffet to be exceptional and enjoyed the modern and chic design of the rooms.We are particularly delighted that you mention our front staff “ remarkable“. We strive to provide every guest with outstanding hospitality, and your compliments serve as an encouragement to all of us.Thank you again for taking the time to leave us your fantastic review. We are looking forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect score!We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto. We hope to have the chance to welcome you back soon.Warm regards, Cross Hotel Kyoto

Thank you for always choosing Cross Hotel Kyoto with your stay in Kyoto. We are thrilled to have had you stay with us for the 3 times, and your continued satisfaction means a lot to us.It is wonderful to hear that the staff were professional, courteous, and accommodating throughout your stay, and that you found their dedication to providing excellent service to all guests. We will share your beautiful review with the entire team as we love to hear how much our efforts are being appreciated.It was a pleasure having you as our guest.Warm regards, Cross Hotel Kyoto

Thank you so much for your kind words and the perfect rating.We are delighted to hear that you had such a wonderful experience with us. Our team strives to provide the best service possible, and it's always rewarding to know that our efforts have been appreciated.Once again, thank you for choosing to stay with us, and we look forward to serving you again in the future.Warm regards,Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots.It is great to hear that you enjoyed your stay with our prime location.Thank you again for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your glowing review with us. We are so pleased to know that you were impressed with many aspects of your stay with us including our luxurious feeling of our hotel.However, we are sorry the Pajamas were too small for you. The Pajamas at the guest rooms are M and L, and we also offer XL and Kids sized Pajamas upon request. Please feel free to contact the front desk if you have any issue during your stay.Regarding the view from the room, since our hotel is located in the downtown area with adjacent buildings only a few feet away, we cannot guarantee a good view in all of our rooms. However, we do have rooms with a view and would recommend you to contact our reservations team for more information the next time you plan to stay with us.Thank you again for your perfect rating, and we look forward to welcoming you back to us soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your thoughts.We apologize for not being able to provide you with a pleasant dining experience due to the crowd at breakfast.Your comment has been passed on to the restaurant management team for review, and we will make efforts to establish operations to improve the crowded breakfast environment.Regarding the coffee provided in the lobby, it is made from coffee beans from the well-established Italian brand "Lavazza," known for its delicious aroma and rich flavor, and we are sorry if it was not to your liking. Your all comments have been noted for improving future guest experiences.We were relieved despite this, you still had a good experience with our guest rooms and the staff that rated us so highly.Once again, thank you for your valuable feedback, and all of our staff will do our best to provide you with a better stay.Kind regards, Cross Hotel Kyoto

この度はクロスホテル京都にご宿泊いただき誠にありがとうございます。しかしながら、当ホテルのランチご利用の際はToshi様を落胆させてしまうこととなり、大変申し訳ございませんでした。今後のお客様満足度の改善に向け、ご意見をお聞かせいただければと存じますので、もしよろしければ、ホテルまでご連絡いただけますと幸いでございます。お客様により良いご滞在をお届けできますよう、スタッフ一同精進して参りますので、今後とも、クロスホテル京都をご愛顧賜りますようお願い申し上げます。クロスホテル京都

Thank you for choosing Cross Hotel Kyoto from among many hotels.We always strive to deliver the best experience for our guests, and we deeply regret that this did not happen during your stay.We checked the guest room after receiving your comment, but it had already been cleaned, so there was no hair when we checked. We have shared the issue with our housekeeping team and have instructed them to thoroughly clean every detail of the room to ensure that our guests have a pleasant stay.Also we are sorry for the inconvenience that you may have experienced with the room cleaning sign.Our housekeeping staff will be conducting room cleaning rounds between 10:00 AM and 6:00 PM. We regret to inform you that your room was not cleaned during our visit at 3:00 PM as we did not observe the cleaning sign. Please note that we will not enter guests room for cleaning if you do not keep having the cleaning sign on the outside of the door. We appreciate your understanding.Regarding the 20% discount coupon for "KIHARU brasserie" our restaurant , which is an EXPEDIA GROUP VIP benefit, we will respond flexibly to your requests, so please feel free to let us know if you have any questions.We are relieved to hear despite this, you still found the room to be good.Thank you again for your valuable opinion and all of our staff will do our best to provide you with a better stay.Best regards, Cross Hotel Kyoto

