Sun deck

Reviews of Wyndham Grand Krakow Old Town

5 out of 5
Wyndham Grand Krakow Old Town
ul. Florianska 28, Kraków, Lesser Poland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 691 out of 856 reviews" "
Rating 8 - Good. 132 out of 856 reviews" "
Rating 6 - Okay. 24 out of 856 reviews" "
Rating 4 - Poor. 7 out of 856 reviews" "
Rating 2 - Terrible. 2 out of 856 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

daria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, with great staff, and wonderful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Angela

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is fabulous - large rooms, very convenient to the Old Town Square, and great dining options both at the hotel and around the area. Highly recommend!
Stayed 4 nights in May 2024
Response from Błażej Żak, Guest Relations Manager on 21 May 2024
Dear Guest, we would like to express our sincere gratitude for your glowing review of Wyndham Grand Kraków. It brings us immense joy to hear that you found our hotel fabulous, with large rooms and convenient access to the Old Town Square.We are thrilled that you enjoyed our dining options both within the hotel and in the surrounding area. Providing our guests with a memorable culinary experience is one of our top priorities, and we are delighted that we met your expectations in this regard. Thank you for recommending Wyndham Grand Kraków to other travelers. Your endorsement means a lot to us, and we are truly grateful for your support. We look forward to the pleasure of welcoming you back to our hotel in the future. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

ANTONY, SHORELINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property in a central location
Stayed 2 nights in May 2024
Response from Błażej Żak, Guest Relations Manager on 13 May 2024
Dear Guests, thank you for taking the time to share your feedback following your recent stay at Wyndham Grand Kraków. We are delighted to read your glowing review and are thrilled to hear that you had such a positive experience with us. We greatly appreciate your commendation of our property's central location. At Wyndham Grand Kraków, we strive to offer our guests the perfect blend of convenience and comfort, and we are pleased to learn that our location contributed to the enjoyment of your stay. Once again, thank you for choosing Wyndham Grand Kraków for your accommodation needs, and we hope to have the pleasure of welcoming you back in the near future. Should you require any assistance with future bookings or have any special requests, please do not hesitate to contact us directly. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Simon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern, well positioned hotel in the Old Town offering extremely comfortable and well appointed rooms and amenities. The excellent staff could not have been more helpful and welcoming. Highly recommended.
Stayed 4 nights in Apr 2024
Response from Błażej Żak, Guest Relations Manager on 30 Apr 2024
Dear Guest, thank you for choosing to stay at Wyndham Grand Kraków and for sharing your exceptional experience with us. We are thrilled to hear that you found our hotel to be modern and well-positioned in the Old Town and that you enjoyed our comfortable and well-appointed rooms and amenities. Your compliments regarding our staff's helpfulness and warmth are truly appreciated, as providing excellent service is at the core of what we do. It was our pleasure to host you, and we are delighted that you highly recommend our hotel. We look forward to the opportunity to welcome you back in the future for another memorable stay. If there is anything further we can assist you with, please do not hesitate to contact us. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Wissam

Stayed 1 night in Apr 2024
Response from Błażej Żak, Guest Relations Manager on 30 Apr 2024
Dear Guest, thank you for taking the time to rate your experience at our hotel. We greatly value your feedback and are pleased to see that you had a perfect stay with us. If you have any additional comments or suggestions you'd like to share, please feel free to reach out. We look forward to welcoming you back for another exceptional stay in the future. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Maciej, Laurence Harbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xyz
Stayed 2 nights in Apr 2024
Response from Błażej Żak, Guest Relations Manager on 8 Apr 2024
Dear Guests, thank you immensely for taking the time to share your experience with us on Expedia. We were thrilled to read your glowing review and learn that your stay at Wyndham Grand Kraków was nothing short of exceptional. Should your travels bring you back to Kraków, it would be our pleasure to welcome you once again to Wyndham Grand Kraków. Please do not hesitate to reach out to us if there is anything we can assist you with in the future. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely quiet hotel considering it was located approx 5 min walk from the main square and the pedestrian area is busy. Our room was spacious for 2 adults king sized bed, 2 teens in a double sofa and rollaway bed. Terrace was lovely for a drink and the staff were all very friendly and helpful. Would stay again
Stayed 3 nights in Apr 2024
Response from Błażej Żak, Guest Relations Manager on 5 Apr 2024
Dear Guest, thank you for sharing your experience with us. We are thrilled to hear that you found Wyndham Grand Kraków to be an extremely quiet retreat despite its proximity to the bustling main square and pedestrian area. It's wonderful to know that you enjoyed the spaciousness of your room, including the comfortable king-sized bed and accommodations for your teenagers. We're pleased that you were able to relax on the terrace and that our staff contributed to making your stay enjoyable with their friendliness and helpfulness. We look forward to the opportunity of welcoming you back for another peaceful stay in the heart of Kraków. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Jeremy S

