Vieux Fort Spa Hotels

"Excellent quality "

"The rooms were a little dated, but clean. Beds were comfortable and we enjoed the swim up room. We did have difficulty booking dinner reservations. You can't book a reservation without a room number, but don't receive the room number until check-in. By that time the only times available were after 9:00. The lunch/dinner buffet was not great food was often cold or dried out. The spirts bar food was also not great and they were out of the two thjngs we actually wanted. The breakfast buffet was good as was the breakfast at Grazie, but they were only open for breakfast one day during our stay.. We really enjoyed the a la carte restaurants for dinners, especially Hunters and Zen, just wish we had been able to get an earlier reservation. We wound up missing a lot of the evening entertainment because we were eating. Drinks were a little weak as expected at an all inclusive. The staff was hit or miss on the friendliness factor. Although some did go over and above, especially Brendan and the Dips swim up bar. He was amazing 11/10 customer service with a smile. He made sure everyone was taken care of and enjoying themselves. The spa staff was friendly and provided excellent services. "

"We just got back from a wonderful week at Coconut Bay! Food was excellent, staff was great, so many activities. They also have a petting zoo with rescue puppies, goats, and horses which we visited daily. Can’t wait to go back!"

"I highly recommend this resort—everything exceeded expectations. The beach was beautiful, the food was delicious, the rooms were spacious and comfortable, and the overall atmosphere was incredible. I truly have no complaints, just unforgettable memories!"

"I recently stayed at Secrets St. Lucia and unfortunately would not recommend this resort. The experience started off on the wrong foot with a very confusing check-in process that took nearly an hour. Throughout the stay, most of the staff came across as rude and disengaged, with a few notable exceptions—Sanchey, in particular, was wonderful and stood out for their kindness and professionalism. The rooms themselves were disappointing. They felt dirty and not well-maintained, although I will say the bed was comfortable and the shower had great water pressure and plenty of hot water. The food was another major letdown—bland, overly salted, and generally uninspired across the board. It felt like very little thought or care went into the dining experience. Lastly, the events and entertainment felt poorly executed—more childish than engaging, and overall thrown together without much attention to quality. For the price, I expected a much higher level of service and overall experience. I left feeling very unsatisfied—especially after a manager argued with me when I tried to provide feedback, which only added to the disappointment. Overall, this was not the level of experience I expected, and I wouldn’t choose to stay here again."

"Amazing vacation. We loved everything about it. The butlers Ophelia and Kirby were both excellent. Most of the rest of the staff were also friendly and accommodating. The Landings itself has been very well maintained and updated, and the food is high quality, and service top notch. We stayed in a 3 bedroom on the beachfront with plunge pool, and did the all -inclusive for our family of 6 as well (4 kids 13 and under). We definitely thought it was all worth it. Highly recommend. "

"Rooms were large and comfortable. Some great elements to the design overall. Staff were friendly. The small shared public beach was not inviting. You didn't want to spend time there. The food was below expectations. Not a five star resort, not close really."

"Wow - what can I say . This truely is an amazing place to stay on vacation or for a special occasion to relax . The rooms and the private gardens are both very spacious and very well equipped with (more than) everything you could want or need ( the only thing I would add is that it would have been nice if the in room plunge pool had the option to be heated). There was a dedicated butler to look after your restaurant or excursion reservations, drinks, laundry, 24 hour in room dining etc . We had an amazing butler named Ethan who made our stay beyond 5* - thank you so much Ethan . He made everything look so professional and seamless - it was on the level with top Dubai and Far East hotels that we’ve stayed in . All the staff were also very warm delivering friendly and efficient service. We ate at the Greathouse for most meals - the food ( as well as cocktails and smoothies) were very good. A shout out to Jemma and Ginal too who remembered our food and drink preferences down to the last detail on a meal by meal basis . We have stayed at other hotels in St Lucia but if a relaxing stay with top level service is what you after , then Serenity should be top of your list. We shall be back. "

"Our first time in St Lucia and we couldn’t imagine a nicer place. "