Thank you for your recent stay at Cross Hotel Kyoto.We are sorry to hear that we were not able to exceed your expectations on your overall stay. If there is anything else we can do to make your stay even better or if you have any specific preferences for your next visit, please feel free to let us know.Once again, thank you for sharing your thoughts with us, and all of our staff will do our best to provide you with a better stay.Best regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for sharing your experience.As you mentioned, the 20% off Coupon of restaurant "KIHARU brasserie" , which is EXPEDIA GROUP VIP benefits, are only available at lunch/dinner time. We are sorry for the inconvenience this may have caused, and your feedback has been shared with the management team for review.We are relieved to see that your overall stay was satisfactory other than that. We spent a great deal of time choosing the room equipment to maximize the guest experience so we are really grateful for your kind recognition of the Dyson humidifier.Thank you again, and we look forward to welcoming you back to us soon.Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your positive feedback.It is a great honor to hear that you had a wonderful stay especially with our helpful staff.Once again, thank you for your perfect rating, and we look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your beautiful feedback.It is great to hear that you appreciated the personal touch and assistance provided by the staff, especially in a highly digitalized environment.We strive to provide a balance between self-service convenience and personal assistance, and receiving such feedback means a lot to us.Once again, thank you for your perfect rating, and we are looking forward to welcoming you back soon.Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto and for your perfect rating feedback.We are delighted to have exceeded your expectations with not only our tangible aspects, but also the intangible aspects.Your kind compliments keep us motivated.All of us at Cross Hotel Kyoto will make every effort to continue to be a hotel that is loved by our guests.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for your compliment on our location.As you mentioned, our hotel is located in the heart of downtown Kyoto within walking distance to subway stations, world-known or must-see heritage sites, the latest gourmet and shopping spots.We are happy to hear that you enjoyed your stay with our prime location.Thank you again for your perfect rating.We look forward to welcoming you back to us soon. Kind regards, Cross Hotel Kyoto

Thank you for choosing to stay with Cross Hotel Kyoto. We hope you enjoyed your stay with us and that you had a wonderful visit to Kyoto.Thank you again for your perfect rating, and we hope to have the chance to welcome you back soon.Warm regards, Cross Hotel Kyoto

Thank you for choosing Cross Hotel Kyoto and for the perfect score you gave us!We are delighted to know that you enjoyed your stay with us and that your experience in our hotel met your expectations. We would be honoured to welcome you again if you have another opportunity to visit our wonderful city. Do not hesitate to contact our team so we can help you to make your next stay with us even more memorable.Sincerely yours, Cross Hotel Kyoto

この度はクロスホテル京都にご宿泊いただき誠にありがとうございます。 星5つの評価を頂戴し、大変光栄でございます。 今後もお客様にご満足をいただけるサービスを提供できるよう、ホテルスタッフ一同精進してまいります。今後ともクロスホテル京都をご愛顧賜りますようお願い申し上げます。 たくみ様のまたのご来館を心よりお待ちしております。クロスホテル京都

Thank you for choosing Cross Hotel Kyoto and we very much appreciate your detailed review of the hotel.We are delighted to have exceeded your expectations with the overall stay.We are particularly delighted to hear that you enjoyed our breakfast buffet. While we are not able to accommodate allergies or dietary restrictions, we provide a diverse range of breakfast so that many of our guests can enjoy their meals. It is reassuring to know that you found choices that aligned with your tastes.Once again, thank you for your perfect rating review, and we look forward to the opportunity of welcoming you back to our hotel soon.Warm regards, Cross Hotel Kyoto