Travelled with family
Liked: Amenities
We had a wonderful time at this hotel. Everything was absolutely perfect. The staff was very friendly and helpful. They made us feel very welcome. The location could not have been better and the room was exquisite. We are now planning a return trip just so we can return to the beautiful place.
Stayed 3 nights in Mar 2024
Response from Błażej Żak, Guest Relations Manager on 2 Apr 2024
Dear Guest, thank you for choosing to stay at Wyndham Grand Kraków and for sharing your wonderful feedback with us. We are delighted to hear that you had a perfect experience during your recent visit and that everything exceeded your expectations. It's fantastic to know that you found our staff to be very friendly and helpful, and that they made you feel welcome throughout your stay. Providing exceptional service to our guests is a top priority, and we are thrilled that our team was able to contribute to making your stay memorable. We are pleased to hear that you enjoyed the location of our hotel and that you found your room to be exquisite. We strive to provide a comfortable and luxurious environment for our guests to relax and unwind, and we're delighted that we could meet your expectations in this regard. It's wonderful to know that you are already planning a return trip to our hotel. We can't wait to welcome you back and to provide you with another unforgettable experience. Should you need any assistance with your future booking, please do not hesitate to contact us. Thank you once again for choosing Wyndham Grand Kraków. We look forward to your return and to creating more beautiful memories together. Warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

LUDMILA, BROOKFIELD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the heart of Old Town Krakow. Walking distance to all attractions in beautiful old Krakow. The hotel is very nice, high class. Rooms comfortable, clean. Delicious breakfast. Wonderful staff ready to help with any issue. Highly recommended !!!!
Stayed 7 nights in Mar 2024
Response from Błażej Żak, Guest Relations Manager on 28 Mar 2024
Dear Guest, we sincerely appreciate your glowing review of your recent stay at Wyndham Grand Kraków. It is truly heartening to learn that you found our hotel to be beautiful, situated conveniently in the heart of Old Town Krakow, and within walking distance to the myriad attractions that adorn this historic city. Your commendation of our high-class accommodations, comfortable and pristine rooms, and delectable breakfast offerings fills us with pride. Moreover, we are delighted that our dedicated staff left a positive impression on you with their attentive service and readiness to assist with any matters that arose during your stay. Your enthusiastic recommendation means the world to us, and we are honored to have had the opportunity to contribute to your memorable experience in Krakow. Should your travels bring you back to this enchanting city, it would be our privilege to welcome you once again to Wyndham Grand Kraków. Thank you for choosing to stay with us. Warmest regards, Błażej Żak, Guest Relations Manager

8/10 Good

Samuel Rhys

Liked: Property conditions & facilities
Perfect location and modern hotel.
Stayed 3 nights in Feb 2024
Response from Błażej Żak, Guest Relations Manager on 26 Feb 2024
Dear Guests,Thank you for your feedback! We're delighted to hear that you found our hotel to be in a perfect location and appreciated its modern amenities. Your satisfaction is important to us, and we hope to welcome you back for another great stay in the future. If there's anything specific we can improve upon to earn that perfect 10, please don't hesitate to let us know.Warmest regards,Błażej ŻakGuest Relations Manager

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and rooms are beautiful, located in the middle of shops, restaurants, bars, and walkable to many attractions. The reception staff is young and their English is adequate unless you have an issue, then they struggle with explanations or directions. We booked a spa package for 2 at the upstairs reception because there was no one at the spa reception, and when we arrived there was only one massage room. They could only do one person but we were never told that by them when they earlier had to rebook our reservation. Very disappointing to excitedly get into our robes and go down to the spa only to find we had to go back to our room and dress for something else to do. The tv (very important to Americans) had about 5 channels and none were in English, no movies to relax to. No VIP access as promised by Expedia, weren’t offered champagne reception or anything else. If it were run by more seasoned staff it may have been a better experience.
Stayed 3 nights in Feb 2024
Response from Błażej Żak, Guest Relations Manager on 21 Feb 2024
Dear Guests,Thank you for sharing your experience at Wyndham Grand Kraków Old Town Hotel. It's great to hear that you found the hotel and rooms beautiful, and that its location was convenient for exploring the city's attractions, shops, restaurants, and bars.However, I'm sorry to hear about the challenges you faced with the reception staff's ability to assist effectively, especially when it came to booking spa services. It's disappointing that the communication regarding the spa reservation and facilities fell short of expectations. Your feedback regarding the limited TV channels and the lack of VIP access is duly noted, and I understand how this could impact your overall experience, particularly for international guests.Your comments regarding the need for more seasoned staff are valuable, and I'm sure the management will take them into account to improve the service quality for future guests. Your feedback helps the hotel understand areas for improvement, and I hope they take proactive steps to address these issues.Despite the setbacks, I hope you were still able to enjoy your time in Kraków and that the hotel's amenities and location contributed positively to your overall stay. Thank you again for sharing your feedback, and we hope to welcome you back in the future with an improved experience.Kindest regards,Błażej ŻakGuest Relations Manager

8/10 Good

Robert, Littleborough

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for seeing Krakow. Everything in walking distance. The spa is amazing ! Rooms are clean and spacious. The only downside is the noise that comes from the bar/club opposite until early hours of the morning. TV in room could do with more English channels only had Euro News and no connection for Netflix etc overall a great hotel and would defo recommend
Stayed 3 nights in Feb 2024
Response from Błażej Żak, Guest Relations Manager on 16 Feb 2024
Dear Guests,Thank you for taking the time to share your experience with us! We're delighted to hear that our hotel's location was perfect for exploring Krakow on foot and that you enjoyed our amazing spa facilities. Clean and spacious rooms are essential for a comfortable stay, and we're glad to hear that we met your expectations in this regard.We apologize for any inconvenience caused by noise from the nearby bar/club. We understand how important a peaceful night's sleep is, and we'll do our best to address this issue to ensure a more restful experience for our guests in the future.Your feedback regarding the TV channels is valuable to us. We'll certainly take it into consideration as we strive to improve our amenities and cater to the preferences of all our guests.Thank you for recommending us despite these minor inconveniences. We hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warmest regards,Błażej ŻakGuest Relations Manager

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Błażej Żak, Guest Relations Manager on 28 Mar 2024
Dear Guest, thank you for your perfect rating! While we are delighted to see that you had an exceptional experience during your stay, we would greatly appreciate any additional feedback you may have to further enhance our services and facilities. Your satisfaction is our utmost priority, and we strive to continually improve to ensure all our guests have memorable stays. We hope to have the pleasure of welcoming you back in the future. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very beautiful with possibly the most comfy bed I’ve ever slept in whilst being away on holiday. Really good location and nothing was too much for the staff, super helpful and super friendly! Will definitely return 😁
Stayed 4 nights in Feb 2024
Response from Błażej Żak, Guest Relations Manager on 12 Feb 2024
Dear Guests,Thank you for your feedback, and we're thrilled to hear that you had such a positive experience during your stay with us!We're delighted that you found our hotel beautiful and enjoyed the comfort of our beds. Providing a comfortable and restful experience for our guests is always a top priority.It's also fantastic to hear that our location suited your needs and that you found our staff to be super helpful and friendly. We take pride in delivering exceptional service, and we're glad to hear that we met your expectations.We can't wait to welcome you back on your next visit. Thank you for choosing Wyndham Grand Kraków, we look forward to hosting you again soon!Warmest regards,Błażej ŻakGuest Relations Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel. Great pool and spa. All the staff are very friendly . Great location near to the main square Our room was overlooking the street so was a little noisy until the early hours.
Stayed 3 nights in Feb 2024
Response from Błażej Żak, Guest Relations Manager on 12 Feb 2024
Dear Guests,Thank you for sharing your experience with us.We're thrilled to hear that you found our hotel to be lovely and clean, with excellent pool and spa facilities. Our team takes great pride in providing friendly and attentive service to our guests, so it's wonderful to know that you had a positive interaction with them.We're sorry to hear that the noise from the street affected your stay. We understand the importance of a peaceful environment for a good night's rest and will certainly take your feedback into consideration as we strive to improve our guests' experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future for a more peaceful stay.Kindest regards,Błażej ŻakGuest Relations Manager

10/10 Excellent

MISS PERI

Stayed 4 nights in Jan 2024
Response from Błażej Żak, Guest Relations Manager on 27 Feb 2024
Dear Madam, thank you immensely for awarding us a perfect score! We are absolutely thrilled to see that you had such a wonderful experience with us. Your satisfaction is our top priority, and a 10/10 rating is a clear indication that we have met and hopefully exceeded your expectations. We strive to make every aspect of our guests' experiences memorable, from the comfort of our rooms to the quality of our services and facilities. It's heartening to see that our efforts have resonated with you. We would love to welcome you back in the future for another exceptional stay. If there's anything specific that you enjoyed or if you have suggestions on how we can make your next visit even more remarkable, please do not hesitate to share. Thank you once again for choosing us and for taking the time to leave a rating. Your feedback is invaluable to us. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Błażej Żak, Guest Relations Manager on 17 Jan 2024
Dear Guests, thank you for taking the time to share your wonderful review and for giving us a perfect 5/5! We are absolutely delighted to hear that you had such a fantastic experience during your stay at our hotel. It's incredibly rewarding to know that we met or exceeded your expectations in every aspect. Providing top-notch service, a comfortable environment, and creating memorable experiences for our guests are always our top priorities. We look forward to the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you loved about your stay, please feel free to share it with us. Your feedback is invaluable. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Marcin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 10 Jan 2024
Dear Guest, thank you ever so much for taking the time to leave such a wonderful review! This is truly what motivates our team to improve every day. We hope to provide amazing experiences such as yours to every single guest. I hope this stay will remain an amazing memory to cherish and that you will choose us again during your next visit to Kraków! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in this place and you will love Krakow
Steps away from Market Square with excellent staff and service,bars and restaurants are around a corner and that is all people should know. Beautiful place and beautiful hotel
Stayed 3 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 10 Jan 2024
Dear Sir, thank you for taking the time to share your impressions of your stay at Wyndham Grand Kraków. I'm delighted to see you have enjoyed your experience with us. Reviews such as yours are what truly motivates our team and your experience is what we hope to achieve for every single guest. Once again, on behalf of our whole team, big thank you, and hopefully see you again soon! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Katarzyna

Stayed 4 nights in Jan 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing hotel and spa. Had a great stay. Highly recommend it!
Stayed 5 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 3 Jan 2024
Dear Sir, thank you very much for staying with us and for leaving such a positive review! We hope to provide the highest level of service and be an open door to explore the amazing city of Kraków. I truly hope you will choose us again. See you next time! With kindest regards, Błażej Żak, Guest Relations Manager

8/10 Good

Bruno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. I have stayed there twice and would return. Unfortunately a karaoke/ night club has opened across the side street. If your room faces the side street it will be noisy all night.
Stayed 2 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 3 Jan 2024
Dear Sir, thank you for your review and for taking the time to share your experience with us. We strive to provide an exceptional experience for all of our guests. Our team always works hard to make every stay enjoyable and comfortable. I have already forwarded all your remarks to our general manager, I am very sorry you were disturbed by the noise. Thank you again for your feedback; it helps us to continuously improve and better serve our guests. With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

stuart laurence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 28 Dec 2023
Dear Guest, thank you for staying with us and for taking the time to leave a review. I'm glad to see you have enjoyed your stay. That is what we hope to achieve every single day. Thank you very much for your feedback, and hopefully, see you next time! With warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Krystian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale hotel and modern. No issues and everything is walkable
Response from Błażej Żak, Guest Relations Manager on 16 Feb 2024
Dear Guest,Thank you for your glowing review! We're thrilled to hear that you found our hotel upscale and modern. Providing a seamless and enjoyable experience for our guests is always our top priority. We're glad you had no issues during your stay and found our location convenient for exploring on foot. We hope to welcome you back for another fantastic stay in the future! Safe travels!Kindest regards, Błażej ŻakGuest Relations Manager

10/10 Excellent

Sandra

Stayed 3 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 11 Dec 2023
Dear Sandra, thank you very much for the high rating! It makes us all happy to know that you loved everything during your stay at Wyndham Grand Krakow Old Town Hotel. This is exactly what we strive for! We hope your next holiday city break to Krakow is just around the corner, and that you'll choose us again. Kindest regards Błażej Żak, Guest Relations Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in centre of Krakow Old Town
Very nice hotel in an excellent position in the centre of Krakow old town. Understated comfort. Great room with heaps of space, large comfortable bed and lovely spacious bathroom. Also very quiet at all times.
Stayed 5 nights in Dec 2023
Response from Błażej Żak, Guest Relations Manager on 11 Dec 2023
Dear Peter, on behalf of our entire team I would like to thank you for choosing Hotel Wyndham Grand Krakow Old Town for your stay in Kraków and leaving us such a positive review. Experiences like yours are the sole purpose of our work and I'm really glad you appreciate that. I hope your stay will remain an amazing memory and that I will be able to thank you personally next time you visit us! Kindest regards, Błażej Żak, Guest Relations Manager

8/10 Good

Andrzej

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Reception: would be ok if not for requsted parking first night car was in a enclosed garage second day was outside so bell boy who was bringing car to hotel should at least clean car from snow as in poland it is fine of nearly $800.00 Room service: please consider clients who want fizzy water mattresses on extra bed below any standard Spa: never seen such a unsafe place where you can not wake without chance to fell SUPPLY anty slippery matts And last breakfast: below any standards As it was served till 10.30 we arrived 9.30 And only one kind of bread apart from few rolls and toast no sweet brioche or croissants eggs were gone from container so we asked for it and were waiting nearly half anhour We were not only guests who were complaining As I can see problem is staff Students are not enough in four or five star hotel
Stayed 2 nights in Nov 2023
Response from Błażej Żak, Guest Relations Manager on 11 Dec 2023
Dear Andrzej, thank you for your review and for taking the time to share your experience with us. We strive to provide an exceptional experience for all of our guests and apologize if we did not meet your expectations. Our team always works hard to make every stay enjoyable and comfortable. I have already forwarded all your remarks to our general manager, I am very sorry you did not feel safe in the SPA and were not satisfied with the valet service. Thank you again for your feedback; it helps us to continuously improve and better serve our guests. With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Błażej Żak, Guest Relations Manager on 8 Dec 2023
Dear Marissa, thank you ever so much for deciding to stay with us and for leaving such a heartwarming review! I am very glad you have enjoyed your experience at Wyndham Grand Kraków. That is exactly what we hope to achieve every single day for all our guests. I hope to see you again soon! With warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Well located very clear to the main square with quiet rooms and fabulous breakfast. The pool area is also really lovely. It's clean and well looked after and a perfect way to relax after shopping and sightseeing. Would highly recommend this hotel for anyone visiting Krakow.
Stayed 3 nights in Nov 2023
Response from Błażej Żak, Guest Relations Manager on 30 Nov 2023
Dear Kathryn, thank you ever so much for staying with us and taking the time to leave some feedback. I am delighted to see you have enjoyed our restaurant and SPA. This makes us extremely proud since the highest level of customer service is of utmost priority for us. I hope your next visit to Kraków is just around the corner and that you'll stay with us again. With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, quality hotel with great service
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 11 Nov 2023
Dear David, thank you so very much for staying with us and for leaving such a positive review! We hope to provide the highest level of service and be an open door to explore the amazing city of Kraków. It is always best motivation to see reviews like yours. I truly hope you will choose us again, and see you next time! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Michael Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and quality of food was also very good
Stayed 3 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 4 Nov 2023
Dear Michael, thank you so very much for staying with us and for leaving such a positive review! We hope to provide the highest level of service and be an open door to explore the amazing city of Kraków. It is always best motivation to see reviews like yours. I truly hope you will choose us again, and see you next time! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 31 Oct 2023
Dear Dean, on behalf of our entire team I would like to thank you for choosing Hotel Wyndham Grand Krakow Old Town for your stay in Kraków and leaving this amazing review. I hope your stay will remain an amazing memory and that I will be able to thank you personally next time you visit us! Best regards, Błażej Żak, Guest Relations Manager

8/10 Good

Alison

Travelled with partner
Liked: Property conditions & facilities
Lovely hotel, very comfortable the only downside I would say was the TV only one channel available to English euro news. Maybe an update is needed after a long day walking etc there is not an option of relaxing watching a movie
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 31 Oct 2023
Dear Alison, thank you for choosing Wyndham Grand Kraków and taking the time to share your experience. I'm glad to see you have enjoyed your overall stay. Regarding the TV, we are aware of this issue and are working on resolving it, I'm sorry we were not able to do it earlier, but I hope you will decide to visit us again soon when we do get these additional channels. Once again, thank you for your review and see you next time. With warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient location
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 31 Oct 2023
Dear Richard, thank you very much for the high rating! It makes us all happy to know that you loved everything during your stay at Wyndham Grand Krakow Old Town Hotel. This is exactly what we strive for! We hope your next holiday city break to Krakow is just around the corner, and that you'll choose us again. Best regards Błażej Żak, Guest Relations Manager

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect place to stay in Old Town Krakow. Plenty of shopping and restaurants and it was walkable too many historical sites. The staff were friendly and helpful and the room was spacious and gorgeous (and had a clawfoot tub!). I highly recommend staying here.
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 31 Oct 2023
Dear Leah, I am so very glad you have enjoyed your stay with us. There is nothing more motivating to our team than reading reviews such as yours! Especially for the clawfoot tub! I do hope we will see you again and that your stay will remain an amazing memory. With kindest regards, Błażej Żak, Guest Relations Manager

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 31 Oct 2023
Dear Alison, thank you ever so much for staying with us and for taking the time to leave a review! We hope to provide the highest level of service and be an open door to explore the amazing city of Kraków. I truly hope you will choose us again and that next time your stayw will be a 10/10. See you next time! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at the Wyndham Grand. Polite and courteous staff. Perfect location to visit Krakow. We used the pool and SPA facilities with our Children, and the facilities and experience was superb overall.
Stayed 6 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 30 Oct 2023
Dear Michael, thank you so very much for staying with us and leaving such a wonderful review! I am really glad you have enjoyed our SPA and service. We are indeed really proud of these. As well as of course, the location, which is just perfect since Kraków is a very walkable city. I hope your stay will remain an amazing memory and that we will be able to host you again during your next city break. Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Gillian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 23 Oct 2023
Dear Gillian, thank you ever so much for staying with us and for leaving such a positive review! We hope to provide the highest level of service and be an open door to explore the amazing city of Kraków. I truly hope you will choose us again. See you next time! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Rene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend. Very happy.
Stayed 3 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 23 Oct 2023
Dear Rene, thank you for choosing us for your stay in Kraków! I'm really glad to see you have enjoyed your experience at Wyndham Grand Kraków Old Town. I hope you have loved the city as much as we all do. See you next time! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything works to perfection
Beautiful hotel. Perfect location, great service and absolute cleanliness.
Stayed 2 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 18 Oct 2023
Dear Francisco, thank you for staying with us and for taking the time to leave us such a positive review! I am really glad you have enjoyed your stay and especially appreciated the service and cleanliness, these really are what we pride ourselves in. We hope to see you again during your next visit to Kraków. With kindest regards Błażej Żak, Guest Relations Manager

10/10 Excellent

Venessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Massive room, massive breakfast, perfect location, friendly, helpful staff.
Stayed 3 nights in Oct 2023
Response from Błażej Żak, Guest Relations Manager on 20 Oct 2023
Dear Vanessa, thank you ever so much for choosing our hotel for you stay in Kraków, and for leaving such a splendid review. I am really glad to see you have enjoyed your time at Wyndham Grand Kraków so much, and hope that it will remain an amazing memory. See you during your next city break in Kraków! Best wishes, Błażej Żak, Guest Relations Manager

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great and helpful staff. Happy they had parking for our car!
Stayed 1 night in Sep 2023
Response from Błażej Żak, Guest Relations Manager on 27 Sept 2023
Dear Zachary, on behalf of our entire team I would like to thank you for staying with us and for taking the time to leave us some feedback. I'm especially glad you appreciated our staff. We aspire to have the best customer service possible! Additionally, I must agree, that our underground parking in this part of the Kraków old city district is quite remarkable. Once again, many thanks, and hopefully when we see each other next time your stay with us will be 5/5! Kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

mark, Croxley Green

Stayed 3 nights in Sep 2023
Response from Błażej Żak, Guest Relations Manager on 16 Oct 2023
Dear Mark, thank you ever so much for choosing Wyndham Grand Kraków for you stay in this Royal City. I hope your experience was as enjoyable as can be and that during your next city break in Kraków we will see each other again! With kindest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay in Krakow
Stayed 1 night in Sep 2023
Response from Błażej Żak, Guest Relations Manager on 19 Sept 2023
Dear Jane, thank you very much for choosing our hotel and experiencing the astonishing city of Kraków with us. We're really glad you enjoyed you stay and our restaurant, and hope to see you again next time! With warmest regards, Błażej Żak, Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Błażej Żak, Guest Relations Manager on 6 Sept 2023
Dear David,On behalf of the whole Wyndham Grand Kraków team, I would like to say a big thank you for reviewing your stay as the best possible! Experiences such as yours are exactly what we hope to achieve every single day.Once again, thank you for your feedback, and hopefully see you soon!Best regards,Błażej ŻakGuest Relations Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Błażej Żak, Guest Relations Manager on 6 Sept 2023
Dear Michael,Thank you ever so much for giving us the best possible rating! This exactly what we strive for, and why we do what we do. I truly hope your stay with us will remain a great memory for years to come!Once again, big thanks on behalf of the whole Wyndham Grand Kraków team, and hopefully see you again soon!Best regards,Błażej ŻakGuest Relations Manager

10/10 Excellent

Terrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location central to everything in the old town. Internal Spa treatments provided by a experienced person, great breakfast and good service all round.
Stayed 7 nights in Aug 2023
Response from Bartosz Matanyj on 3 Sept 2023
Dear TerrenceThank you very much for choosing Wyndham Grand Krakow Old Town Hotel.Our priority is excellent customer service, I am happy to know that you had a good stay.We look forward to welcoming you again and hearing about your future experiences with us.Best regardsBartosz MatanyjGeneral Manager

10/10 Excellent

pamela j

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't share a lot of reviews, but I will go out of my way to say this was my favorite hotel I've ever stayed in. Perfect mix of old world meets modern amenities. The decor was very simple and understated but felt very luxurious. We stayed in a room that had a giant skylight and it was magificient. The underground pool and spa are to die for!!! You will not be disappointed staying here!
Stayed 3 nights in Aug 2023
Response from Bartosz Matanyj on 3 Sept 2023
Dear PamelaThank you for posting positive superb feedback of your stay at Wyndham Grand Krakow Old Town Hotel!The location is ideal for the leisure traveler, with many of Kraków must-see sights and attractions just a short walk away.We very much appreciate your kind compliments and look forward to welcoming you on your next visit.Best regardsBartosz MatanyjGeneral Manager

10/10 Excellent

Ewa

Stayed 1 night in Aug 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond accomodating. Thank you for making our stay awesome
Stayed 2 nights in Aug 2023
Response from Bartosz Matanyj on 3 Sept 2023
Dear SherylThank you for scoring us so high! We are glad, that we did not disappoint the trust you placed in us by deciding to make a reservation at our property.We would love to give you a warm welcome and do our very best to make your stay special in the future!Best regardsBartosz MatanyjGeneral Manager